Adobe: Please Give Us An RoboHelp - AIR Help Forum

Hi all,
A client of mine is very interested in the AIR Help format
after I showed them a test project. As with any new format, there
are risks and bugs, and I want to know about as many of them as
possible before I begin a large project with tight deadlines where
I do not have a lot of time to troubleshoot, tweak, and test. I'm
feeling a little frustrated trying to get all of the info I need
and wondering "Is Adobe really behind this new format or not?"
(Yes, I have the RoboHelp Packager PDF.) Those who are kind enough
to jump in and investigate this new format are posting sometimes in
General, sometimes in HTMLHelp, sometimes in the AIR developers
forum, etc. (I see a link on grainge.org to a RoboHelp Packager
forum that isn't working...perhaps a Beta forum that's now closed?)
On that note, THANK YOU, Peter Grainge, for taking the time to
provide very helpful information about AIR Help on your site...
Most of you reading probably will not recognize my name simply
because over the years, I have found almost all of the answers I
needed by searching prior posts and putting Peter's solutions to
work in my own projects. Now I hope to be able to give back to this
community if I delve into AIR Help, but we all need one place to
post :-)!
Sincerely,
Katie Carver
Senior Technical Writer/Consultant
Docs-to-You, LLC

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RoboHelp air help application does not show pdf files

Hello everyone,
I hope this is the right place to post my problem.
I am developing an air help application and I want to embedd some pdf files. I tried two different ways yet:
1. A direct link to the pdf file (which is located in the project folder)
2. An iframe
In the topic preview both ways are working fine. But when I generate the application, it just shows a black page, where the pdf content should be.
Thanks for your help.
Holger

Welcome to the forum.
It is the right place to ask but it will not be the answer you want.
Only links to HTML and Microsoft Office files are supported. Although it will not help you short term, the more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
Please take a look at the sticky topic Before You Post as often answers depend on the version of RoboHelp being used.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Can Adobe please give a status update on Alchemy?

Are there any plans for further development of Alchemy? The last toolkit update was almost a year ago, and at this point in time the project appears to have been abandoned by Adobe. My compnay has developed a native PDF renderer with full support for all image content types and fonts, even ICC color profiles, with Alchemy, and it works great except for some minor issues that are beyond of control. At this point we either need formal support from Adobe or access to the llvm backend source. Without that we will have to start looking at porting to Silverlight (the decoder support we need is already mostly there in C#).
Thanks, any news would be greatly appreciated.

Efir Efir Efir wrote:
I would also like an update or llvm backend sources
Alchemy llc tool crashes with
Couldn't allocate output reg for contraint 'r'!
error
This indicates you have improper inline assembly in your code. Remember to remove all x86 asm statements, and keep your own inline assembly simple. See e.g. http://forums.adobe.com/message/1871533

Will someone at Adobe please fix the search function on the Forums? It's been several weeks they've

For weeks now in the Fireworks forum, when I search for anything, I get:
Variable FTVAR_RESULTTYPE is undefined.
Resources:
* Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debug Output Settings, and select the Robust Exception Information option.
* Check the ColdFusion documentation to verify that you are using the correct syntax.
* Search the Knowledge Base to find a solution to your problem.
Browser Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Remote Address 10.172.32.24
Referrer http://www.adobe.com/cfusion/webforums/forum/categories.cfm
?forumid=14&catid=193&STARTPAGE=3&FTVAR_FORUMVIEWTMP=Linear
Date/Time 07-Jan-09 05:23 PM
Other people are reporting the same problem and it's been this way for weeks now.
I must say that as a paying customer, I expect better from a company like Adobe.

I have reported the issue to the web team. I'll rattle the chains again.
Some clarification, the FuseTalk forums run on the ColdFusion platform, but are not an Adobe product. It is like Photoshop. It runs on a Macintosh, but it isn't an Apple product. It runs on Windows, but isn't a Microsoft product.
Most folks here know that I'm pretty neutral about comparing the two forums. But I recently had to run some reports on them and activity is about the same on both, with the Macromedia Forums being a little more busy than the Adobe ones. Most people are comfortable with the system they know. At the time of the Adobe/Macromedia merger there were a number of performance issues with the Macromedia Forums. Most of them have been addressed.
There was only one attempt to move from WebCrossing to FuseTalk, and that never saw the light of day. It was back in August 2006 and the project got killed before anything happened. I don't know where the comment about ColdFusion product managers wanting to use that platform for all forums comes from, I've never heard that internally.
In October 2007 we imported all of the data from the Macromedia forums into Web Crossing and did release it for two weeks and that didn't work out well (a big understatement). It was so bad that most people who went through it have suffered some sort of amnesia. They seem to recall that we were moving the other direction (WebX to Fusetalk). But that is not the case. All forums were running on Web Crossing during that experience.
John

Adobe, we beg you, please give us something - a statement, as Adonit has...

