After Effects CC "Updates could not be applied, Updates have been suppressed by the administrator"
MacBook Pro
Processor 2.4 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 1024 MB
Software OS X 10.9.2 (13C64)
I am the administrator of this machine with complete and full access.
Situation:
I tried to open After Effects and received this notification:
I then proceeded to uninstall AE CC and reinstall using the Adobe CC Desktop App.
Upon trying to reopen AE, I received the same message.
I then started googling to troubleshoot and came upon this update:
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5735&fileID=5749
Downloaded and proceeded to install which then brought up this issue:
Which then lead me to doing more troubleshooting via google. I found this solution:
http://forums.adobe.com/thread/1369476
which suggests that I:
Delete or rename the <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
NOTE: The file path works up until you get to the folder AAMUpdaterInventory. The folder is wrong. It is AAMUpdater (at least on my mac).
None the less, I proceed and delete the file.
I try reinstalling:
Adobe After Effects CC (12.2.1) update
And get the same message as before (shown above)
I RETRY the same solution but this time rename it. Same resulting error.
I RETRY the same solution but this time utilize the terminal to find the file and delete it (per this suggestion: http://forums.adobe.com/message/5878107)
Terminal can't find the files (for either spellings of AAMUpdaterInventory / AAMUpdater).
Further troubleshooting and I follow this solution:
http://blogs.adobe.com/kevinmonahan/2014/02/12/prevent-crash-on-export-with-premiere-pro-c c-adobe-media-encoder-cc/
I uninstall and reinstall the Adobe CC desktop app.
Run the program. Doesn't work.
Run the update. Same Error.
I contact Adobe Customer Support. I end up in a screen share with some Adobe representative with his previous customers computer screen still open in the screen share program, basically showing me everything on her computer... and the agent sits there pretty much helpless blaming her for 15 minutes. Clearly helpful. (breach of security?)
I have literally tried every avenue of troubleshooting to resolve this and it's beginning to seem hopeless.
Who's got some useful solutions for me?
Process: After Effects [1752]
Path: /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 12.0 (12.0)
Code Type: X86-64 (Native)
Parent Process: launchd [400]
Responsible: After Effects [1752]
User ID: 1115053041
Date/Time: 2014-04-22 12:35:21.115 -0700
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: E0811F87-6ECC-6EB8-414F-5D27B9C93261
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000f
VM Regions Near 0xf:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libc++abi.dylib 0x00007fff94b8a774 __cxxabiv1::__si_class_type_info::has_unambiguous_public_base(__cxxabiv1::__dynamic_cast_ info*, void*, int) const + 0
1 liboptix.1.dylib 0x000000010f812017 __dynamic_cast + 119
2 COR.dylib 0x00000001017db0b3 CORp_InitBIB(bool) + 1075
3 com.adobe.AfterEffectsLib.framework 0x000000010031c61f unsigned int U_RegisterExceptionTranslator<bool (*)(std::exception*, int*)>(bool (*)(std::exception*, int*)) + 351
4 U.dylib 0x0000000102e36491 U_TranslateAndReportException(std::exception&) + 273
5 FILE.dylib 0x000000010186fc38 FILE_Create + 472
6 com.adobe.AfterEffectsLib.framework 0x0000000100233881 CEggApp::GetWorkspaceDirs(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) const + 545
7 com.adobe.AfterEffectsLib.framework 0x000000010025f6cd CEggApp::BirthWorkspaceMgr() + 77
8 com.adobe.AfterEffectsLib.framework 0x00000001002652ad CEggApp::IEggApp(bool, bool) + 861
9 com.adobe.AfterEffectsLib.framework 0x000000010024cca2 CEggApp::CEggApp(bool, bool, int) + 1154
10 com.adobe.AfterEffectsLib.framework 0x00000001002735ec MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 1052
11 com.adobe.AfterEffectsLib.framework 0x000000010027319b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
12 com.adobe.AfterEffects 0x00000001000039b7 main + 1927
13 com.adobe.AfterEffects 0x0000000100003224 start + 52
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Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {22D605EF-8B21-4E2C-A111-AC15534A1805}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{22D605EF-8B21-4E2C-A111-AC15534A1805}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3546321622-335202686-625851561</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion
