Adobe Reader preferences issue, text stretched and zoomed in.

I have a user with Adobe Reader 11.0.2 installed and cannot change his preferences and always receives a "Screen reader" prompt when opening a PDF.  The window is stretched accross the screen and the only way to close it is Tab - Enter.  The preferences are the same way, theres no way to check the settings because the window is too zoomed in and the text is too large. I have already tried uninstalling it and reinstalling, deleted all the folders and reg keys to do a clean install as well as under multiple profiles. Same issue each time.  Has anyone else seen this issue?
Any advice would be great.

I believe I have seen this where an essential Windows font is removed.

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