Adobe reader "An internal error has occurred."

Using OSX10.10.1 on Mac Air. I can not open Adobe reader. It responds with "An internal error has occurred." I have uninstalled Reader and removed to trash all files from libraries related to reader, emptied the trash and have repaired permissions using disc utilities. I have reinstalled Reader but still get the same result. I repeated the process. Then same result. What do I do now?

Can you answer the following,
1. Is this issue seen with Citrix Xenapp 5 server also ? i.e. what happens when you open up a pdf in outlook from server machine.
2. Also, how frequently is the error seen on the client machine. ?
3. What's the behavior of opening pdf file outside outlook ?

Similar Messages

Adobe reader x internal error has occurred

Hi all, I'm Nicola from Italy and work as IT technician in a company.
Today we found that Reader X (10.1.0) cannot view correctly some (but not all) last year PDFs, but 8 and 9 can!
When we open file, Reader X says a generic "Si è verificato un errore interno" ("Internal error has occured"), and we cannot see text in file, but only a part of the header logo. If we go to Edit > Select all we can see text in PDF, but still have problem in scrolling (missing text again) and printing (nothing to print).
Is there an option to check? Or an enchantment to do? Can we make 10 works like 9?
Thank you all
Nicola

Hello Nicola,
The link you gave above (http://www.aermec.com/files/crivellaro/C01_30.013.565.PDF) seems to be dead, could you please repost another valid link or send the file to: [email protected]
Thanks!
Mark Tezak

Adobe Acrobat, An internal Error has Occured

As per usual with this product, when ever you need it most an extremely annoying issue happens!
All I am trying to do is open a damn .pdf and every time I attempt this, I get the same ol' issue "An Internal Error has Occured"
Seriously, I thought this may have been sorted out by the plethora of people working at Adobe by now.... But No!Even if I try to open Acrobat Pro, it does the same shite!
Ok,
So after an Adobe uninstall, Adobe system clean followed by re-install I can now get Acrobat to run but ONLY when given administrative control. I still am unable to get .pdf's to open on their own with out the 'internal error has occured' pop up! However, I am able to open Acrobat then drop the pdf into it, which then opens it!!! Kind of *******' annoying really!!!

Not sure if you've found a solution, I have not.
Not sure what else I can do aside from reformatting the drive and reinstalling the OS an load software from scratch. I've restored the system to last October, removed and reinstalled Acrobat Pro X to no avail. This problem is only affecting my install of Acrobat X Pro as all PDF files open without error in FoxIt Reader.
I'm not a systems guy, so I wouldn't have a clue about what to look at in the registry. Any suggestions?
Thanks!

"an internal error has occurred" in trying to open newly installed Adobe Reader 10.

unable to open Adobe Reader 10.1 ; says "an internal error has occurred", I'm using windows Vista 32 bit. Any know fix, or must I go back to using an older, more stable version like 8.1.2. What's with Adobe if they can't create a better, more stable program? I've seen other have had the same problem and they and I both have trouble trying to find a FREE fix, and nothing found on Adobe site as a clear answer either.

I was frustrated by this problem as well. I even uninstalled and then resinstalled a fresh download: SAME Problem.
Now the problem seems to have been RESOLVED on my Windows Vista Laptop.
Instead of trying to open by double-clicking on file icons, I opened the Adobe Reader from the Windows Explorer. On the first screen appeared the usual Adobe Licence & Terms that I had to ACCEPT. This screen NEVER showed up before after either upgrading to the Adobe Reader X or after reinstalling. After accepting the License and TERMS. this problem does NO longer reproduce.
I have successfully opened fewer than 10 PDF files without the annoying error so far. I hope others will reproduce this "FIX" before claiming this was the root cause of the problem.
Hopefully Adobe will display a more meaningfull error message for such a problem.

I have installed Adobe Lightroom CC. In the process of launching, a popup appears, that says: "AN INTERNAL ERROR HAS OCCURRED. Cannot create the required folder: /Users/(my user name)/Library/Application Support/Adobe/Lightroom/Develop Presets." So e

I have installed Adobe Lightroom CC. In the process of launching, a popup appears, that says: "AN INTERNAL ERROR HAS OCCURRED. Cannot create the required folder: /Users/(my user name)/Library/Application Support/Adobe/Lightroom/Develop Presets." So even though Lightroom CC is installed, it will not launch. What do I need to do to allow it to launch?

