Adobe Reader 9.4.x crashes ...

Download
http://www.dat.de/e10liste/e10vertraeglichkeit.pdf
and open.
It will crash on Windows 2000 with Adobe Reader 9.4.0 or Adobe Reader 9.4.2
Please fix it.

Having just spoken with "Sam" at Adobe technical support, it was suggested that I uninstall Adobe Reader prior to installing Acrobat X Pro. I was told that if I did not do so, it would prompt me to upgrade during the installation of Acrobat X since the version of Reader is 9.4.x and not version X (or above). I was also told that once Acrobat X Pro is installed, it will become the default application for handling PDF opening. If anyone has any additional or different information, please post it here.

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Adobe Reader 11.0.03 crashes on opening a document

Adobe Reader 11.0.03 crashes on opening a document - why? Never happened in 11.0.02.

From: Ankit_Jain [email protected]
Sent: Monday, 20 May 2013 3:18 PM
To: Barleyman44
Subject: Adobe Reader 11.0.03 crashes on opening a document
Re: Adobe Reader 11.0.03 crashes on opening a document
created by Ankit_Jain <http://forums.adobe.com/people/Ankit_Jain> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/5335394#5335394

Adobe Reader 11.0.03 crashes every time I open a PDF. I see the grey box saying Reading Untagged Do

Adobe Reader 11.0.03 crashes every time I open a PDF. I see the grey box saying Reading Untagged Document then it crashes with the message that Acrobat is not responding. I have Windows 7 Professional. I have tried uninstalling and re-installing several times. What should I do?

Hi,
Could you please let us know if you are using any 3rd party plugin for Adobe Reader? If so, can you please temporarily remove the same and see if you are facing the same issue.
If you are not sure about the same, please do the following:
1. Navigate to the Reader installation folder. Usually its C:\Program Files\Adobe\Reader 11.0
2. Ensure that Adobe Reader is not running and delete the entire "Reader" folder
3. Initiate a Repair transaction for Adobe Reader from the Control Panel > Programs and Features.
Also, it would be great if you could let us know if the issue is PDF specific or does the issue happen with all documents. Do you observe the same issue with the below mentioned PDF as well:
http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/Acrobat_Reader_ReleaseNote_ 9.5.5.pdf
Thanks
Ankit

Adobe reader 10 and 11 crashes after 3-5 sec.

adobe reader 10 and 11 crashes after 3-5 sec. it newer gets fully opened, it just closes. the problem is all my pdf files on my computer. and they work fine on my other labtop. tryed to repair, remove, install many times

Can you try this next: navigate to C:\Program Files\Adobe\Reader 11.0\Reader (if you have Reader XI installed), or C:\Program Files (x86)\Adobe\Reader 11.0\Reader (Reader XI on 64-bit Windows), and double-click on Eula.exe, then accept the license agreement.
Does that fix the problem?

Adobe Reader 7.0.7 Crashes

Anyone else having problems installing or running Adobe Reader 7? It crashes right after displaying the menubar.

Anyone else having problems installing or running
Adobe Reader 7? It crashes right after displaying the
menubar.
I had this with Adobe Acrobat Professional 7 as part of the Photoshop CS2 suite. It eventually locked up my MacBook so I ended up installing the operating system from the supplied Apple CDs.
I have subsequently seen a comment on the Adobe website about this issue. Adobe say they will not be releasing a Universal version until the next product upgrade.

Adobe Reader 11.2.2 crashes on start on iPad mini with iOS 6.0

Adobe Reader 11.2.2 crashes on start on iPad mini with iOS 6.0

Judging by preliminary reports, there may be a problem running Reader 11.2.2 under iOS6.

Adobe Reader 10.1.X crashing due to message.zip CERT update

We had a number of customers reporting Adobe Reader 10.1.X crashing 30 seconds after opening a PDF in Adobe Reader or Acrobat.
The issue occurs when Adobe phones home to download:
http://acroipm.adobe.com/10/rdr/ENU/win/nooem/none/message.zip
Which look to be CERT updates.
Block this using whatever filtering software or create a dummy DNS zone and the issue goes away.

If the above would also fix (or circumvent) the isse, the same would be achieved with these registry settings
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\IPM]
"bDontShowMsgWhenViewingDoc"=dword:00000001
"bShowMsgAtLaunch"=dword:00000000
I will ask a user in the forum who still faces the isse to test it.

