Adobe premiere elements 12 not installing on iMac 17

hello,
I am trying to install Adobe Premiere Elements 12 onto my iMac 17, i go through the install process, agree the terms and conditions, enter my serial number (correctly), select where on my mac i would like it to be installed to and it begins to instal. Standard right?
However it only ever gets to 2% before the installation fails. When i hit the button to ask for a description of the error it opens up my web browser and gives me the following info.
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)
What's going on? It did this when i was trying to install the trial version and it's doing it now with the disc!

When i run disk utilities i can see the premiere elements 12 disks in the laft hand payne but when i click on them nothing appears in the right hand payne for me to select, therefore repair disk permissions is left greyed out. Ideas?

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Thanks Barbara
I found it also and I''ve put an entry there too.
Graham
Date: Tue, 18 Jan 2011 16:42:16 -0700
From: [email protected]
To: [email protected]
Subject: Adobe premiere elements 9 not editing
Hi, Graham WT. Sorry you're having trouble. You know, Premiere Elements has its own forum, and the video mavens mostly hang out there:
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>

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How can I fix this problem?
Message received when openning the Adobe Premiere Elements 12 "Not possible to initialize on-line services" What do I have to do?
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Hello Steve
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[..\..\Src\EMS\WSEMUtil.cpp-715]

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Just post, answer, and correctly respond!

This is a user to user forum where experience users give up their time to try and help those with problems.
You will find that Adobe does not support old versions and so your only hope is to describe your problem here and someone will most likely be able to help. So far we have nothing to go on.
You might like to read this as to the information we might need.
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?
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