Adobe XI and Flashplayer XI

After upgrading to Adobe Reader XI and Flashplayer XI I am unable to get any sound on my computer.  I submitted a question about an error message I was receiving and was instructed to uncheck the option for enable protected mode at startup.  Could this have anything to do with it?  Please help!
Corie Mooney

I have Windows 7 OS running.  I uninstalled both and still have NO  sound! 
Don't know where to go from here.  I am waiting to hear from a  friend I
contacted via email.  He's a computer tech and knows Windows very  good!
Corie Mooney
In a message dated 6/28/2013 3:25:27 P.M. Central Daylight Time, 
[email protected] writes:
Re:  Adobe XI and Flashplayer XI
created by MichaelKazlow (http://forums.adobe.com/people/MichaelKazlow) 
in  Adobe Reader - View the full  discussion
(http://forums.adobe.com/message/5460662#5460662)

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