Adobe photoshop clipboard and customer support.

What does this error message mean and how do I deal with it?
“Could not import the clipboard because an unexpected end-of-file was encountered”
Also, why when adobe customer support gives you space to submit a question and you type in your question and submit it, does it bring you to this page where you have to retype your question? Why isn't Adobe customer support more user friendly??

Hi Barb. Thanks for replying. I suspected I was in a customer forum, even though I was searching for Adobe support and everything I read on page I looked at gave me the impression I was contacting the company. I am using Adobe Photoshop Elements 6, and every so often I get these weird error messages that I don't understand. Using the Photoshop "help" link in the program is pointless. If you try the search engine, you can't even get anything to come up by searching things like "scratch discs" or "clipboard".  I have tried to copy and paste from other images I have opened and that still works, but I still cannot import my captions. And I don't know how to clear the clipboard or even how to access it. I finally shut down the program, uninstalled it and reinstalled it and started over. It was the only way I could figure out to get things working again. Thanks for your help.

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