After I updated Firefox to 33.1, I haven't been able to use it. I open it and it tries to open a page and crashes immediately. I have already tried to reinstall
I updated Firefox to 33.1 like a dutiful Firefox user. Since then, I haven't been able to successfully use Firefox. It tries to open a page and crashes immediately. I can't access any Mozilla support through Firefox. I have uninstalled Firefox and redownloaded Firefox multiple times in an effort to solve the problem. I always send the Crash report but it seems to do nothing to solve the issue.
We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
#'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
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