After I exported a PDF to a Word doc and downloaded it, I can't get the pointer tool to work.

Question

After I exported a PDF to a Word doc and downloaded it, I can't get the pointer tool to work. When I click on the document text, the only tool is the "move" tool. I can't edit or select text. Please advise.

Answer 1

Version of Adobe: Adobe ExportPDF (not Pro)
Operating system:  Windows 8.1
Steps I am taking: When the PDF file is selected and opened, I clicked on Tools menu on right side of the screen; then I clicked on Select PDF file; then under Convert To, I selected Microsoft Word (*.docx); then I hit the box below that; and clicked Convert. I then see the message that says it is Converting to Export PDF Online. Then I see a link below that, that says Download Converted File. This takes me online to Adobe Acrobat .com, where, I see the command, Export PDF, and see a blue box on the same screen that says Select PDF Files to Export. I click on the thumbnail of the file I want to export. This brings up, online, a screen containing the file I wanted to convert to Word. Then, on the same screen, I click on the icon on the right hand of the screen that says Download. then I click on the box on the bottom the screen that contains the Word document I had wanted to convert. This brings up the Word doc. in Compatibility Mode the latest Word version, which I am unfamiliar with and which has a Picture Tools tab that I cannot escape from and I cannot get any selection tool other that the Move pointer, and I cannot find the Select text pointer to select any text on the page. I don't want this Word version and do not know how to return to the old version of Word that I am familiar with.
Can you help me, please?
Theresa Julia Schuer