After installing Reader 11.0.07 update on my Mac OS X 10.8.5, when I open an Adobe pdf file I see Chinese script next to the blue loading bar at the bottom of the screen. This never appeared before and I am concerned that my computer is being hacked into
After installing Reader 11.0.07 update on my iMac OS X, v.10.8.5, when I open an Adobe pdf file I see Chinese script next to the blue loading bar at the bottom of the screen. This never appeared before when downloading pdf files and I am worried that my computer is being hacked into or I acquired a virus. Is this normal or do I have to uninstall this update?
After installing Reader 11.0.07 update on my iMac OS X, v.10.8.5, when I open an Adobe pdf file I see Chinese script next to the blue loading bar at the bottom of the screen. This never appeared before when downloading pdf files and I am worried that my computer is being hacked into or I acquired a virus. Is this normal or do I have to uninstall this update?
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When I open an encryted pdf file in my Hp Slate 7 voice Tab it was unable to open the pdf file.Tje same file was opening with other pdf reader software.Kindly Help.
[spam link removed]Could you please send the pdf to [email protected] so that we may investigate the issue?
Thanks,
Adobe Reader Team -
Please HELP! i cannot open any Adobe PDF files anymore. i DL the new version XI and since no files h
Please HELP! i cannot open any Adobe PDF files anymore. i DL the new version XI and since no files have opened - so i recently uninstalled it and re-installed adobe reader 9 but i am having the same problem - no pdf files open and its really causing a problem as i can not open any work documents. please help
Three things to try (Reader XI)...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html -
When I try to migrate from imac to macbook pro my user account says "this user needs attention before migrating". My e-mail does not migrate in the process. This never happened before I updated to Maverick. I have repaired user permissions but this not make any difference
Just a Follow-up - the migration went fine. The migration did not import Little Snitch, Flip4Mac and DivX, stating they were incompatible. It also reported that Intego Back up Assistant has improper security setting (which I have not yet investigated).
I am encountering small problems. Safari would not open embedded pdf documents and instead showed a black screen. This was fixed with instructions found at http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html and it now works fine.
Importing 17 years of old mail from Eudora to Apple Mail was time consuming. mostly because of the pre-migration preening i did, but using Eudora file cleaner before the migrtaion helped a lot.
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HAVE NEW 13.3 MAC AIR (previously, still have 13.3 MCbook pro which works captures what I am looking for an answer to)
when i open sites in safari the page opens fine if it is not a pdf based page.
Once i open a site that has a link to another page that is a pdf based page the page comes up as a black screen with no info showing
If I open a site that gices me an open to save a file to a word, excel type document or a pdf , everything works fine until I try to save the information to a PDF and again the screen goes black
I have tried the safari help site but to no avail, does anyone have a solution to thid problem. (I do have the abode ofr mac program loaded)If you delete all the Adobe Reader stuff it will probably fix this. For almost everything, the Apple pdf handling works better.
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Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
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*https://support.mozilla.org/kb/Safe+Mode
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the default program for viewing from reader to Acrobat. This will not go away. It is affecting production at our company." Help > Troubleshooting Information > Profile Directory: Open Containing Folder" . i can't find open containing folder in profile directory. it does give me the option to open the places.sqlite file using graphic converter. when i try that, graphic converter gives me a window saying that it can't be opened because it is corrupted or is not a file type supported by graphic converter.
i appreciate your help with a workaround to get the old bookmarks. that works. however, the problem has morphed from that concern to why adobe reader [the default app.] won't open firefox .sqlite files. is the problem in adobe reader or firefox? also, how can i tell if the places.sqlite file is corrupt?
i'm getting in over my head here and do appreciate your help. -
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Try unsyncing the sone and then resyncing. That works sometimes. Sometimes restoring from backup works. Other times nothing seems to work.. Yuo are not alone since iOS5 and iTunes 10.5/6.
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Try doing a hard reset, Hold the "Home & Power Buttons" down at same time, until you see the Apple Icon appear. Then let go of the buttons.
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Am facing issue on my iphone 5s after updating to ios 7.1.1, every while the phone hang after lock it and cannot unlock and even cannot turn on the screen this is so annoying, kindly advice if i have to go back to the store as device still under warranty, and if its a hardware issue or software ??
Hello HaithamOkeely,
We've an article that provides the following troubleshooting steps that may help stabilize your iPhone.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen -
Had a problem with my mail and was following online suggestion to do a reset of iPad. After reset was done the Apple logo never appeared just have a rotating circle in the middle of the screen. What do I do now?
Restore the iphone from itunes on your computer
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Hi...
My name is Turgay and have been using computer since 1982... 2 years ago, because of my friend's advice, i bought an iMac... It was the first Mac that i use... Till that, i was using normal PC's...
I bought an 24" iMac on July 2009 and started to use... I realized that i spent my 27 years for using (fixing) computers. Because the Mac was perfect. After iMac, i was really fine with my computer... But after something, that doesn't bother me, happened. The screen started to get cloudy and black... And it increased. Because of this i took my iMac to your authorised distributor http://www.bilkom.com.tr...
They changed my screen but in 2 months it happened 3 times and i wanted them to change my iMac with new one, under customer laws... In our country, the device must be changed with new one if the same problem occurs in 3 months. Because i know the customer satisfaction of Apple, i didn' worry about it but Bilkom refused my will... I spoke with them for 2 months but nothing happened, they just told me, it' not our problem.
Because of this speech, i sued them on June 2011... Last week, i won the case but just for the return of invoince... It costs 3.200 Turkish Liras (1.800$) and there's no 24" iMac unused... Bilkom again refused to give me an iMac... I thought that Apple's customer satisfaction can't be like this... I didn't write anything to Apple till now but if i can't get an iMac, i must return to normal PC after 2 years... And i don't want that... I offered an iMac 27" with core i7... No matter Bilkom accepts or not, they don't care of me... I'm a customer, they should do... I've never seen such a like company. I hope the real Apple will help my problem and save me from Bilkom...
Waiting for your reply... Thanks and regards...
Turgay Kala
General ManagerUnfortunately, you are not communicating with Apple here - we are all other users volunteering our time to help with technical problems.
Here is a list of Apple contacts; there is no email address - you will need to write a letter to their corporate headquarters or call them:
http://www.apple.com/contact/
Although, it appears that your problem is with a third party store and that you have won in court - did you get your money back? 24" iMacs have not been made since 2009 or 2010. Now there are 21" and 27" iMacs. -
Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote
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