The problem was solved today. Here's the full story. I'm a Mac user. At first I installed Lightroom CC on my iMac (desktop). I had this problem so I called Adobe, and was referred to a "special unit" . After about an hour the tech solved it for me ... we did a screen sharing and she took control of my computer for a loooong time. Because of language difficulties, at first I wondered if she knew what she was doing but she eventually solved it. Although she couldn't explain exactly what she was doing, she summarized it by saying "it was a permissions problem." I asked if I would have the same issue later when I installed it on my laptop (Macbook Air). She said probably not.
But I did. The same internal error popup arose on launch and launch did not complete on my laptop. I tried chat but no joy so I eventually called Apple Care. I had noticed that on my laptop (and the iMac for that matter), that there was no Library folder after my user name. The Apple tech explained that the Library folder is actually there but it is hidden because it's very easy for users to do some very nasty things to their computer by going astray while in the Library folder. The folder is actually there, but they hide it. I did remember seeing that the tech helping me with my iMac had typed the work "Library" while she was controlling my computer. Basically she had activated the hidden Library folder so she could open the path that Lightroom was trying to follow to create that "Develop Presets" folder. For some reason, the inability to create that folder in the launch process was preventing launch from being completed. The Apple tech said she didn't actually have to do that and activated the Library folder by use of the Go selection on the menu bar. Anyway, once that complete path was replicated and opened, the next step was to go to the Lightroom Permissions field and add my user name to the user categories already there and enable "read and write" permissions to my user name. Once done, I shut down my laptop, and then rebooted. I launched Lightroom and then boom, voila, heavens to betsy, etc. it launched and suddenly a dismal weekend turned into a great one.
I am not a geek, so I hope this makes some sense. I also hope Lightroom launches again tomorrow and beyond!

How do I resolve "internal error has occurred" using Reader XI?

I am getting a message that an "internal error has occurred" when downloading and viewing a pdf using Adobe Reader XI.
I have uninstalled / installed Reader with the same issue. how do i resolve the problem?

Nobody can help you if you don't provide any details.

Acrobat Reader X "An Internal Error Has Occurred"

I have a Windows 7 Professional 64-Bit machine running Acrobat Reader X. Both the machine and Reader are updated with the latest patches.
The primary user on the machine can use the program. A second (also an administrator) user on the same machine gets the error "an internal error has occurred" and reader fails to start.
I have since tracked this down to: if "Enabled Protected Mode at startup" is enabled you get this error. If it is disabled you do not.
How I got there: I used compatibility mode set to "Windows XP SP3" to launch the program, which caused protected mode to fail (but not bomb the program). Once I was into the program I disabled protected mode, turned compatibility mode off, and now it works.
Turn protected mode back on and BAM you get the error next time you launch the program.

Good day Andre,
Try to run a permissions repair on your hard drive (Disk Utility).
If that doesn't resolve the issue, try updating Acrobat X to 10.1.2 by downloading and installing the update from here: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh
Let us know how it goes!
Kind regards,
David

An internal error has occurred

Hi there,
I get the following error in Lightroom 2, Mac OSX 10.5.4
An internal error has occurred.
bad argument #3 (boolean expected, got number)
When I try to export a photo, regardless of whether I click the "Export" button, use the file menu or right click > export.
If I use the "burn to full size JPG" preset however, it does work.
Extremely frustrating at the moment, i've tried to reinstall lightroom, no joy.

Ok, might have cracked it by going to ~/User/Library/com.adobe.lightroom and deleting all the preferences files.
I had LR1, LR2Beta and LR2 preferences files all in there. I'd assume it was reading a bung preference in the beta file?

I have just installed Lightroom 5 on iMAC (OS X ver 10.9.4). When I click on 'Import' to start working on some photos, the following error message pops up: "An internal error has occurred. Could not find namespace: AgCreativeCloudUtils". Anyone know wha

I have just installed Lightroom 5 on iMAC (OS X ver 10.9.4). When I click on 'Import' to start working on some photos, the following error message pops up: "An internal error has occurred. Could not find namespace: AgCreativeCloudUtils". Anyone know what the problem is and how to fix? Thanks.

https://forums.adobe.com/search.jspa?q=Could+not+find+namespace%3A+AgCreativeCloudUtils&pl ace=%2Fplaces%2F1383621&depth=…

An internal error has occurred. I am unable to open any pdfs???

I just upgraded to the Adobe Reader XI. I can open pdf's on my harddrive, but not in oulook. Any attachment sent with an email gives me the error message: An internal error has occurred.

What is your operating system? What is your Reader XI version?

An internal error has occurred within Explorer only

When within explorer, since the Adobe CS6 Suite update a few days ago (June 2014--I do all of my updates manually once a moth or so) when I click on a PDF file I get an, "an internal error has occurred" window. At that point Explorer freezes. I need to wait a few seconds and then the pdf file will open with no problems. Obviously something has happened since the last update and obviously as well this not a good thing since every time I click on a new file the same error occurs and I must wait once again etc. etc.
Thank you

My Apologies for not being clear nor complete. I was referring to Windows Explorer running within Windows 7 Home Premium 64bit.
And as not clearly mentioned by me I guess, I have no problem with Acrobat or Reader since I can read or work with them well. The issue only lies with Win Explorer. To rephrase: Windows Explorer is open. I see pdf files. I click on any of them (A simple click, just to highlight, not to open, not to anything.) and the error shows up/pops up behind the Explorer window--or all other windows). I then must wait about 15 to 20 seconds before the Explorer window can be used again. I then can double-click on the file, or press on Enter on the keyboard and the file will open without problem.
Also this problem did not exist before and no new related software has been installed since. However, possibly related hardware--a '' HP Officejet J4580'' All-in-one printer/scanner.

