Adobe Reader crashes when opening any PDF

Hello!
I have the latest Adobe Reader installed on my parent's laptop. When we try to open ANY PDFs in it, the program crashes and displays the "Adobe Reader has stopped working...." message. I have tried uninstalling and reinstalling the program multiple times and still can't fix the issue. My dad needs it to fill out tax forms when the time comes.
Specs:
PROCESSOR*Intel® Core™ i7-4700MQ ProcessorOPERATING SYSTEM*Windows 7 Professional (available through downgrade rights from Windows 8.1 Pro)GRAPHICS ENGINE*NVIDIA® GeForce® GT 740M graphics with Optimus TechnologyGRAPHICS MEMORY*2GB DDR3 discrete graphics memory
M
EMORY*
16GB DDR3 memory
HARD DRIVE*
1.0TB (5400 RPM, Serial ATA)
OPTICAL DRIVE*
DVD-SuperMulti drive (+/-R double layer)
Audio and Video
DISPLAY SIZE
15.6" widescreen
DISPLAY TYPE*
HD TruBrite® LED Backlit display
DISPLAY RESOLUTION
1366x768 (HD), 16:9 aspect ratio, Supports 720p content
AUDIO
DTS Studio Sound™, Headphone jack (stereo), Microphone jack (mono), harman/kardon® stereo speakers
Communication
WEBCAM
HD Webcam and Microphone
WIRELESS LAN*
Wi-Fi® Wireless networking (802.11b/g/n)
BLUETOOTH
No Bluetooth (No Antenna)
LAN
10/100/1000 Ethernet LAN
The issue is only happening on their computer. I have the same computer model, but 2 lower and I have no problems doing anything in AR. What could be the problem and how can I help my parents fix it? Any help would be greatly appreciated. Thank you!!

Hi raptorsama,
Is there any specific error that comes?
You might need to navigate to ''C:\Program Files (x86)\Adobe\Reader 11.0\Reader'', then double-click on Eula.exe and accept the license agreement.
If this does not work, then follow these standard steps as given below:
> Enable the hidden Admin Account on Windows 7 (Ref: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services
(Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
> Reboot and try installing in the new enabled Admin user account and check
You can also go for a repair option by selecting 'Repair Adobe Reader Installation' option under the Help menu.
Regards,
Anubha

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