Adobearm.exe error Checking for updates

I'm getting this error when Adobe Reader 10.1.1 checks for updates.  Since it checks automatically this pops up on it's own when you view a PDF.  It will also do it if you check for updates using the help menu.  Running Windows 7 Enterprise x64.  It's also happening on at least one other computer in our organization.  I've searched all over, but I'm not finding much on it.  I've even gone so far as to run procmon to see if I can see where it's trying to read that it's getting an access denied, but that didn't return anything helpful.  Any help is appreciated.

1.  adobearm.exe does exist in the location the error states.  Interesting it shows an older date on it.  Not sure it's getting uninstalled with reader each time.  maybe I should delete the arm folder manually when I uninstall and try to reinstall?
2. it has a valid digital signature from Adobe.
3. 1.5.5.0
4. I am admin, but UAC is on.  I had also tried running reader as admin, but it made no difference.
5. Doesn't matter if you open stand alone pdf or in browser.  You will get the error either way.  Without the help menu in the browser I can't manually check for updates, but it appears to check automatically because it will error on it's own when viewing an online pdf.
6. Yes double-clicking on a file you get the error.  It's not immediate though.  There is a delay before it automatically checks for updates it looks like.  Once it does you get the error.  I assume it's the checking for updates automatically that causes this anyway since it's the same error when I manually check for updates.  I supposed it could be a different problem that produces the same error.
7. originally I installed it via the enterprise download package.  I customize the installer using "Adobe Customization Wizard X".  When I discovered the problem I rebuilt the package and reinstalled.  Didn't help.  I then reinstalled using the default Enterprise package with no customization.  Didn't help.  I then installed off the website.  Didn't help.

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