After I used the migration tool to transfer contents of my previous MacBook Pro I cannot log in to my new MacBook Pro. I have tried using old and new passwords but to no effect. I cannot use my Apple ID. How can I re-set my MBook to factory setting pls?

I have been a proud owner of Apple products for many years. However, this problem is very frustrating! Any help will be appreciated. I used the migration tool to transfer the contents of my old MacBook Pro to my new shiny MacBook Pro Retina! After migration finished I tried to access my new MacBook Pro retina. However, when asking me to log in it refuses to accept the passwords from either the new MacBook or the old one! I do not have the option of using my Apple ID either.... Please help! Unfortunately, I am past my 90 day Apple Support!!

Restart holding down the CMD+R keys, launch Disk Utility and erase the HD, quit DU, and restore the OS. On first boot, use the Setup Assistant to do the migration. Details in Pondini's Setup New Mac guide.

Similar Messages

  • I used the migration assistant to transfer files from my PC to my Mac but it recreated my user profile from the PC and I wanted to transfer the files to the new different user profile I've setup on the Mac. How can I transfer everything now?

    I have an older Windows laptop and I am switching to a new MacBook Air. The main user on the Windows laptop is going to be different than the main user on the MacBook. I used the migration assistant to transfer data to the MacBook but it recreated the whole older profile on the new Mac when I just wanted to pull everything over into the new user profile I had already created on the new MacBook. How can I go about putting the data over into the new user profile and erasing the older other user profile it recreated? Would I erase the old user profile on the new Mac and start over with the migration assistant using some setting I missed that lets me pull the data over to the new main user on the MacBook? Or is there a way to rename the old user profile on the Mac to match what I want the new username/password to be somehow?
    Or would it be best to back the data I really need from the old PC onto an external HD and then copy it over to the new Mac from the external HD?
    Looking for advice on how to best go about this. On the old PC I had multiple profiles and it was awkward. On the new Mac I just want a single profile for the primary user and both users will just share the same user profile. I wasn't sure if the Migration Assistant only let you recreate entire profiles or if there was a way to just import data from the old PC's primary profile into the new Mac's new primary profile with some setting adjustment.
    Data would be docs, pics, bookmarks, music. Fairly basic.
    Thanks for any and all advice,
    -Crosscourier.

    Look in the /Users/ folder.

  • I used the migrator utility to transfer music and picture from my old PC and now I have 2 accounts on my new Mac, how can I get back to one account and still have the music and photos transfered ?

    I used the migrator utility to transfer itunes and photos from my old PC to my new Mac and ended up with 2 accounts on my new computer. How do I transfer the music and photos and only have the 1 account on the new Mac ?

    That's not easy.  The Windows migration tool makes a new user account, and you can't prevent it.
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  • I just bought a new iMac and used the Migration Assistant to transfer my files. Initially, all was working, but now a week later, I get the message that the application manager is missing, and I cannot get Photoshop and InDesign to launch. I do not want t

    I just bought a new iMac and used the Migration Assistant to transfer my files. Initially, all was working, but now a week later, I get the message that the application manager is missing, and I cannot get Photoshop and InDesign to launch. For my personal use, I did not a need to join Creative Cloud. Have you any suggestions for a work-around?

    Try to install Adobe application Manager from below link and check
    Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager : Thank You

  • HT2518 I USED THE MIGRATION ASSISTANT TO TRANSFER MY PHOTOS FROM A PC TO MY NEW MAC. HOWEVER, THE PHOTOS ARE NOT ORGANIZED AT ALL. DID I DO IT WRONG OR DO THEY JUST TRANSFER OVER IN A BIG BATCH INTO IPHOTO?

    I used the migration assistant to transfer my photos from PC to mac. The photos were not organized at all. They were in the all files section in my finder. I just clicked and drug the pics file to iphoto and the are just in there in a big bunch. Was there a way I could have had them transferred over in there folders from PC?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
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    It would be the same process for the videos, however, it would depend what type of video files they are, as to which Mac app might allow you to view them.
    BTW, since your Mac is new you need to Accept the iLife apps; iPhoto, GarageBand and iMovie into your Mac App Store/iTunes account. Open the MAS, sign into you account, go to the Purchased pane and accept the apps.