I have reinstalled Adobe Reader but it still crashes everytime i try to print a PDF document. I am u

I have reinstalled Adobe Reader but it still crashes everytime i try to print a PDF document. I am using Mac OSX 10.7.5. Any suggestions?

I have reinstalled Adobe Reader but it still crashes everytime i try to print a PDF document. I am using Mac OSX 10.7.5. Any suggestions?

Adobe Reader 8.1.2 Crash on Launch Mac OS 10.4.11

I'm experiencing a problem where Adobe Reader fails to launch on my system (MacBook Pro Core2Duo). I have searched the forums for advice, trashed everything I could find with the Adobe moniker, downloaded and reinstalled Adobe Reader 8.1.2, both replaced and disabled the "update" plug-in, and still no joy. Are there any known incompatibilities that I might be missing? After over an hour of searching I have yet to find a resolution.

I am having a very similar problem, with a few wrinkles.
Adobe Reader 8.1.2 works fine under the root user, and also under another non-admin user.
Other users the same problem, Adobe Reader crashes after launch.
I made a new user account with admin privileges, Reader crashes almost immediately after launch. I changed the account to a non-admin user, and it still crashed.
I have repaired permissions.
Very strange problem.
MacBook Pro, OS 10.5.2, 2.4 GHz Core 2 Duo, 2GB RAM.

Adobe Reader 11.0.07 crashes and destroys the pdf form. Win 7/64

I use several forms from the Canadian immigration department. These forms require VALIDATION after filling.
Validation generates a set of machine readable codes that are included with an application.
Lately, Reader will crash in the middle of filling in the form.
The form also gets destroyed in that an error message talking about XFA comes up.
When I load the damaged form, fields are no longer accessible and some fields have been corrupted meaning the previously filled data has changed to garbage data.....most fields are intact.
Later today, I will redo the current form and cut the error message to post here.
I will also post a link to a clean copy of the form....but I don't see an option to attach a pdf file!!!!
Once the error / crash happens, I can no longer fill in any field on the form and the form cannot be validated....requiring a total redo that MAYBE works!!!
When I try to load the "damaged" form, I get the red message saying that Java is not selected BUT it is!!!!!
See
Also how to attach a clean pdf file?
For now I will insert a link to the file named "IMM0008ENU_2D.pdf"
http://www.cic.gc.ca/english/pdf/kits/forms/IMM0008ENU_2D.pdf
Any suggestions please?
System:
Dell Optiplex 745 Windows 7 /64bit, 6Gb RAM, 150Gb free drive C space. Dual monitors. Adobe Reader 11.0.07 Chrome

The message tells you that form's Reader Extended capability is no longer available. So when it crashed the digital signature which allows the PDF file to have the "special" capabilities must have been damage. This means that that the "JavaScript" ( NOT JAVA. JAVA is a separate programming language.) capabilities that the form had before will no longer function. It's not unusual for an application crash to damage a document no matter what the application is.
You need to do a couple of things. One, report the behavior to the government entity whose forms you are using of the issue, and two, file a bug with Adobe via their bug reporting form.
Adobe - Feature Request/Bug Report Form

Adobe Reader 11.0.09 crashes when working in two fillable documents

Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-12-04T16:56:57.000000000Z
EventRecordID
77325
Channel
Application
Computer
local
Security
EventData
AcroRd32.exe
11.0.9.29
5412b4b3
AcroForm.api
11.0.9.29
5412b2aa
c0000005
00690530
14f0
01d00fe30afc9141
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\plug_ins\AcroForm.api
8e5c3041-7bd6-11e4-ac1c-d067e5046651
I have Windows 7 machine and when I work in Adobe Reader with 2 documents that can be filled in it crashes. Protection mode is disabled. I have uninstalled and reinstalled, I have also repaired the installation. These are offline local documents not online.

