Adobe Reader 8.1.2 (admplugin.apl) crash when opening PDF files

Hi,
I did spend some time today trying to get Adobe Reader 8.1.2 to run on a Citrix Access Essential 2.0 server.
Setup
Server OS:
Windows Server 2003 SP2 - fully patched.
Other software:
Office 2003 Standard, Danish, SP3
Symantec Antivirus 10.1
Adobe Reader 8.1.2, Danish
The installation is clean (1 week old).
Problem description:
When opening PDF files, Adobe Reader crashes before showing any content from the PDF file. The module crashing is admplugin.apl.
Work-arounds tried:
Uninstalling and reinstalling Adobe Reader 8.1.2 (DK).
Disabling Antivirus (service stopped)
Replacing admplugin.apl with admplugin.apl from Adobe Reader 8.0
Uninstalling DK version and installing US version.
Adding user to local Administrators to exclude any permission related problems.
Deleting Adobe folders from users profile Application Data\Adobe\... and Local Settings\Application Data\Adobe\...
Turn DEP off
Solution:
Finally I gave up and installed 7.0.9 (Danish). It works as expected.
It seems that the problem is known and a few user has reported this. One Adobe KB article mentions the problem, and the solution is to disable some 3. party diagnostic/support tools provided by DSL providers. This is definitively not the issue in this installation.
Anybody from Adobe having any input to this problem?
Best regards from Denmark!

Hi,
I am having a similar issue with Ver 8.1.2 running over cirtix with a similar setup to Jans-Peter.
The difference is that Reader opens fine but when you try to edit preferences it crashes.
This only happens on an citrix session. If I run reader on the server directly it works OK.
However after reading above I can replicate the problem on the server by moving or deleting the ADMPlugin.apl file.
Any further ideas at all?
Mark

Similar Messages

It seems my free adobe software was automatically updated to Adobe Reader DC, and since then I can't open PDF files within various emails from other websites - just gives me a black page which says its loading, then finally an error message saying adobe i

Not sure if this question is even posted anywhere. Don't know what to do next?

Hi Angelete,
I am so sorry for the inconvenience caused & will try to get this issue resolved.
Please follow the below steps :-
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any Adobe Reader process, and click End Process.
Repeat for all additional Adobe Reader processes.
Restart Windows & try to view the PDF's.
Let me know if you still experience any issue.
Regards,
Aadesh

Adobe reader 11 Hang during 1-2 minutes when opening a file

Hello,
We are very unhappy with Acrobat Reader. We have Some Hangs/Crash into us computers.
With adobe acrobat reader upper tan 11.0.3 hang when start (open a file) during... approx 2 minutes. During the Hang, Acrobat Reader be unresponsive.
I tried to change the protected mode. change nothing. I can saw is when Acrobat Reader start the Tools Menu (for me).
I tried to completely uninstall(registry and folders cleanup too) and do a fresh install, changed nothing.
If we use 11.0.3 or 10.0.X, we don't have problems.
Maybe the UTM firewall block something ?
I need help, why i think we going to use Foxit if we don't fund the problem.
Best Regards
Vincent

Hello,
No, i checked. I bypassed the UTM Firewall and do same.
Yes, I can contact the cloud.acrobat.com, with or without firewall.
I bypassed the Anti-Virus, same problem.
I unchecked the "enable protection mode". Same.
I modified the registry to be like this :
64-bit:
Keypath:          HKLM\SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown
Value name:   bProtectedMode
Value type:     REG_DWORD
Value data:     0
32-bit:
Keypath:          HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown
Value name:   bProtectedMode
Value type:     REG_DWORD
Value data:     0
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\IPM]
"bDontShowMsgWhenViewingDoc"=dword:00000001
"bShowMsgAtLaunch"=dword:00000000
I saw one way to investigate !    We got a shortcut here (power injection tests) and the network switch goes off. During the network was disconnected, the Reader work. (Only a little hang of 1-2 seconds during opening file instead the 3-5minutes Hang ). I successfully reproduce them simply with disable the network card.
Please Adobe Team : Help me to investigate, to debug.
I saw nothing bad with ProcessExplorer. I do a minidump.
Which tool I can use to understand ?    Wireshark ?