"An internal error has occurred" error when exiting

hey Adobe you've got a bug in your updater...
read here:
http://www.adobeforums.com/webx/.3c06325e/0
I also experience this weird "An internal error has occurred" when quitting Acrobat 8.1.2 its there since the very minute i updated from 8.1... now i wish i could revert the update...
UPDATES ARE SUPOSED TO IMPROVE THINGS NOT BREAK THEM !!
Can anybody solve this ? I dont want to be force-quitting acrobat forever...

---- PROBLEM SOLVED IN MY CASE ------
this is what i did:
I have Acrobat 8.0.0 installed as a part of Creative Suite CS3 installation...
1- i ran the Creative Suite CS3 installer
2- i choose UNINSTAL Acrobat 8 only, leaving the rest of CS3 suite installed, its very important to UNINSTALL and not REINSTAL or REPAIR as REINSTALL or REPAIR doesnt help anything...
3- after UNINSTALLING Acrobat 8 i used DiskOrder (or any good file manager which can search inside hidden and system folders) and searched for the word "Acrobat"
4- i got about 70 results (mostly folders in Prefrences, Cache, etc.) i deleted manually everything related to Acrobat - that was pretty risky but i was lucky...
5- i ran Creative Suite CS3 installer which gave me a new option INSTAL ACROBAT 8.0
6- INSTALLED ACROBAT 8.0 and WITHOUT restarting i IMMEDIATELLY applied 8.1 and 8.1.2 updates
7- restart
DONE
NO MORE "An internal error has occurred" MESSAGE WHEN EXITING ACROBAT

"An internal error has occurred", what is causing this problem?

Hello, really looking for some help on this issue. A few weeks ago i noticed that i was unable to open any pdf files. I tried the basic troubleshooting methods. I tried to reboot the cpu, deleting current adobe reader and replace with new download (this led me to another problem). So when i was trying to download a fresh version of adobe reader through the DC reader i encountered a new problem. The Adobe Reader DC dialog box was not functioning the way it should. There were no graphics to the load bar, the X box (to stop the download) was not complete, and there was an odd "Adobe Reader DC:warning" title to the box. At the bottom of the box i could select two options, cancel download, or continue. I chose continue and it changed the "Adobe Reader DC:warning--to--> connecting, but would never start to load.
So i have been researching this for the past few hours and am still stuck. I have made some small steps in my troubleshooting. I found out that i can create another user account on my computer and download the client just fine, open adobe, and pdf files. When i log over to my original account i am no longer able to use adobe, and get the "an internal error has occurred". I have also tried to clean up (c:). I did a virus scan, defrag, and deleted other old files. Can anyone help me out with this annoying issue? I am on a Windows 7 64x computer. Please let me know if i need to provide any other information for potential help, thanks in advance
Alex

There's a suggested fix in this thread:
_Login issues_
And more references to the problem can be found by doing THIS.

An internal error has occurred! + Runtime error! Program C-

I have Vista 64 SP2 all patches and Acrobat CS4 installed.Reader 9.4 was running without more then the normal troble with Adobe software. After installing Adobe Reade X it won't even start.
The only thing Reader X is doing is showing: An internal error has occurred!
And: Runtime error! Program C… The program has requested the Runtime to terminate in an unusual way. Please contact the application’s support team for more information.
I have enough of Adobes Beta Software released to me as a customer. Never seen anything worse then your products. Flash as THE security hole closely followed by Adobe reader. Okay that hole is closed now an forever as I never will install anything from Adobe on my PC again. The **** with downloading by Adobe DLM in firefox and such crap not to mention.
Welcome Foxit Reader!

Hi,
this Error can occur if you make use of JUNCTION in your filesystem. Sometimes those JUNCTIONS are made by your Operating System (e.g. windows anytime-upgrade and than changeing system language). But perhaps you manually changed program and data storage locations by using JUNCTION ( e.g. mklink or any other tool ).
ONE SOLUTION which works for me was to install Adobe Reader manually by downloading the appropriate version at ftp://ftp.adobe.com/pub/adobe/reader/win . The startup with the desktop shortcut will not work.
1. You should create a new Folder (e.g. TEST ) in the HOMEDRIVE ( normally C: ) root location which is not a JUNCTION .
2. Open a command line ( press WinodwsKey+R than type "%COMSPEC%" without quotes and press OK Button)
3. Use now the set command to change environment varibles temporarily Change APPDATA and USERPROFILE by typing
     SET APPDATA=C:\TEST
     SET USERPROFILE=C:\TEST
4. Now start Adobe Reader from this command line by typing
     "C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe"
Adobe Reader will open.
5. You should go straight to Menu: Edit->Preferences->General
Disable or deselect the "Enable Protected Mode at startup" at the bottom. Click OK. and exit Adobe Reader.
6. Adobe settings are now written to C:\TEST
copy all from C:\TEST to your original USERPROFILE dir
Now you can use the desktop shortcut of Adobe Reader and it will also open pdf directly in your browser.

