Adobe Reader IX version 11.0.2 crashes when I click on Tools

Adobe Reader IX version 11.0.2 crashes when I click on Tools.  What do I do?

I do not have a solution.  Can you check if there are any information in the Event Logs that could give some insight what exactly is crashing?

Similar Messages

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    Hi,
    I did spend some time today trying to get Adobe Reader 8.1.2 to run on a Citrix Access Essential 2.0 server.
    Setup
    Server OS:
    Windows Server 2003 SP2 - fully patched.
    Other software:
    Office 2003 Standard, Danish, SP3
    Symantec Antivirus 10.1
    Adobe Reader 8.1.2, Danish
    The installation is clean (1 week old).
    Problem description:
    When opening PDF files, Adobe Reader crashes before showing any content from the PDF file. The module crashing is admplugin.apl.
    Work-arounds tried:
    Uninstalling and reinstalling Adobe Reader 8.1.2 (DK).
    Disabling Antivirus (service stopped)
    Replacing admplugin.apl with admplugin.apl from Adobe Reader 8.0
    Uninstalling DK version and installing US version.
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    Turn DEP off
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    Finally I gave up and installed 7.0.9 (Danish). It works as expected.
    It seems that the problem is known and a few user has reported this. One Adobe KB article mentions the problem, and the solution is to disable some 3. party diagnostic/support tools provided by DSL providers. This is definitively not the issue in this installation.
    Anybody from Adobe having any input to this problem?
    Best regards from Denmark!

    Hi,
    I am having a similar issue with Ver 8.1.2 running over cirtix with a similar setup to Jans-Peter.
    The difference is that Reader opens fine but when you try to edit preferences it crashes.
    This only happens on an citrix session. If I run reader on the server directly it works OK.
    However after reading above I can replicate the problem on the server by moving or deleting the ADMPlugin.apl file.
    Any further ideas at all?
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    Is your phone updated to iOS6?
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  • Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing

    Hello,
    Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing:
    Problemsignatur:
      Problemereignisname:    APPCRASH
      Anwendungsname:    Acrobat.exe
      Anwendungsversion:    9.5.0.270
      Anwendungszeitstempel:    4f03f71d
      Fehlermodulname:    Acrobat.dll
      Fehlermodulversion:    9.5.0.270
      Fehlermodulzeitstempel:    4f03f251
      Ausnahmecode:    c0000005
      Ausnahmeoffset:    006ccadd
      Betriebsystemversion:    6.1.7601.2.1.0.256.1
      Gebietsschema-ID:    1031
      Zusatzinformation 1:    0a9e
      Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
      Zusatzinformation 3:    0a9e
      Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789
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    I do have the same problem but I'm OSX 10.6.8
    I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
    But crashes with Acrobat Pro 9.5 and Lightroom 3.6
    Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
    it' says it isn't necesary
    Process:         AdobeAcrobat [6142]
    Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier:      com.adobe.Acrobat.Pro
    Version:         9.5.0 (9.5.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [178]
    Date/Time:       2012-01-23 17:35:51.285 +0100
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          573578 sec
    Per-App Interval Since Last Report:  318700 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

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    After installing the latest udate of Adobe Reader on my MAC, the program crashes every time I open a pdf.

    This might help http://www.apple.com/support/ipodtouch/assistant/ipodtouch/

  • PDF Previwer in Outlook 2010 after updating Adobe Reader X version

    After updated Adobe reader X version Outlook 2010 PDF previewer is not working.  How can solve this problem.

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  • Mail Version 7.1 (1827) Export as PDF... issue Adobe Reader XI Version 11.0.04

    This is the issue I'm having when I export my Mail message as PDFs and try to read them in Adobe Reader XI Version 11.0.04.
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    Hi
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    After first restart and repairing Adobe Reader installation - these files are not being deleted any more. It is not helping if I do repair after installation and before first restart. The thing is, only first restart after installation always deletes these files.
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  • Can't open old PDFs after updating Adober Reader to Version XI. Pls. help. Thanks.

    Can't open old PDFs after updating Adober Reader to Version XI. Pls. helop. Thanks.

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    jsut update the adobe reader to version xi but why when I try to typing some information, no copy and paste function available?

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    The text is very small on the dropdown menu of the new adobe reader XI version 11.0.07, can I make it bigger?

    Hi,
    Please check the solution posted here:
    Opened AR today font size in super small, went to "preferences" and so on, did changes, nothing works, what's the deal???
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    Luc

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    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

  • Update adobe reader to version 9.5.1?

    update adobe reader to version 9.5.1?

    Thanks Allan; newbie error because my concern was actually about recent the java trojan threat. I'd just forgotten it was java and not adobe.
    I'll check for latest Adobe release notes and close this thread.
    Jay

  • Is there a adobe reader XI version for the surface tablet.  I recently purchase this to be able to s

    is there a adobe reader XI version for the surface tablet.  I recently purchase this to be able to sign contract and serfice request on the go without having to print and scan back in documents.

    So it seems:
    http://forums.adobe.com/community/adobe_reader_forums/metro?view=discussions

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