Firefox Crashes when opening PDF file with Acrobat 9.4 installed.

Everytime I attempt to open a PDF file, Firefox will crash. I have Adobe Reader 9.4 installled. This has been happening since 7/9/2010

Fix the [http://browser.iyogi.com/firefox/firefox-not-opening-pdf.html '''PDF not opening in Mozilla Firefox'''] issue by reinstalling Adobe Reader. You need to uninstall Adobe Reader and re-install it to get the issue fixed. It is important to uninstall all versions of Adobe Reader that you may have in your system. Also, take care of installing the latest Adobe Reader for the browser.

Safari crashes when opening PDF file- why?

Every time I click on a link which does not open an HTML file but instead tries to open a PDF file within the Safari browswer window, the spinner spins for a very long time and eventually Safari crashes.
I can download pdf files but sometimes the website doesn't tell you what the button is going to do.
Safari version 1.3 (v312)
No use running anything beyond Panther on this G3 due to memory & speed issues.

Unlike Safari RSS, Safari 1.3 does not have native PDF support. It looks like there might be a plugin issue at work here, perhaps a faulty adobe installation or plugin incompatibility. Make sure your plugins, e.g. Schubert-It PDF Browser and Adobe Reader, are up to date and if they are, you might want to consider reinstalling them.
Alternatively, and I don't know if this applies to Panther or not, ensure that 'PDF Image' is unchecked in QT's MINE settings. (System Preferences > QuickTime > Advanced > MIME Settings... > under 'Images - Still image files')
Yang

Illustrator CS6 Crashes When Opening PDF Files

This is a new issue and it is happening on my Windows 7 Home Premium Desktop PC, my Windows 8.1 Laptop & my MacBook Pro (OS X 10.10.1)
Below is the information from the Event Viewer
Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Faulting module name: AIPort.dll, version: 1.0.0.1, time stamp: 0x509ab673
Exception code: 0xc0000094
Fault offset: 0x0000000000028f06
Faulting process id: 0x19b4
Faulting application start time: 0x01d03ff19a06e321
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AIPort.dll
Report Id: 3f617314-ac07-11e4-9e49-902b34618fd5
So the faulting module is AIPort.dll
So annoying!! Has anyone else encountered this error before? If so, anyone have any suggestions? A Google search came up empty.
Thanks!
Trina

Where did the PDF file come from? Did it originate in AI? AI is not a general-purpose PDF editor so unless the file originated in AI, it's a cr@pshoot.

I had adobe reader 10.l.3. installed and could not open pdf files .

I uninstalled that version and installed reader 9.5. Everything work fine now. What do I do when it wants
to update??

I have the same problem as seamtress39. I posted a message at http://forums.adobe.com/message/4390793#4390793 but so far no reply. I have been reseaching high and low for a solution and no luck. I was a conference call with a user group and many people are experience this problem especially in Citrix's world. Do you have any suggestion? Thanks.

Adobe Reader IX version 11.0.2 crashes when I click on Tools

Adobe Reader IX version 11.0.2 crashes when I click on Tools. What do I do?

I do not have a solution. Can you check if there are any information in the Event Logs that could give some insight what exactly is crashing?

Adobe Acrobat pro 9.4.6 crashes when opening multiple files simultaneously.

We have Adobe Acrobat Pro 9 which has been updated to version 9.4.6. we had this problem when the 9.4.5 update was applied also. It is now crashing when we try to open multiple files simultaneously.
Yesterday, I narrowed down the problem to 6 plugins:
IA32
ADBC
eBook
EScript
HLS
PPKLite
SaveAsRTS
However, we discovered that that Comments and markup tool bars weren't loading. So I did a repair install on it.
Now those plugins from yesterday work and Acroform.api is causing it to crash when opening multiple files.
I did try other suggestion that involved using Icacls/cacls on dll files to no avail.
It is running on XP SP3 fully updated with plenty of RAM and HDD space.
Is there a way to fix this without reinstalling?