Adobe, please give us something - a statement, as Adonit has, addressing the incompatibility issues with Ink & Slide and iPad Air 2. We need assurance that you are working on it also and an honest answer to the question: Should we wait before purchasing your pen as well as your mobile creative apps until this issue is resolved?

Hi. I agree. An update would be greatly appreciated. After all, your products and Apple's are not cheap products and they are known for their quality, so some real customer attention and loyalty need to be shown by both you and Apple to keep your customers informed of what's happening. I have a few hundred bucks invested in stylii including Ink and Slide and upgraded to an iPad Air 2 a couple of months ago specifically to take advantage of the bigger working area and faster processor speed over my previous iPad Mini (on which Ink and Slide (and Intuos and Jot) worked just fine). There was no communication of the incompatibilities despite being a registered owner and a Creative Cloud member. That's poor customer service in my opinion, but all can be forgiven by keeping us informed as to progress on a regular basis and specifically informing us when the problem will be fixed or of some other solution is required (btw, if hardware is part of the solution I hope you will do the right thing and offer a trade-in program). Thanks!

Left margin in Adobe Air help

I can't seem to move the left margin of this Air help system. It stays very close to the left edge of the frame. I've tried to fix the master page but that doesn't seem to help. The only thing that works is if I change the left margin manually on the topic, which would take forever to do in the very large help system. Any suggestions? Thanks for your help.

I have moved this post to the AIR Help forum where it belongs.
Create a copy of your CSS and edit it in Notepad or suchlike. Add a left and right margin to the body tag. About 3px should do it.
When you generate, select that CSS. I apply the same name adding _AIR. mystyles_AIR.css for example.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Problem generating RoboHelp AIR file

Hi:
I installed the RoboHelp Packager for Air to work with my
Adobe RoboHelp 7 on Windows XP Professional.
I get a "WebHelp folder could not be copied" message after I
click the "Generate" button in the AIR wizard. It does show me the
progress bar with the title "Generating AIR Package", but after a
few minutes, I get the "WebHelp folder could not be copied"
message. And then another message "The Adobe AIR package could not
be generated".
My WebHelp folder is 80MB and contains 3700 files and 43
subfolders.
However, if I keep all the AIR wizard settings same but
change ONLY the WebHelp folder location to the generated output of
the CustomerCare sample RoboHelp project (2 MB; 224 files and 8
folders), then the AIR file is successfully generated.
So this leads me to believe there is a limit on the size of
the WebHelp folder to generate the AIR file successfully. Does
someone know what is this upper limit?
Also, I ruled out the possibility of the WebHelp file
path/location being the problem because my 80 MB WebHelp folder
that did not work was in D:/ABCD/WebHelp while the RoboHelp
CustomerCare 2MB WebHelp folder that worked was in C:\Documents and
Settings\All Users\Documents\Documents\Adobe\Adobe RoboHelp
7\RoboHTML\Samples\CustomerCare\!SSL!\WebHelp_US.
I also tried moving my 80MB WebHelp folder to D:/WebHelp. No
luck. Same Error.
Any ideas?
-K

Hi,
The issue which Geoff was facing has been resolved. I thought of passing the same information to the user forum, so that other users can benefit from this as well.
The main problem which Geoff was facing was links were not working as expected for some of the popups in case of RHA file.
The problem was in the file-names for the popup topics, The name of some of the popup topic file was having a unicode charcter in the file-name. Since RHA is basically a zip file, the unicode name was not getting saved properly in the zipped RHA file. Changing the name of popup topic file (topic properties dialog), solved the problem of link break.
As a thumb of rule, Users should try to keep the file names as simple ASCII characters, to avoid any unforseen issues. One more thing which is a problem is unicode file names having other issues when published on web-servers, as different browsers behave in different ways for unicode characters in web URL.
One more question which also came up was how to ensure a proper order of labels shown in help application, in case of multiple help files.
Well RoboHelp AIR Help application uses the id attribute provided in the helpcfg file to acertain the order of all the help files. So changing the id attribute also changes the order of Label in the AIR application.
I hope it will help other users going forward.
Thanks
Praful

Error message in Robohelp Air

I've been fiddling around with the Robohelp Packager for Air
to create a help file. However, in my output, every time I click
the Preferences button at the bottom of the actual Air help file I
generated, I get an "Error while executing database query" message
appearing.
I then get to the Preferences window and can elect to
show/don't show the Mini TOC, etc. and that appears to work. But I
can't figure out why I'm getting that message (or what it means).
I think it relates somehow to the commenting feature because
I also can't add comments to a topic either. When I try, I get the
same "database query" message.
Any ideas?