CraiginNJ wrote:
...apparently it is Adobe's Reader XI that is causing the problem even in other browsers even if they use a different .pdf reader code.
That's an impossibility. Because Chrome and Firefox use their own proprietary PDF viewer which doesn't rely on ANY files from Adobe anywhere on your system, you can uninstall Reader from your computer entitrely and they'll still open PDFs. If either browser still crashes when saving, with Reader nonexistent on your system, you CANNOT blame the crash on software the ISN'T there to cause it. Don't know if you've tried that but it would settle the cause issue pretty quickly.
Based on the rest of your post, it reads like you need to submit your feedback through the bug report/feature request channel and NOT in a "user -to-user" forum where practically none of us are employees of Adobe (there are a few - but not here often), let alone developers.
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Adobe Reader XI launches, but crashes upon opening any file

Environment:
Acer Aspire 5750Z
Windows 7 Home Premium; Service Pack 1
Intel Pentium CPU B940 @ 2.0GHz
4.0 GB RAM
64-bit OS
I can Launch Adobe Reader XI. It displays its home screen.
However, upon opening any PDF file, the program crashes with the following messages:
"Adobe Reader has stopped working. Windows is checking for a solution to the problem."
followed by:
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. [close program]."
This occurred with prior version as well.
I uninstalled Reader.
I freshly installed the new version.
The problem remained.

Try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

Adobe Reader 11.0.10 crashes on OSX 10.9.5. Crashes about once every three times when opening a file, searching an open file... started 11 months ago, reinstalling doesn't fix problem.

For about 11 months Adobe Reader performance has gotten worse and worse. It crashes about every third time I try to open a file, and frequently when I search for text strings using the find function. I have re-installed the program, I have the latest installation according to Adobe.

I've saved two files on my desktop:
f1040.pdf - downloaded from www.irs.gov - 187 KB
afmod07.2.1g.pdf - downloaded from my intranet - 1,04MB
I've powered off my PC and restarted for each file. I've opened files with double-click on them. I've encountered the same problem, when double-clicked on files in task manager two Acrord32.exe appeared, the PC was doing anything for about 10 second, after that I've encountered no activity in task manager (numbers not vary) for other 10 seconds (like freeze) and after that other about 10 seconds of loading. So after about 30 seconds the file opens with stand-alone Acrobat Reader (11.0.10).
If I retry now (after the first slow startup "of the day") the file opens in 2-3 seconds.
So:
- first open of the day or rebooting PC: 30-45 seconds
- second open of the file: 2-3 seconds
This is happening only with PDFs with forms.
Yuri

Adobe Reader X/10 - continued crash problems trying to save PDFs

Dear all,
I wonder if anyone can help me.... I have been having ongoing problems when trying to save PDF documents online while using the downloaded Adobe Reader 10 or X version. It always crashes/freezers when I press the 'save' button in the 'save as' dialogue box. I have to use end program and start all over again.
I use Windows XP (Professional, Service Pack 3) and both Mozilla Firefox 4.0.1 and IE 8 web browsers. I have followed the links suggested to prevent in future after the problem has been reported - I have unstalled and reinstalled Reader a few times now, as well as checked that I have been using the most up to date version of Reader 10 or X. Then reopened everything again thinking it's solved and then crash (ARGH!). Has anyone else had similar issues?
This is most frustrating to say the least, not withstanding the time delays affecting work outputs when the system crashes on the 'save as' dialogue box (after pressing save). I have lost faith in Adobe now ... I used to consider the free download of Reader a great asset, now it is a true annoyance and may or may not work entirely.
Any help or advice would be great, even alternative PDF software.
Many thanks in advance
Ruth

