Adobe Premiere Pro CS6 has stopped working when importing music (Windows 8)

I have a problem with Adobe premiere Pro CS6 on windows 8. When I use Premiere Pro CS6 for the first time, it's doesn't have any problem, but now I can't import music to Premiere Pro CS6 and it's say ''Adobe Premiere Pro CS6 has stopped working'', I don't know what should I do. How to fix it ?

>started roughly around the same time on both computers
Most likely cause is a Windows update that changed "something" about the video system
Check the vendor site (NOT Windows update) for a newer video driver
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

"Adobe Premiere Pro CS6 has stopped working" but was working fine a week ago...

On my desktop (Dell XPS 8300), I keep getting the error message "Adobe Premiere Pro CS6 has stopped working" when openng up a previously created project or trying to create a new one in Premiere Pro CS6.
On my laptop (MS Surface Pro 2), I can load projects and edit them, but I cannot export media. When I try, it just sits there and does nothing. I've also tried sending it to Media Encoder, but that doesn't help either. Sometimes, it crashes too.
I'm running Windows 8.1 on both with the latest updates installed.
Oddly, this started roughly around the same time on both computers.
I've tried uninstalling and re-installing, but that didn't help.
I've run the Windows troubleshooter and that didn't help either.
I've tried running as an administrator, and running the program in compatibility mode for Windows 8, 7 and Vista - that doesn't solve the issue either.
At this point, I can't do any work and am even considering paying for CC even though I just dropped $700 on CS6 last year, but I'm wondering if that would even solve the issue, or if the CC version would also not work...

>started roughly around the same time on both computers
Most likely cause is a Windows update that changed "something" about the video system
Check the vendor site (NOT Windows update) for a newer video driver
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Pro CS6 has stopped working

I have brand new Samsung 5 series laptop
Windows 8
Intel core i7
Radeon Graphics AMD
AMD HD8750M gDD3 2Go_Dual
8 Go (DDR3 1600MHz/4Go*2)
1T
I open Adobe Premiere Pro CS6. I import a .mov file. I move the .mov file into the next box and a message pops up saying "Adobe Premiere Pro CS6 has stopped working"
Then Adobe Premiere Pro CS6 closes.
Help Please

This was patch week for Microsoft... if you let Windows update, you MAY need to check your graphics adapter driver
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Pro CS6 has stopped working APPCRASH

I keep getting this error message when trying to open CSC, worked fine a couple of days ago. Any help will be much appreciated!
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 6.0.5.0
Application Timestamp: 5211d7f5
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 000000000002dc00
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: f6a3
Additional Information 2: f6a30bbd84a1f3006dd67b09769b5bcf
Additional Information 3: 5c25
Additional Information 4: 5c257f99a5cd6054943e93c6fe1251a6
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

This was patch week for Microsoft... if you let Windows update, you MAY need to check your graphics adapter driver
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

"Adobe Premiere Pro CC has stopped working" message

I have the latest version of Adobe Creative Cloud. Today when I opened my programs, I am getting a message that tells me that it has stopped working correctly and that Windows will close the program and notify me if I solution is available. I really need to use Adobe Photoshop and Adobe Premiere right now, but I am unable to talk to an agent directly over the phone because it is Saturday. I really need this problem resolved asap. Please help me.

http://forums.adobe.com/community/premiere?view=discussions is a very active program forum, so you should go there
When you go there, you need to provide a LOT more information PPro Information FAQ http://forums.adobe.com/message/4200840
If Windows, this week was "patch Tuesday" which MAY have made your graphics adapter driver go out of date
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Pro CC has stopped working

I'm getting the following sequence of errors when I try to open Adobe Premiere Pro CC. Please advise. Thank you in advance for your time and attention.

http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

Error message Adobe Premiere Pro CC has stopped working

I am working from a PC with Windows 7 and an i7 intel CPU. Premiere was working just fine and then one day it decided to throw errors at me when I try to place a clip on the timeline. The program will start up fine and import video clips, but won't allow me to add the clips to the timeline without presenting the error message. I have tried updating the drivers through Intel (some other form suggested this) but no luck. I also tried updating Premiere with hope that would fix it. I then uninstalled and reinstalled the program and still no change.
Anyone else had this problem?
Any answers would be great!