  • HT4889 Is it possible to use the migration assistant to transfer only some documents and data? For example, I was to transfer my music, but not my word documents. There doesn't seem to be any options to customise what you are transferring - its all or not

    Is it possible to use the migration assistant to transfer only some documents and data? For example, I was to transfer my music, but not my word documents. There doesn't seem to be any options to customise what you are transferring - its all or nothing

    LBraidwood wrote:
    Is it possible to use the migration assistant to transfer only some documents and data? For example, I was to transfer my music, but not my word documents. There doesn't seem to be any options to customise what you are transferring - its all or nothing
    Yes, that's why I recommend one have more than TimeMachine as a backup because if certain files or folders are corrupted on the TM drive, your not logging into your migrated user account or not be able to transfer it what so ever.
    Then it's a REAL PAIN and costs $99 to bit read the TM drive to get the files out, then it's mess to go through and sort all the empty placeholders from the real files as TM doesn't save duplicates in each state, just uses the previous state's copy if there are no changes.
    If you create the same named user account on the new machine, and simply transfer files via a USB thumb drive and place say music contents into the Music folder, then it will work too.
    Look into making clones of your boot drive, the benefit here is it's bootable, you can access the drive directly to pick and choose files, run the computer just like before etc.
    Most commonly used backup methods explained

  • Can you merge two user accounts on macbook? my wife has created a user on her new macbook , then inadvertently created a second one when using the migration tool. 1st ac has her office 365 install, yet 2nd has her itunes database, docs and contacts.

    Can you merge two user accounts on a macbook? my wife has created a new user on her new macbook air then, inadvertently, created a second one when using the migration tool. 1st a/c has her office 365 install, while 2nd has her itunes database, docs and contacts. What is the best way forward to get everything into the one account? Not sure if the office 365 will allow another installation into the second account, otherwise would just do that and delete the first, if that is possible?

    There is no merge but you can move data from one account to another via the Shared folder. Data is copied from Shared. Watch your free space when copying. These are large files.  Do one at a time if you are on a small drive. After making copy, delete from other users before you start next copy.
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  • How to migrate Master Data (Rule set etc.) from GRC 5.3 to 10.1 without using the "Migration Tool"

    Greetings,
    We are currently on GRC 5.3 SP 18 (Java ONLY) and migrating to GRC 10.1. I referred the Migration Guide which outlines that GRC 5.3 needs to be upgraded to SP 20 as pre-requisite for using the "Migration Tool" . Our BASIS team is reluctant to perform this upgrade from SP 18 to SP 20.
    Having said thus, I'm exploring options of migrating data from 5.3 to 10.1 without using the "Migration Tool:.
    Rule set Migration:
    I'm in the process of preparing the 9 different files (listed below) and later utilize the "Upload Rule" option for migrating the Rule set data from 5.3 to 10.1.
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    - Janantik.

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    2. The 5.3 tcode-permission file, which defines which tcode permissions from SU24 need to be checked during risk analysis, needs to be split into the two files you mention above in red.
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    5. Copy and past each sheet to a unique .txt file.
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  • When using the migrate tool to migrate from windows to mac, can you use ethernet to connect the computers to each other?

    When using the migrate tool to migrate from windows to mac, can you use ethernet to connect the computers to each other? In the Migration tool, I was only given the option of choosing the computer when it appeared on the same network, and didn't see an option to connect them to each other. Even though they're both connected to the same network with a wired connection, the migration is painfully slow.

    Yes. The following quotation is from About Windows Migration Assistant
    These are the preferred network connections, in order:
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    Use CAT6-certified Ethernet cables that are in good condition to connect the Mac and PC to your home network router/hub/switch. You shouldn't use an Ethernet cable that has any kinks in it or is missing connector tabs.
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  • ITunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas?

    iTunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas? Thanks.

    Hold down the option key while starting iTunes and make an new library.  Will it open then? If so, you have a bad library.  With the new library import the library.xml version of the file in your iTunes folder.  This will make it 90% like before (some metadata are not identical, but I don't know which ones).
    iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451

  • My iPhoto starts up and freezes.  I have tried rebuilding and using iPhoto Library Manager.  I have an iMac running 10.7.3.  It was working before recent updates by Apple.  How can I troubleshoot?

    My iPhoto starts up and freezes.  I have tried rebuilding and using iPhoto Library Manager.  I have an iMac running 10.7.3.  It was working before recent updates by Apple.  How can I troubleshoot?

