After deleting all data and trying to restore from icloud, How long does it sit on the choose backup screen after choosing your backup?

I backed up on icloud and then went to settings and deleted all data.  When my phone restarted and I got all the way to choose icloud back up to restore, my phone has now sat on that same screen for over 2 hours now.  Only thing that has happened was a message that popped up and said that could not connect to itunes server.  Is it just frozen or is it actually restoring?  I have tried restarting the phone and starting over several times, but everytime it just sits on this screen.  My son did his and it was working within 20 mins.

And which account did you enter these contacts in?
On My Mac
or
iCloud?

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