I have just had the same thing happen to me too. Everything has been working fine but today, Premiere has crashed/stopped working twice. I have managed to get back into it now, but it won't playback either the Source or Program Monitors, saying there is a 'Low-level exception in Adobe Player (Player)'.

"Adobe Premiere Pro CC has stopped working" Every-time unless I disable 2 of my graphics cards.

Whenever I re-enable either of my 2 graphics that it doesn't seem to like it gives me that error right away when it tries to start up.
Here is my Speccy info: http://speccy.piriform.com/results/YidTg7uD20BVpMUkaIZ0vfg
Any help getting Premiere to work without having to disable those 2 graphics cards would be great, I'm useless without all my monitors!
Thanks,
Chris

After the Premier Pro CC update in early December, I was unable to start PP at all. (The subsequent upgrade didn't help.) During the startup process, the program would crash telling me that I needed to update my graphics card driver.
After a month -- about ten hours of remote operation of my computer by Adobe techs -- working with Adobe Support (knocked upstairs three times), they determined that the newest version of PPCC does not accept a dual graphics card configuration (it doesn't know which one to choose so determines that both cards are invalid).
Their solution was to revert my machine back to v7.0 and fill out a "Bug" report. I am to wait until they fix the problem before I allow an upgrade.
Ron

Adobe Media Core CS6 has stopped working (Premiere Pro Family CS6)

I have recently upgraded my computer to better run Premiere and Encore but have now encountered the error "Adobe Media Core CS6 has stopped working". The program will then boot even after I choose either of the two options that say they should close the program. They both seem to run fine after getting past the error but I would rather not have to see it everytime and know that something is amis. I have tried uninstalling and reinstalling Quicktime like some other users have suggested but I think my problem may lie elsewhere. Can anyone help me out?
Problem Event Name:
APPCRASH
Application Name:
Adobe QT32 Server.exe
Application Version:
6.0.1.0
Application Timestamp:
5043716a
Fault Module Name:
cwalsp.dll
Fault Module Version:
2.8.13.1
Fault Module Timestamp:
4f33e357
Exception Code:
c0000005
Exception Offset:
00017914
OS Version:
6.1.7601.2.1.0.256.1
Locale ID:
1033
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789

cwalsp.dll
Find out where that's coming from and what it does, then reinstall or uninstall the program it came with. Pertinent information suggests that this may be a DLL of a DRM client for games that interferes with local ports...
Mylenium

"Adobe Media Core CS6 has stopped working" error.

I have had Premiere Elements 11, Photoshop Elements and LR 4 installed for over a year on my Windows 7 computer. Over the last couple months, within a few minutes of turning on my computer I get an error that Adobe Media Core CS6 has stopped working. It seems like this might be related to Premiere but I have not been able to find a solution. This occurs even if I have not run any of my installed programs. Any suggestions what is causing this and how to fix it?

