After Effect CS5.5_Pen tool problem: No Handles display, can't creat straight line

Hi,
I wonder why in After effects CS5.5, the pen tool doesn't work correctly!
1. "no handles display", ex: when I click an area whilst holding the mouse and clicking / or hold Alt and clicking the point in order to see the handles.
2. cannot make "straight line", neither can I make 45 degree coner while holding the shift key clicking.
I coud use it before, but now it no longer work. I tried "the pen tool" in photoshop cs5.1 it works very well.
Is there any solution?
Thanks

Thanks Rick,
1. Do you have the View Options setup correctly?
Yes, I guess. Beacuse everything is checked.
2.Have you hidden the layer controls?
No.
Are you using Roto Bezier?
No.
3....If it's not try trashing your prefs.
How do you trash the prefs?
I didn't modify any setting in the prefs.
Btw, what does that title stand for "community professional"? Are you working for Adobe?

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