Adobe Reader XI 11.0.3 Help Adobe Reader XI Help not working!!

Dear All,
I've got the below error when click on : Help>Adobe Reader XI Help
Please suggest the solution how to fix my reader help.
Also followed following link to trouble shoot but no luck!!
http://helpx.adobe.com/acrobat/kb/error-online-help-content-cannot.html
Your help is very much appreciated.
Regards,
NEYIGAPULA

Hi Pat,
Here is the solution worked but not sure we can implement this or not.
Installed Adobe AIR
Installed Adobe Help Manager
- Downloaded offline PDF
Changed Adobe Reader EXE AcroRd32.exe compatibility settings to Windows XP SP3
Launched Adobe Reader > Prompts "protected mode" windows to disable> Disabled Protected mode>Help working fine now
Would you mind tell me the importance of Protected mode in New version of Adobe reader.
Regards,
Srinivas N

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