I had not saved the detail files earlier today (it appears they disappear on a restart), but did a shutdown/startup a short time ago and had a recurrence again. (Although two subsequent cycles did not generate the error.) I saved the files and the .xml file indicates the parent process was Elements 11 Organizer this time, not LR4.
I had been living with this problem for a while, one of the set of saved error file sets was from 5/1. I don't recall for sure if that was from the first occurrence of the error, but I decided to look for other programs installed just before that time. I see that Adobe Creative Cloud was installed the day before, 4/30. I don't recall how/why that was installed since I don't have any Cloud products. Also installed on 4/30 were three Microsoft Visual C++ Redistributable files, which show installation times one minute before the Creative Cloud installation, so I assume they are part of the Cloud installation. The next most recent (before 5/1) installed program was Smith Micro Anime Studio Pro 9.5, which was installed on 4/29.
The firewall settings have not changed. I was in a chat with my ISP when the problem occurred this afternoon, but not during the latest occurrence. I don't recall any updates since 6/24. I believe the error had occurred every time I started my computer before the Firewall changes, but it seems to be more sporadic now.
I will see what else I can come up with tomorrow since it is getting late. I wanted to get this all down before I lost my thoughts.
Update 7/5:
I have more information, but still no solution.
I found this thread Adobe Media Core CS6 has stopped working related to the same error, but it had no solution. The error did not occur when I exited PS Elements or Premiere Elements as it did for that person.
I also found Adobe media core cs6 stopped working......??? and tried the steps to rebuild the Photoshop Elements editor preferences file, but no success.
I had noticed that Adobe Creative Cloud was installed the day before, so I uninstalled it. Error still occurred.
I installed a different firewall (Zone Alarm Free) and disabled Windows Defender, error still occurs.
Uninstalled Anime Studio Pro (that had been installed a couple days before, error still occurred.
I will provide more updates as I try more changes.
Update 7/20:
More things I tried:
Repaired quicktime via control panel, did not fix
Uninstalled quicktime, error did not recur
I noticed that there remained a plug-ins folder in the quicktime folder, so I renamed it.
Reinstalled quicktime from Apple site on 7/12 and the CS6 error has not recurred.
Additional info not directly related to original question, but occurred afterwards.
I don't think it is related, but a few days later started getting a small blank MFC CTxfiHlp window upon windows startup. I haven't resolved that yet, but it is related to my Creative XFi sound card.
I also noted when I reinstalled Anime Studio Pro that the readme contains a warning that 64 bit windows does not support quicktime; that I should use the 32 bit version of their software.
I installed the latest Creative sound card software, but started getting lockups. Still working on this, but the original problem seems to be solved.
The only other thing I can think of is that iTunes software had been installed, but I removed it. It is possible that caused a problem with quicktime??
Anyway, the removal of quicktime (including the Plug Ins) and re-install did resolve my problem.

Adobe Media Core CS6 has stopped working

Hi Folks,
I'm running Adobe Creative suite CS6 on Windows 7, Dell T7600 with 64G RAM. Quicktime Pro 7.74, up to date.
When I try to export a sequence using Quicktime as the Export format, I get the error, 'Adobe Media Core CS6 has stopped working'
Here are the details:
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Adobe QT32 Server.exe
Application Version:                           6.0.5.0
Application Timestamp:                     5211c5c2
Fault Module Name:                          QuickTimeH264.qtx
Fault Module Version:                        7.74.80.86
Fault Module Timestamp:                  5180f338
Exception Code:                                  c0000005
Exception Offset:                                001f371d
OS Version:                                          6.1.7601.2.1.0.256.48
Locale ID:                                             6153
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
I suspect this could be related to Quicktime.
Any help is much appreciated.
Thanks
Ken

More information needed for someone to help... click these links and provided the requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679

Premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?

I can open a project, import files or other projects, but when I want to play the sequence the program stops working and closes. When I try to save the project or close the program I get a "software not responding" message.
I hope someone can help me with this as I cannot work on any projects.
thanks.

Hi john,
thanks for taking the time to help me. I have updated the software and rendered the files and now I am able to play them, but still neither the sequence nor the clip play/show on the corresponding screens, I can only hear the audio file. I also continue having problems when saving the project, the software stops working and I get the "non responding" error from microsoft.
As you suggested, and I have to say I am pretty much a dummy with the codecs and alike, I installed the mediainfo and run one of the files.
This is the info that appears on the screen
I am not getting any error messages from Premiere, so I am kind of stock. If you need other info let me know.
Thanks for your help and patience.
Arantza
Date: Mon, 23 Apr 2012 09:12:15 -0600
From: [email protected]
To: [email protected]
Subject: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?
    Re: premiere pro 5.5 stops working when playing a sequence, saving a project or closing,any ideas why?
    created by John T Smith in Premiere Pro CS5, CS5.5, & CS6 - View the full discussion
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037What is a CODEC... a Primer http://forums.adobe.com/thread/546811What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037.Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing.For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/enFor Mac http://mediainspector.massanti.com/.http://blogs.adobe.com/premiereprotraining/2011/02/red -yellow-and-gree n-render-bars.html.If you have a red line over the timeline after importing a video and before adding any effects... your project is wrong for your video... read above about codecs.Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project.H.264 will NOT work inside an AVI http://forums.adobe.com/thread/854115.More information needed for someone to help... click these links and provided the requested information-http://forums.adobe.com/message/4200840-http://forums.adobe.com/thread/416679.For CS5 and later, the easy way to insure that your video and your project matchSee 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
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"Adobe Premiere Elements 13 has stopped working"