My help id is simply three characters, alpha-numeric, and
with no spaces. So I don't think that's the issue.
The strange thing is, I get the database query error on my
machine (I wrote the Web help and I packaged the Air file).
But I installed the Air runtime as well as my Robohelp Air
help on a test machine here in the office and I don't get the
"database query" on that machine. I can also add comments while on
the test machine.
However, I can't get those comments into my Robohelp air help
on my machine using the Send/Receive error because of the "database
query" error.
There is also no hardware/setup differences between my
machine and the test machine that I am aware of. But I'm gonna plug
away and see if something else stands out.

Please give us normal archive with adobe-air

Adobe-air is able to work in Archlinux for example. But You are providing bin file wich checks is used distro is one of few with rpm/deb.
Please give us normal archive like you are sharing adobe-air-sdk.

Ask and ye shall receive...
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

I HATE ADOBE!!!!!!!! Somebody please give some answers/help!-.Please-..

These were previously posted in another forum thread.. I am not particularily great at using these forums- so here it is, again. I have just HAD IT iwth Adobe!!!!!
6.mrskodonnell,Mar 5, 2014 7:32 PM   in reply to ssprengel
I am having the same issue, been on the phone trying to contact customer support for 32 minutes now.... I HATE ADOBE, so pissed!!!!
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Mar 5, 2014
7.mrskodonnell,Mar 5, 2014 7:38 PM   in reply to jsoifer
Not ONLY are files missing.... But I had gotten some sort of letter about Fraud going on, my programs are ALWAYS glitchy or crashing.... Now, tonight- im trying to finish up a project for a client- i am bringing a pdf into Illustrator and when i go to save it, it just doesn't show up??!?!?!?!!!!! I know Im doing it right, been working with Adobe products for YEARS. Never ever have I had so many problems with the software, like I do with Creative Cloud. Its pure garbage!!!!!!! I went to do a "update" on the CC programs on the creative cloud website... Said I had the wrong password, which I know I didnt. Keeps signing me out, even though I check "keep me signed in".... Then I log in to update them and it says I DONT EVEN HAVE ANYTHING DOWNLOADED!!!!! Ummmmmm yes i do! They are on my computer and what I have been using. C'mon Adobe- GET WITH IT!
Was this helpful? Yes   No

If you have a problem with download and installing a program, this CLOUD forum is the place to ask for help
Once your program downloads and installs, you need to go to the forum for that specific programf or help
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
When you go there, provide DETAILS about your computer and your problem
For EXAMPLE this link describes what is need in the Premiere Pro forum
-PPro Information FAQ http://forums.adobe.com/message/4200840

Update Adobe AIR help content without necessity of installation for users???

Hello there,
I want to make our manuals available as Adobe AIR help applications. Unfortunately for our users it is not possible to regularly install these applications. Therefore I decided to generate a help viewer as AIR file and help content as RHA file ("help content only" ssl option). So admins only once have to install an initial AIR file. Afterwards users are able to replace help content to update help files.
I proceeded in a similar way as described here:
http://blogs.adobe.com/techcomm/2010/07/merging_multiple_helps_in_air_help_output.html
In principle this is a good solution - but here is my problem:
Help content itself already consists of different projects (merged projects). Merged projects unfortunately cannot be generated with "help content only" ssl option.
Anyone has got an idea how to satisfy all my conditions:
- Customers only once have to install an AIR file
- Afterwards help content can be updated by replacing files (without installation)
- Help content itself contains merged projects .
Generate different outputs (RHA files) for the merged projects is not a possibility. The merged projects with regard to content belong to ONE single manual - I'm not talking about different manuals. So users should be able to search the whole manual and so on ...).
Thank you so much in anticipation!
Melanie

It has always irritated me that the blog you refer to uses the term "merged help". It is not merged help, it is simply a collection of outputs where the user can select the one they want.
My site does have instructions for a true merged AIR Help output but that will not achieve your objective of one install. Sorry but I don't think what you want can be achieved.
http://www.grainge.org/pages/authoring/merging_webhelp/merging_method_rh9.htm#air
The method is the same for Rh10.
Please feel free to use the Contact page on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Customising Adobe AIR Help

RH 8 HTML.
Is it possible to customise the output of an Air help file?
I want to do a few things:
Set the column width of the TOC so it is wider
Change color schemes if possible
Make my title page appear when first opened - but not be a topic (in the same way the RH8 help file does it)
Remove the 'pop up' that comes when I hover over a topic, the title pops out above itself, it just looks strange and I dont like it.
Set an indent on the text displayed in topics so it is further from the column that seperates the TOC and topics. I tried to do this with a master page but it didn't work with AIR.
Also, is there anywhere to get more AIR skins??
Thanks.

