Adobe Story Won't Open Due to Various Error Message

Hey there,
I'm trying to log in to my Adobe Story desktop application, but I continue to get first this error message upon opening the software:
[ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #3004" errorID=3004]
Then upon putting in my login info and pressing enter am stuck on the Adobe Story CC sign in page. It let me through once and then said failed to get user preferences. Any thoughts on how to get back in?

Hi,
Apologies for the inconvenience. Are you able to log in from the web app (story.adobe.com) ?
Also have you tried installing the AIR app again?
Thanks
Rashi

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Adobe Story Won't Open Due to Various Error Message

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