Adobe will not open PDF files from other programs

This is on one of the computers in our office.  We use a medical records program called Sevocity.  This program stores documents that we import into the electronic charts as PDF files.  When we upgraded that computer from Adobe to Adobe Pro, it no longer opened the PDF documents stored there.  Is this an issue with the medical program or with Adobe Pro?  We already had Sevocity Support attempt to fix the problem, but they said the issue looked like it was with Adobe.
We would like to troubleshoot by re-installing AdobePro, but we want to make sure that none of our files stored to the Adobe Document Cloud.  If we re-install Adobe, will those documents still be available in the online Adobe account's Document Cloud, or do we need to move those documents to the collective Creative Cloud?

Yeah, it does open from other sources like "My Documents", but sometimes it won't open the print previews in our billing system either.  Communication error with secure sites and programs, maybe?  I don't get an error message, though.  It just displays the "processing" symbol next to the mouse for a second or two like it does when PDF's usually open, and then nothing happens.  We are using Windows 7 on that computer.  The other computer that runs on Windows 7 also has Adobe Pro XI, but does not experience these problems.  I have also put in a ticket with Sevocity (the program that is not communicating with Adobe). 
And that's a relief about the Document Cloud!  We will try to re-install just in case it was something that went wrong with the initial install.

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