Adobe Premiere Elements 9 Plus... Am I still being charged for Plus?

I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?
I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?

Are you talking about photoshop.com? if so there's a separate forum for that:
http://forums.adobe.com/community/photoshopdotcom
where you're probably more likely to get help finding out what's going on.

Similar Messages

  • Switched to full Creative Cloud Membership, still being charged for single-app memberships.

    I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • We paid the annual premium and are still being charged for the monthly.

    We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

    Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person.  This is the transcript:
    Adobe <[email protected]>
    Jan 9 (3 days ago)
    to Debi
    For additional help, reach us at http://helpx.adobe.com/contact.html 
    General Info
    Chat start time
    Jan 9, 2015 8:01:45 AM PST
    Chat end time
    Jan 9, 2015 8:28:01 AM PST
    Duration (actual chatting time)
    00:26:15
    Operator
    Sunil Kumar
    Chat Transcript
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    info: You are now chatting with Sunil Kumar.
    Sunil Kumar: Hello! Welcome to Adobe Customer Service.
    Sunil Kumar: Hi Debi.
    Sunil Kumar: One moment while look into the issue
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
    Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
    Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
    Sunil Kumar: Thank you for the information.
    Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
    Debi Smith: k
    Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
    Sunil Kumar: Okay.
    Sunil Kumar: Is there anything else I can help you with?
    Sunil Kumar: I'm sorry, did I lose you?
    Debi Smith: ARE YOU STILL THERE?
    Sunil Kumar: Yes. Sorry for the delay.
    Debi Smith: What is the status of the refund and the correction to my account?
    Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
    Sunil Kumar: Will that be helpful for you?
    Debi Smith: I have contact Adobe before about this and thought it was taken care of.
    Sunil Kumar: Thank you for your patience.
    Sunil Kumar: I  check and see that I need top  forward the case to our relevant team for the for the refund for the subscription.
    Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
    Sunil Kumar: Is that okay for you?
    Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
    Debi Smith: Will they email or call? I have to go now.
    Sunil Kumar: They'll email you.
    Sunil Kumar: Is there anything else I can help you with?
    Sunil Kumar: Are we still connected?
    Sunil Kumar: Since we have not heard from you for some time, we will now end this chat.  Please click to chat with us again if we can be of further assistance.
    Sunil Kumar: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

  • Still being charged for 2 seats

    I know you won't be able to do anything but I have to "talk" to someone.
    i'm being charged for 2 memberships on a single account.
    supposedly you can't get 2 cloud memberships on one adobe membership.
    you are charging me for 2 and i can't get any of the idiots in India to listen to me.
    "According to the EULA you ....."
    This has nothing to do with the EULA!!!!!!!
    they sent me one email stating that "all was being taken care of and I did not have to do anything" then
    the next week i get an email "since you have not contacted us we will be dropping the investigation"
    what the hell is wrong with Adobe? or is it just me you are treating like crap?
    i'm about ready to quit useing Adobe products, i've been a good customer since 1988!!!
    what a waste of time
    don hoye

    Hi Don,
    I'm sorry to hear about your poor experience. I looked up your account based on your email address you use here on the forums and it appeared that you did have 2 subscriptions but one was refunded the middle of last week. I think our support tried to reach you and let you know this was the case but didn't catch you at home. Where are you seeing that you still have two subscriptions? Are you seeing 2 charges on your bank statement?
    Sorry to hear about your frustration,
    -Dave

  • Adobe Premiere Elements 7 - Selecting Multiple Still Images for Time Stretch

    Hi,
    I have Adobe Premiere Elemetns 7. I would like to be able to select multiple still images on the timeline so that I can timestretch them all at the same time.
    I understand that you can do this when you drag the photos over to the sceneline, then get the dialog box that asks for the time duration or transition duration. I would like to do this after they have been placed on the timeline though.
    I would like to put say an hour of music on the music line, then drag over say 400 photos, then timestretch the photos such that thier time matches the music timeline. Smartsound does not seem to find the music on my computer to do this, I would like to use my own music.
    Any help would be appreciated, thanks.

    Tonight why don't you download the free 30 tryout of Premiere Elements 8, check out the feature of interest in particular, and determine if it is worth it. Check out it's stability in your computer environment. You do not have to uninstall Premiere Elements 7. When you install Premiere Elements 8, the installation process detects prior versions and tells you that you do not have to uninstall them, just use one at a time.
    Depending on how things go, get on the phone to Adobe Customer Service Monday morning and be pleasant but determined, express your need for the new feature(s), and request an exchange, the new for the old. As a last resort, request your money back for version 7.
    Please update us on your progress. But, in the back of your mind, keep the old thought of "be careful what you wish for". You may win one with the duration feature but lose some ground with stability and other features.
    ATR

  • I'm still being charged for returned phone (from November 2014)!