I got a copy of Premiere Elements 13 on "Black Friday" (one month ago). I am using stabilization and sometimes get "Adobe Premiere Elements 13 has stopped working". I have been guessing at the problem and run several experiments - one being; stabilize a clip in it's own project and create an MP4 to use in the final project. The latest clip seems to render fine, but crashes on playback (sometimes this happened on version 12 but not so consistently and often. I'm running 64 bit Windows 7 Home Premium, with 6GB RAM, 3.30GHz, Intel Core i3 - 4 core processor. I use two monitors with the built-in video hardware. Rendering max's out all four cores while stabilization taxes the RAM. Where can I look to find out more details about this problem (only guessing with anything less)? Thanks for the help.

Ray
Thanks for the reply with further details and results.
The generalization is that you (manually) or the project (automatically) sets the project preset to match the properties of the source media.
But, if you have more than one format to import, you can still import that "atypical" format into the project (a project cannot have more than one project preset). But, the Shake Stabilizer will not stabilize it since it's properties do not match the description of the project preset. You can easily understand this by looking at the description of the project preset that has been set for the project and comparing it with specification of your video source. But, I have not yet found that such a situation creates a project/program "stopped working" as in shutting down the project/program.
I suspect a major factor when you run into a Shake Stabilized induced project/program shutdown is computer resource demands of the feature for the video which is requiring the stabilization. And, I have found that the stabilization times can be long.
Consequently, if the Shake Stabilizer does not cause the project/program to shutdown when asked to stabilize a video clip (without other effects). I am very guarded in the outcome, especially stabilization times, when the Shake Stabilizer is asked to stabilize a video clip to which other effects have already been applied.
We will looking forward to your results.
Thank you.
ATR

Adobe premiere elements 13 has stopped working message

Every time I open adobe premiere elements 13 and download any form of media, in about every 2-3 minutes when i'm editing my video, A message will come up stating that "Adobe Premiere Elements 13 has stopped working." It forces me to close the application. I went to a computer expert and he said that my computer meets all the requirements of the software and even exceeds some of them since it's only 2 years old. Why does this keep on happening to me and how do I fix it?

senseimike
Premiere Elements 13 on what computer operating system?
Have you updated 13 to 13.1 using an opened project's Help Menu/Update? If not, please do so.
Now the usual drill questions...
1. Do the problems exist with and without the antivirus and firewall(s) disabled?
2. Are you running the program as Administrator?
3. Are you using a pen and tablet device instead of a mouse?
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card. According
to the Device Manager/Display Adapters, how many video cards/graphics cards is your computer using? Are you running
a multi- monitor system?
5. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1?
6. What are the properties of your source media including file extension and duration? Knowing brand/model/settings of the camera that
recorded the videos is probably the quickest way to get at that needed information. What project preset are you (manually) or the project
(automatically) setting?
7. What specific edits are you doing in the project when the program crashes/shuts down? Is there any consistency to the "stopped working"?
You talk about every 2 or 3 minutes in the workflow. But what is the size of the project by the time the problems set in....2 or 3 minutes
from the time you started the project or 2 or 3 minutes after you have been working on the project for 10 to 90 minutes?
Please review and consider the above, and then we will decide what next.
Thank you.
ATR

Adobe Photoshop CS6 has stopped working - when printing

I get the message “Adobe Photoshop CS6 has stopped working” regularly when I try to print a Photoshop document. I end up having to recreate the document which usually then prints even though I have just dragged the layers across. How can I resolve this?

Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.

Adobe Premiere Pro CS6 has stopped working when importing music (Windows 8)

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