LOL, Rick has many identities.
Captiv8r
RoboWizard
Magus
Goober
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Encrypting Adobe Air Help

Two questions:
1. Is there a way to encrypt (password protect) an Adobe Air Help so that a user cannot download and access the Help file outside of the application? The application data files are encrypted, and I need to encrypt the Help file (if possible).
2. Is there a way to remove the Print icon from the Adobe Air Help file?

Hi there
Adobe and Microsoft are similar in this respect. Indeed, the help viewer they use is AIR based, but it's a far cry from what we are able to use ourselves. Theirs is customized in different ways. And after all, as they are the ones that created the format, it's within their realm to easily create something unique to them. Microsoft is similar with their Office Help.
I suspect there is no print icon becuase Community help trawls through many things that aren't part of Adobe. Other blogs and web sites. So if you had an icon that allowed you to print all, there would be no telling how many reams of paper and ink refills you may need to complete the job. What Adobe did was to insert a link to a PDF that is intended for your printing pleasure.
After seeing this post I excitedly opened my RoboHelp 9. I recalled that Adobe had added an AIR Help Skin editor and that we could also customize the icons. Sadly, it appears that we are unable to pick and choose items like the Print icon. However, a thought occurred to me on this. They do allow you to choose different icons if you like. My thought was that perhaps you could create a super tiny totally transparent icon and use it for the print. If that happened, the only way printing would be discovered would be if someone randomly happened to click the hidden spot. Not sure if that's an option for you.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

I desperately to uninstall adobe reader from my Mac book air. I sent adobe reader to trash and afterwards look for internet plugs in in library but the folder is empty. Can anybody help me?

I desperately need to uninstall adobe reader from my Mac book air. I sent adobe reader to trash and afterwards look for internet plugs in library but this folder is empty in my library. Can anybody help me?

I looked for plugs in in my library but the folder internet plugs in is empty

RoboHelp won't output AIR Help

I'm making my first forays into outputting an Adobe AIR help application.The problem is... I can't figure out how to actually output it! I'm attempting to output from RH8, and when I attempt to output, I get a rather unhelpful message: "Adobe AIR Output could not be generated." When I look at the output log, there are no apparent errors:
Starting compilation...
Adobe AIR output preprocessor 8.0.0.203
Compiling C:\Documents and Settings\tforbes\Desktop\Captivate Rollover Proof of Concept\!SSL!\Adobe_AIR\AdobeAIRApplication\Captivate_Rollover_Proof_of_Concept.air ...
Preparing Adobe AIR output...
Finished preparing in 1 sec(s)
Initializing compiler...
Generating Adobe AIR SSL 1.0 (8.0.1.204)...
Processing TOC data...
Processing Index data...
Processing Context-sensitive-Help data...
Updating HTML topics...
[file names redacted]
Finished updating HTML topics in 0 sec(s) : total 11 topic(s).
Processing Full-text-search data...
Finished processing Full-Text-Search data in 1 sec(s)
Applying Adobe AIR SSL 1.0 Template...
Finished applying Template in 0 sec(s)
Processing Mark of the Web...
As far as I can tell, there's nothing wrong with my initial setup settings, but since this is my first time trying to get this to work, it's certainly possible.
Any suggestions?

Hi,
Hmmm. i just did an air build and my log looks just like yours.
I have a lot more topics, but not sure why your update says 0 secs?
The only thing that caught my eye was
Updating HTML topics...
[file names redacted]
Finished updating HTML topics in 0 sec(s) : total 11 topic(s).
Do you have a project with more topics that you can test?
I just did an AIR build on a short project that only has only 5 topics with any thing in them but the Titles.
Update of 26 topics took 1 sec. Again the 0. sec in your log looks "hinky" to me.
I have attached my build log for you to see.
Hope that helps
Ciao
Ed

Adobe: Please Give Us An RoboHelp - AIR Help Forum

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