FW "An Internal Error Has Occured"

Talk about frustrating!!! Adobe Support? What is that?
I am a newbie, that doesn't mean bend me over? I have been working on not only learning the Adobe Web Premium software "which is a totally different conversation" but WTF. Back in October I started this new website I am rather passionate about, down loaded Trail Versions from the web. Yea, I know I have alot of programs out there I could have chosen but I wanted the BEST, well that was my thought anyhow. After starting completely backwards I finally got on track to start using the software as it was designed. No thanks to Adobe I found my way through many different articles and blogs and videos. You would think that if they are willing to sell you something for $2,000 they would at least give you direction on how to use this software. Yes I was amazed there was nothing too. Never the less I muddled through it and got beyond the BS. Got through AI with little to no problems then came Fireworks.
Since, November I have watched all the lessons on how to use it and not once did the the issues that came up ever, and I mean was never discussed. I got up to maybe 20 pages. I counldn't tell you the exact number because the file won't open. Of course restarted the web design a few times when I found tips on how to make things better. Never the less I WAS IN LOVE, I told everyone I knew that this was the sweetest idea to come along. Develop Complex Graphics in AI and Photoshop and Design Pages with a Master copy in Fireworks all before exporting the whole enchilada to Dreamweaver or Flex Builder. Then it happened.
About 2 weeks ago a friend of mine call me up and ask me to make a quick Sqeeze Page for him, it took me about 6 hours from start to finish and I was done. Then that same evening I went back to my Original Project. Tried to load it up. HMMMM not enough memory??? Whats that? I have been working on this file and never had problems before. So stupid me thought Hey I know I will just get in contact with the ADOBE SUPPORT TEAM. Hello, thats where I purchased this program RIGHT? Chirp Chirp Chirp.
Gave them a complete description of what I just explained here and I got a response back. It took them 2 days to respond and the response was " CAN YOU SEND ME A SCREEN SHOT OF THE ERROR" your kidding right. OK, I sent them a screen shot "Not enough memory to open file". Again 2 days later I got another response " Have you checked the Forums for your answers yet?" What is That? Are you kidding me. Has ADOBE gotten so big that they are unwilling to help their customers who spend a boat load of money on their software.
So Here I am. The proud father of a six month endever to sit around and wait.... After reading some forumns and learnig about all the things ADOBE didn't want to know. After searching and deleting fonts I know get FW "An Internal Error has Occurred" while trying to open the file. I know this happened to me awhile ago when I was still using the Trail Version and I just opened a smaller file first and then opened the file without any problems. So I tried that and the earlier version of my file opened just fine. But when I tried it this time, opening the Latest Version the Final Draft of all my revisions countless hours of modifications I simply get " An Internal Error Has Occurred" Simple yet effective, no other information or debugging information just an "Error"
This is what I have done so far:
I have moved/delete and modified the following:
1. FW Preference file
2. Restarted my stupid machine to clear memory.
3. Moved or deleted the Adobe Fonts that where installed.
4. Even Ran My Vista with 3gigs of memory in a lower performance setting to hopefully resolve this problem.
What am I missing besides buying a really great software from a Company that doesn't have time for its customers that keep them in BUSINESS.
Seriously, I have NEVER purchased a program that I was ot able to fix nor was not able to get the Vendor to fix. New experience for me.

Oldhammer wrote:
P.S.S. I would like to send this file on an open forum like this one. However, I don't think it a wise idea to openly share any web concept openly (bad business). Any other ideas?
Put your .png on a Web site or document file share (I like drop.io, myself) and then send a link to the file in a PM to Linda, Michel, or me. I'm still using CS3, so I could have a go at separating your pages. (That would be new for me, though, as I don't use the pages feature.)
Linda is an Adobe Community Professional and Michel and I try to help out when we can. You can look back in the forums for posts by all of us.
I've been designing sites for...well...years. I have my own styles and ways of working. I might admire your work, but I won't steal your art. When I want to browse other designers' ideas, there are many great (and guilt-free ) places to go, starting with Smashing Magazine and Design Meltdown:
http://www.smashingmagazine.com/
http://www.designmeltdown.com/

Adobe reader "An internal error has occurred."

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