    Thank you.  Might be a bit more than 50 but close.
    Date/Time:       2012-04-09 12:46:07 -0400
    OS Version:      10.7.3 (Build 11D50d)
    Architecture:    x86_64
    Report Version:  9
    Command:         iPhoto
    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
    Version:         8.1.2 (8.1.2)
    Build Version:   8
    Project Name:    iPhotoProject
    Source Version:  4240000
    Parent:          launchd [142]
    PID:             980
    Event:           hang
    Duration:        1.81s
    Steps:           19 (100ms sampling interval)
    Pageins:         0
    Pageouts:        0
    Process:         iPhoto [980]
    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
    Architecture:    i386
    UID:             502
      Thread 0x50630    
      User stack:
        19 ??? (in iPhoto) [0x3172]
          19 ??? (in iPhoto) [0x124b80]
            19 NSApplicationMain + 1054 (in AppKit) [0x9c5eb261]
              19 -[NSApplication run] + 911 (in AppKit) [0x9c357675]
                19 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113 (in AppKit) [0x9c35b306]
                  19 _DPSNextEvent + 678 (in AppKit) [0x9c35ba9c]
                    19 BlockUntilNextEventMatchingListInMode + 88 (in HIToolbox) [0x90129356]
                      19 ReceiveNextEventCommon + 381 (in HIToolbox) [0x901294e7]
                        19 RunCurrentEventLoopInMode + 318 (in HIToolbox) [0x9012217f]
                          19 CFRunLoopRunInMode + 120 (in CoreFoundation) [0x99dce328]
                            19 CFRunLoopRunSpecific + 332 (in CoreFoundation) [0x99dce47c]
                              19 __CFRunLoopRun + 1112 (in CoreFoundation) [0x99dcec68]
                                19 __CFRunLoopDoSources0 + 246 (in CoreFoundation) [0x99da4d96]
                                  19 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15 (in CoreFoundation) [0x99da53df]
                                    19 __NSThreadPerformPerform + 503 (in Foundation) [0x9ac96e40]
                                      19 -[NSObject performSelector:withObject:] + 65 (in CoreFoundation) [0x99e2dde1]
                                        19 ??? (in iPhoto) [0x50792e]
                                          19 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92 (in Foundation) [0x9ac45012]
                                            19 _CFXNotificationPost + 2776 (in CoreFoundation) [0x99de3a38]
                                              19 ___CFXNotificationPost_block_invoke_1 + 275 (in CoreFoundation) [0x99e18cb3]
                                                19 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49 (in Foundation) [0x9ac59e25]
                                                  19 ??? (in iPhoto) [0x5c2a86]
                                                    19 -[NSLock lock] + 185 (in Foundation) [0x9ac4c826]
                                                      19 __psynch_mutexwait + 10 (in libsystem_kernel.dylib) [0x93b74876]
      Kernel stack:
        19 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f39]
          19 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca448]
            19 psynch_mutexwait + 1403 (in mach_kernel) [0xffffff80005a043b]
              19 ksyn_block_thread_locked + 67 (in mach_kernel) [0xffffff800059a7d3]
                19 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f39b]
                  19 thread_continue + 1661 (in mach_kernel) [0xffffff800022f11d]
                    19 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

  • HT1923 When trying to access i tunes store when in I Tunes i cannot connect to the internet - any thoughts?  i have tried un-installing and re-installing but no joy

    When trying to access i tunes store when in I Tunes i cannot connect to the internet - any thoughts?  i have tried un-installing and re-installing but no joy

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • "Error check activation" is the message I get when pulling a book from the library. My computer is authorized (per the ADE screen) I have tried un-authorrzing and re-authorizing but nothing works. Please help

    "Error check activation" is the message I get when pulling a book from the library. My computer is authorized (per the ADE screen) I have tried un-authorrzing and re-authorizing but nothing works. Please help

    I am having the same problem, and my computer is authorized through my Adobe ID and I cannot open any books.  I tried downloading a book from the university library, using my ID, the book is in ACSM format, and I cannot open the book because it keeps telling me
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  • I have read up on all about crashes and i cant even open it in safe mode :( i have tried deleting it and reinstalling it but the problem still persists. What would you suggest i do and is there any way i canget hold of firefox 6 for mac?

    i have read up on all about crashes and i cant even open it in safe mode :( i have tried deleting it and reinstalling it but the problem still persists. What would you suggest i do and is there any way i canget hold of firefox 6 for mac?

    Does the regular Firefox 8 release version work or does the version crash as well?
    *Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
    Create a new profile as a test to check if your current profile is causing the problems.
    See "Basic Troubleshooting: Make a new profile":
    *https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
    There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    See:
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • Why can't I open iTunes on my brand new macbook pro after using Migration Assistant to transfer content from my previous mac?

    I just purchased my new macbook pro yesterday and I used the Migrations Assistant to move files from my old mac to this one. Everything seems to be in working order EXCEPT iTunes. every time I try and open it a message appears telling me to download it and a second window also comes up saying error (-42408) occurred. I have tried to download iTunes7 and even plug my iPhone is but nothing has worked. Help!

    Your warranty includes 90 days of phone support. Contact Apple.

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