I am not sure what's causing this problem on your machine because everything's working fine for me.
What is the version of Acroform.api on your machine now.
Do a Repair after deleting this file and see if it works.
Enable Windows MSI logging (http://support.microsoft.com/kb/314852) before you do a repair, upload that log to some file sharing server, and paste its link here.

I have Adobe reader installed. However, I am unable to open some files because it is asking for Adobe's approval to open the files. How do I do this please?

I have Adobe reader installed. However, I am unable to open some files because it is asking for Adobe's approval to open the files. How do I do this please?

That message is NOT from Adobe, and has nothing to do with Adobe's approval for anything.
Quite the opposite: Adobe Reader is NOT YET RUNNING, Adobe aren't involved. Some other app or program is putting out that message. Have you tried giving that permission?

Adobe & Internet Explorer crashing when opening pdf within an Internet Explorer window

Hello,
Can anyone help me with this issue or maybe point me in the right direction? Thank you!
Working with in a ASP that uses reader to display forms. The form opens as an embedded adobe form in a new Internet Explorer window. Once the form opens it pulls data from the ASP. At times when the form opens in the new window both the Internet Explorer windows close. Other times a "user request stop" error appears and once OK is pressed both windows close. The ASP does not know what causes this & can not seem to replicate the problem. ASP is on the other side of the country.
Would the acrotray.exe be causing this?
Adobe Reader           9.3.2
Internet Explorer:        8 up to date
Message was edited by: battleaxes1

Hi, thank you it is working now, I deinstalled and reinstalled the complete
acrobate set, the reader is version 11 now,
Sincerely,
Maria
2013/6/20 PoojaSehgal <[email protected]>
   Re: Explorer error when opening pdf file from internet created by
PoojaSehgal <http://forums.adobe.com/people/PoojaSehgal> in Adobe Reader- View
the full discussion <http://forums.adobe.com/message/5430017#5430017

Does Adobe Reader version 10 supports IPC-1752-1 v1.1 pdf file?

Does Adobe Reader version 10 supports IPC-1752-1 v1.1 pdf file?

I solved the problem. I used Internet Explorer, 64-bit. If I use Internet Explorer 32-bit the PDF-file displays in browser. If I use Internet Explorer 64-bit Adobe Reader X opens the PDF-file outside browser.

I downloaded adobe Reader XI sucessfully for Windows but I cannot open pdfs.

I downloaded adobe Reader XI sucessfully for Windows but I cannot open pdfs.
Any suggestions?

I am able to open them now, but I have to open the program first and then open the file through that. This doesn't make sense why I can't just open by clicking on the file.

Please a solution against crashes when opening a file with Acrobat XI pro?

Hello,
Am a member of Adobe Creative Cloud.
Am also constantly having crashes when opening a file with Acrobat XI pro.
Am running on Windows 7 Home Premium, Service Pack 1, 64 bit - RAM 20 GB -
The crash happens systematically after the installation of the update. Within one day I uninstalled and reinstalled the program 4x! It takes of a lot of my time.... Thank you for providing a definitive solution!
Best regards

I've been having the same issue! I try to open it and it crashes - says re-open, it crashes... I re-installed it yesterday and it opened and worked fine. Closed it out at the end of the day thinking everything was finally fine but this morning the same crashes it had yesterday... HELP!!!

Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007

Issue: Acrobat 8 Standard crashes when opening PDFs created from Microsoft Project 2007.
OS: Win XP Pro SP3
Error Message(s): None
Details: This issue happens with multiple Microsoft Project files (including new files), multiple PDF creators (included Acrobat 8 Standard) and on multiple computers. We also tried opening the PDFs in Adobe Reader 8 instead of Acrobat Standard 8. There is no record in the event log on the computers of the application crashes.

I may have a resolution now...
I clicked Tools -> Options -> View and turned off Bars and shapes in Gantt views in 3-D" on the advice of someone on a Microsoft Forum. I made three PDFs from three Microsoft Project files (that were having trouble previously) and was not able to get these PDFs to crash when zooming or changing pages. So far so good!
Regards,
Josh Gold
SERA Architects

Adobe Reader 8.1.2 (admplugin.apl) crash when opening PDF files

Similar Messages

Maybe you are looking for