    This has been a long issue.  This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)!  Verizon said they show it's returned!  The latest excuse is that the warehouse is backed up on issuing return credits.  FIVE MONTHS BEHIND THOUGH?!  Come on now.  I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail.  We are so fed up with this.  We've been promised the credit numerous times along with countless call backs that never happened.  Now our service is being threatened.  We are NOT paying for Verizon's mistake.  Especially a $700 mistake.  The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW".  Wow, really?  My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#).  I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge).  My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims.  We've had it. 

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  • Returned HD SET TOP BOX but still being charged for it!!!!

    I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit.  I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
    A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went,  even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened  to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!!  I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!!  DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
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    I'm so tire of waiting and the empty promises by Verizon.  And I really don't know what to do!!
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  • Is Adobe Premiere Elements 10 compatible with OS X Yosemite?

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    Lawrence3973
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  • I am not able to buy a trial version of Adobe premiere elements

    I am not able to buy my trial vesion of adobe premiere elements. My id and password is for Au and is not being accepted

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  • After Dell uninstalled my Adobe Premiere Elements 9 I cannot reinstall it nor any other Adobe

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  • AppCrash Adobe Premiere Elements 10

    Hello guys,
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      Anwendungszeitstempel:    4e5ffe8b
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    a german girl...

    Hi A.T. Romano,
    thanks for your fast answer. Mine took longer, sry
    Here the information you asked for:
    processor: INTEL(R) Core(TM) i5-3317U CPU @ 1.70GHz 1.70 GHz
    Windows 8.1 64bit (x64)
    card/video:
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    After I reinstalled it, Adobe Premiere Elements worked! But it only worked for yesterday. As I started the program today, it didn't work anymore.
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    I would even pay for someone, who solves this problem for me. It has to stop!
    These APP-Crash problems seem to occur in other programs too I read. And everytime I read those posts about those problems, nobody couldn't find a solution or... they FOUND a solution, but did not post/tell it after.
    PLEASE HELP ME! I thought about buying a new software, but it might occur with that again. What shall I do?
    Frustrated Jennifer *sniff*

  • Why can't I download "Added Content for Adobe Premiere Elements 10"?

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    Actually, I DOWNLOADED this "bundled" program (as opposed to retail)... and of course, I have no CD's....
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    But thanks again for taking the time to answer and warm regards,
    Bill

  • I have skype premium but am still being charged fo...

    Hello,
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    Hi,
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  • I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I have updated to 12.1. Still no sound.

    I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I updated to 12.1, but still no sound in any clips. Even not on old files which used to work.

    bfun
    What computer operating system is your Premiere Elements 12/12.1 running on? Can we assume that this audio plays back OK
    on the same computer when you are using a computer player independent of Premiere Elements?
    What are the properties of these clips that worked before but do not know with regard to sound
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    Have you checked the Edit Menu/Preferences/Audio Hardware ASIO settings? Do you have any 3rd party audio devices incorporated in your computer environment?
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    Users
    Owner
    AppData
    Roaming
    Adobe
    Premiere Elements
    12.0
    and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Option "Show Hidden Files, Folders, and Drives" active so that you can see the complete path cited.
    Do you have installation files or installation disc with the purchased serial number in case we need to resort to uninstall/reinstall?
    We will be watching for your follow up.
    ATR

  • I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yel

    I have adobe Premiere Elements 13. It will not let me delete audio or have it fade in or out. I can move the yellow line all the way down till the volume reads -0.0, but the sound is still there on playback. I can click on fade in and fade out and the yellow line that graphs volume takes a sharp raise or dip at the beginning or end of the clip, but there is no change in volume when I play back. What am I doing wrong?

    rickeyt
    Thanks for the reply. Great news about the volume adjusts.
    Now about those fades for the volume. How are you doing that?
    1. Right click the Timeline video audio and select Fade and then
    see the Fade options (I had a video with audio file, so I saw the choices as shown in the screenshot)
    2. You can also create two volume keyframes at each end of the Timeline audio clip rubberband (orange line that goes horizontally across the middle of the audio clip). At the position of the Timeline Indicator, click the Add/Remove Keyframe icon, and then with the mouse cursor position the white dots (volume keyframes) to achieve the Fade In and Fade Out audio. In the screenshot below I have moved the Timeline Indicator so that you could better see the white dots (volume keyframes).
    Please let us know if any of the above works for you with regard to the audio fades.
    Thank you.
    ATR

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