Adobe Reader 9.3 "The installation has encountered a problem"
Adobe Reader says an upgrade to 9.3.1 is available. The installation fails every time with the message "The installation has encountered a problem" I'm running this on Windows 7, and my account has Admin privileges. I don't see any info about this error online. Any suggestions?
Robert
Try downloading the update from this link
http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.1/misc/AdbeRdrUpd931_all_incr.msp; save it to disk, then close all browser windows and run the downloaded installer.
Similar Messages
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unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"
Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
I can't install itunes. I get an error code 2894 & a message that states the installer has encountered an unexpected error installing this package. Anyone know what I need to do to fix this?
Are you able to uninstall iTunes and QuickTime?
You might have to search for the Windows Installer Cleanup Utility, which would allow you to remove some applications that you can't from Control Panel.
Also, take a look at this Apple document -> Trouble installing iTunes or QuickTime for Windows. -
Hi,
I am getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869." while installing SAP B1DE.
Note:
Downloaded the B1DE from B1DE:SAP Business One Development Environment Tools
Using Window XP , .Net 2008, SAP B1 8.81 Version
Company Name, Contact Person, Namespace all were given while installing. All of its length is less than 8
Any help is appreciated.
Thanks in advance.
Parvatha Solai.NHi,
Try post a comment in B1DE 2.0.1 new version! blog.
Beni. -
Adobe Error 1303. The installer has insufficient privileges to access this directory:
Adobe Error 1303. The installer has insufficient privileges to access this directory: C:\Programs Files (x86)\Common Files\Adobe\ARM\1.0 when trying to update Adobe Reader 10.01 on a Windows 7, 64-bit machine. What I've found is that once I allow Adobe Updater to download updates, the 1.0 folder is created under ARM. As long as I don't start the update, I can access this folder. Once the update starts, if I try to access this folder I get an access denied message and the install fails with the Error 1303 message. I've tried making myself the Owner of the folder, tried running KB947821, have disabled the Firewall and shut off the UAC, none of which works. My guess is that there is a problem with the update itself changing the security.
Anyone have any other ideas beyond waiting for the next update, that will hopefully work better than this one?
thanks!
SMertz74Would it be possible for you to try my suggestions in similar topic?
http://forums.adobe.com/message/3751776#3751776 -
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755.
Although you're getting a different error message, perhaps try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems -
ITunes installer has encountered a problem. Windows xp 32 bit
I burned iTunessetup to a cd and now it tells me that iTunes installer has encountered a problem. I don't have Internet. How do I solve this? Is it the iTunes? Or my pc? It's a windows xp pro 32 bit Service pack 3. Is there something I can do???
Are you installing AIR installer or running Installer. If your running it make sure you click on the AIR Install package file, not just using installer. Im not really sure what you can do.
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ITunes Installer has encountered a problem and needs to close.
I accidentally removed apple mobile device support so now I can't charge my ipod touch on my computer. I uninstalled itunes and tried reinstalling the latest one and got the message:
iTunes Installer has encountered a problem and needs to close. We are sorry for the inconvenience.
I tried removing temporary internet files, deleting all itunes/quicktime related files from registry, all related folders, setups, and pretty much anything related to it. I try reinstalling different versions but that message still appears. The installing bar goes to a different percentage each time. The farthest one went to about 90%
Does anyone know a solution? I had to resort to buying an AC adapter but it's inconvenient for me.i found a way around the setup problem.. i created a new account on windows and tried to download and when it wouldnt work i looked at the tech part of the error report.. anyway there were 2 files with TEMP in it so i went to the temp folder and there was a weird folder with all random letters and numbers so after i deleted that the setup would work on the next account.. however on my old account it still wont download =/ but this is a good fix for now
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The application has encountered a problem and needs to close
I'm building an application on LV using TABs, FPGA DLLs and DLLs that comunicate with CAN, GPIB and PCI devices.
The program apears to work properly but sometimes, and I can't see the patern, it crashes with the error "the application has encountered a problem and needs to close..."
Sometimes the error apears when I'm trying to exit the program, some other times it crashes before that.
I can't find the error because the program may work well for several hours and then crash or it crashes after 5 minutes of working with it.
Any clues on what is going wrong?