The response from 370H55V is correct in theory and in actual fact was very close to the solution, but the response was more cryptic than helpful. I first encountered this yesterday after upgrading users on a Terminal Server from Reader v8 to v9. My first instinct was to upgrade to v10, which I did, but the problem still existed, so I rolled back to v8 and the issue was resolved. Unfortunately however this was not a solution and it was a requirement that we upgraded to at least v9. The error was as described that in IE 8 when a PDF file was opened inside the browser(or embedded as some might say), and you press SAVE (or even sometimes print) within the adobe reader toolbar, IE would flicker and crash on the page and then recover the page, saying this page has been recovered, but no saving would happen. This would happen if protection was turned off in Adobe Reader, and if it was on (default), then pressing SAVE would just make IE freeze as previously reported.
So to understand what was happening, I ran FILEMON and REGMON by SYSINTERNALS. Regmon showed nothing of significance. Filemon showed a lot more. It was getting an access denied error on c:\windows\system32\shell32.dll. There was no reason for this however because the permissions on this file allow all users to read and execute. But then I remembered what shell32.dll does. It brings up the SAVE AS dialog box that allows you select the path of where to save the file – essentially this is calling the shell of explorer.exe.
So this is actually the cause of the crash. When Adobe Reader makes the call to the SAVE AS dialog box – CRASH!!!!! Why???
Well it’s quite simple. The default location that the SAVE AS dialog box starts in is MY Documents and this is where to start looking for the source of the error. To find out were “my documents” is for your session, open REGEDIT and go to:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
Look for the key: PERSONAL and in it is a REG_SZ containing the path to “my documents” for the current user. This is generally something like C:\documents and settings\<username>\My Documents on Windows XP/2003 and something like C:\Users\<username>\Documents on Win7/ 2008.
Now in our case the setting for this key was U:\ which was a mapped network drive to the path: \\server\username\mydocs. U:\ did exist and the user had full permission to it. So I changed the path on the personal key to C:\documents and settings\<username>\My Documents – the default setting. I went back to IE, opened a PDF document from a website, viewed the file and then pressed SAVE on the adobe toolbar. BINGO BABY!!!! Worked perfectly.
But again this was not a solution because in a network, you need your users to have their “my documents” in their own home drive, which is generally located on a remote share on a server. So I put the PERSONAL setting in the registry back to U:\ and crash back to square one. I then put the path of the U:\ in the key instead of just U: drive, so PERSONAL now had a REG_SZ value of \\server\username\mydocs. Went out to IE again, launched a PDF, pressed SAVE. BINGO BABY!! It worked. So clearly this was a UNC Path resolution issue or something similar, but why did it only happen from v9 of Adobe Reader and whose fault is it – Microsoft or Adobe. Well I suspect both. I suspect that Adobe maybe making a weak Shell call in their code which doesn’t resolve the path properly, and a possible bug in the MS Shell call may be adding to this issue.
Anyway, I did some further testing for some fun. I took permissions away from the user to their “My documents” folder and was also able to replicate the same crash. I set the PERSONAL registry key to a folder that didn’t exist and same crash. So basically if the SAVE AS shell call can’t resolve or access the path as set in the PERSONAL key the you will get this crash.
The way I solved it for the network users, was to set the registry key for PERSONAL to \\server\username\mydocs via Group Policy, also a logon script may also work. Additionally you could use Folder Redirection in Group Policy to set the path for MY Documents on a per user basis. This also was tested and work.
For non-network users check the PERSONAL key and get the path and then find that path and check permissions etc. Replace it with the default location or even point it to a path that you know exists and has full access.
As a final tip, also look at the registry Key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
And find the PERSONAL path. It will be something like %USERPROFILE%\my documents in XP/2003 and %USERPROFILE%\Documents in Win7/2008. This is the default location and if the PERSONAL KEY does not exist in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders then windows reverts back to the User Shell Folders key to get the path. It is a good idea to check that path in this area as well.
Hope this helps.

Adobe Reader 11.0.00 crashes whole company with Internet access

Hi all
Since today we have a very bad issue with adobe Reader 11.0.00. After 20 seconds it crashes automaticly. We didn't change anything on our system.
THIS HAPPEN ONLY WHEN ADOBE READER 11.0.00 HAS INTERNET ACCESS.
Please someone help us it affects over 1700 Clients...

Hi Everyone,
This was a temporary glitch with our servers that has now been resolved. Please re-launch Acrobat/ Reader and let us know if you still face this issue.
Thanks for your patience.
Regards,
Deepak

Adobe Reader 11.0.10 - crashing after inserting multiple comments

I have not used comments much before in Adobe Reader. I have been using them heavily the past 2 days in a detailed review. I have been saving after every few comments, as Reader has closed unexpectedly many times. The PDF files are on a network share where I have full access. Also it will not save my default font settings for inserting a text comment, or my "favorite" stamps, or basically any settings that I customize. This is very frustrating as I need to change those every time after it crashes. And sometimes it will crash after a save with the same results.
We're on Win7 SP1 32-bit, if that matters.
Any ideas or suggestions would be greatly appreciated. I did not find any similar posts about comments in Reader.
Thanks,
E Powell
Austin TX

Hey elongp,
Please disable protected mode by unchecking 'Enable Protected Mode at Startup' under "Edit> Preferences> Security (Enhanced)"
Hope it sorts the issue.
Let me know.
Regards,
Anubha

Adobe Reader 9.4.x crashes ...

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