major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>A27B3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65517</Pid><PidType>14</PidType></Product><Product
GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63552</Pid><PidType>14</PidType></Product><Product
GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63071</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App
Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-3562012
Installation ID: 013283726900825816725312972325821572457642476266069113
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/27/2014 11:12:34 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:25:2013 15:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFwuHZK2jMchnYOKB9UbZombj1Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
SSDT PmRef CpuPm
I also ran the following commands in an elevated command prompt
NET START BITS
NET START WUAUSERV
SC QUERYEX BITS
SC QUERYEX WUAUSERV
Here is the result
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START BITS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>SC QUERYEX BITS
SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 400
FLAGS :
C:\Windows\system32>
C:\Windows\system32>SC QUERYEX WUAUSERV
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START BITS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
C:\Windows\system32>SC QUERYEX BITS
SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 400
FLAGS :
C:\Windows\system32>
C:\Windows\system32>SC QUERYEX WUAUSERV
SERVICE_NAME: WUAUSERV
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 400
FLAGS :
C:\Windows\system32>
I can't remember the last time updater worked correctly but it's been a really long time.
Thanks for any help you can provideHi,
Please try this
Stop Windows Update Service and BIT Service now.
Go to C:\Windows\SoftwareDistribution and delete all file under this folder.
Start Windows Update and BIT service now.
Then try to download windows update now.
If doesn't work, please reset the windows update componments
http://support.microsoft.com/kb/971058/en-us
Yolanda Zhu
TechNet Community Support -
After Effects CS3 error: file not found -43 and TIFFIO failed to open the file
Hello
I am experiencing a problem with AE CS3.
I have several TIFF sequences (with alphas) that are giving me a headache. When I import them into AE, I get an "AEGP Plugin TIFFIO: Failed to open the file" error.
I researched the forums and found that this could be related to odd formatting of the source media (my TIFF sequence). I created these TIFFs in Maya 2008 and I have imported other sequences made with Maya into AE with no issues.
Just to be sure, I created a Photoshop droplet that re-saved my TIFFs as Photoshop TIFFs with the same names.
I re-imported the new Photoshop TIFF sequences (still with alphas) into AE CS3, and I get the same error.
Any ideas? I don't know what to do next.
Thanks,
-------------SYour USB drive may have had a weird character in it's name.
AE can't read CMYK images, that is usually the problem.
Imported images do not have to conform to any specific sizes (unless you want to go over 30,000 x 30,000 pixels.)
- Jonas Hummelstrand
http://generalspecialist.com/ -
Daily I have icloud update 4 sent to my Windows 7 Laptop. It fails everytime I attempt to install the update. I was advised to install manually but this fails also.
I thought I'd uninstall icloud then reinstall again but cannot find a way to uninstall and still no solution to the update install.
I have itunes and have no problems with updates.
I also have an ipad with icloud so maybe this is part of the problem?I have the same problem....I hope they get arouind to fixing this issue?????????????????
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I'm deeply worried. About to digitalize my entire CD collection, but can't continue until this problem is solved, or i'll risk slowly loosing my music. Song by song. Discovered the problem while browsing the Itunes library, when I realised that for example song number 2 and 11 was missing from one album, and 4 and 7 from another album. Very strange. When browsing the when I found lots of people experiencing the same. I'm using the 2011 Macbook Pro, and the Itunes library is on the Macbook Pro harddrive.
Hope someone can help....just want to add that i use Itunes 10.4.1. But I can see that users have problems with many versions.
I have an ipod shuffle that i connect once and a while. But the songs that are dissappearing are not the ones on the ipod as far as i can see...
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