Regards,
Daniel Coelho
Daniel Coelho
VISToolkit - http://www.vistoolkit.com - Your Real Virtual Instrument Solution
Controlar - Electronica Industrial e Sistemas, Lda
Solved!
Go to Solution.I'm still going through the example, but since the error ocours sporadicaly this could take some time to pinpoint the error.
I was reviewing the code and I was wondering about some simple things, like:
- I have to many local variables, could this be causing somekind of an error?
- since I'm using DLLs on my code, are there a way to make sure that all DLLs are loaded and unloaded correctly?
My program has a TAB with a simple TestStand user interface and when I change TABs I close the teststand ui; when I use that user interface I load and unload the same DLLs that I use on the other TABs, i. e., when using the UI I load all the DLLs that comunicate with the devices and when I change TABs I unload all the DLLs because on each separate TAB I can control those devices indicidually.
It's a bit hard to explain but I think I managed
Is there some truth on my questions? If so, what could I do?
Daniel Coelho
VISToolkit - http://www.vistoolkit.com - Your Real Virtual Instrument Solution
Controlar - Electronica Industrial e Sistemas, Lda -
I'm having problems installing Itines on my new computer with Windows 8. I always get problem with install. the error code is 2503. How do I correct this?
Although you're getting a different error message, perhaps try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems -
I am running Windows 7 64bit. I downloaded the latest version of iTunes and ran the installer. This message pops up, I click OK and the installation continues. Then, when I try to launch iTunes I get this: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5)". I have also received this error message even when the installation hasn't had any problems. I have uninstalled, reinstalled, restarted, repaired my .net framework, uninstalled all components following the steps in Article: HT1923 http://support.apple.com/kb/HT1923 all to no avail. It still won't run. It was working perfectly before I updated it to 10.7. After that it all went to crap. I even tried installing the previous version and still get this error message. Any suggestions?
Okay ... so it's not one of the cases of bodged up ACLs on the Apple folder in Common Files. (That's been underlying a few of the recalcitrant E7W5s.
Just in case, let's try the fixit from the following document:
Fix problems with programs that can't be installed or uninstalled -
Help: Adobe AIR installer has encountered a problem and needs to close.
When I run the Adobe AIR installer i always get this window...
I'm running Windows XP SP3
How do i solve this problem? Thanks.Are you installing AIR installer or running Installer. If your running it make sure you click on the AIR Install package file, not just using installer. Im not really sure what you can do.
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Adobe Air Installer has encountered a problem and has to close....
Every time I try to view a BBC TV program on-line via my IE8 browser + flash10, I get the subject error box repeatedly with the invitation to send a report to Microsoft. It looks as if I have Adobe Air installed (it's in the Add/Remove Programs list in my WinXP+SP3) but I get the same error box if I try to uninstall it or if I try to install the latest version over the top of it. I tried Microsoft's msicuu Cleanup Utility, and that removed AIR from it's own list of programs but AIR is still listed in Add/Remove Programs, and still will not uninstall. However I now get a different error box which says the application requires a version of Adobe AIR which is no longer supported. I tried creating an install log, but nothing gets written to it. I tried running "..installer.exe -uninstall" from a commandline. Same thing. I don't know how to make Adobe AIR go away. I can neither remove it nor install it. I don't think I need it anyway. Can anyone help please? Does anyone at Adobe ever check this forum?
Peter MAre you installing AIR installer or running Installer. If your running it make sure you click on the AIR Install package file, not just using installer. Im not really sure what you can do.
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Adobe Photoshop Elements 7.0 (Organizer) has encountered a problem and needs to close. We are sorry
I have uninstalled and reinstalled and tried repairing, reorganizing the catalog but nothing seems to work.
spartan@343 wrote:
I can start PSE but when I start the organizer I get the error once the organizer opens.
You haven't said how are you starting the PSE? There are many ways, of course, but the two main methods are:
1) clicking on the desktop icon
2) Start/Windows Logo >> All Programs > Adobe Photoshop Elements
Now I suggest use the second method and then go into Edit first. Once you are in Edit, click on the Organizer icon on the top right corner.
This should start the organizer. Hopefully this would fix it forever when you exit from the PSE because the settings are normally saved on exit.
The above is an adaptation of this thread:
<http://forums.adobe.com/message/4597703#4597703>
Good luck.
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