After updating to WIndows 10, I can print but not scan with my HP 2210 all in one

I updated to Windows 10, and since then I'm able to print but not scan with my HP 2210 All-in-one printer. I've tried downloading the software updates but nothing seems to work. Any suggestions

Hi , and I see you are both having trouble scanning after upgrading to Windows 10, and I may be able to help. Most products do have updated software available on HP's support website for Windows 10. I've also seen a few posts that say the Windows 8.1 driver will work for Windows 10 as well, so you could try that too. HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. I recommend downloading and running the HP Print and Scan Doctor, if it doesn't fix it automatically let me know what errors or messages you receive. Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8
(It's the same for Windows 10, from what I've been told)Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan. Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

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In Photoshop Elements 12 I can print but not scan..error message "Cannot find Wia compliant device". It can find the device or else it wouldn't print. How do I get it to scan??

I have tried everything to get the program to see my printer. By reinstalling divice drivers for printer to reinstalling program several times. Still I can print from my printer but not scan. Any help would be appreciated.

Hi,
Thanks for the update.
If you can scan with the HP software then at least we know the system can see the scanner.
Can you try the organizer to see if that works any differently. Once you load the organizer, go to the Edit menu and select Preferences -> Scanner - see if that sees it.
Since you are on Elements 12, you still have the twain option available to try. See the following document which describes moving the twain driver.
https://helpx.adobe.com/photoshop-elements/kb/twain-installed-photoshop-elements-11.html
Brian

Can print but not scan in Windows 8.1 to HP Office Jet 4500 510n-z

New computer over the weekend with Windows 8 installed. Upgraded to 8.1online My HP Office Jet all-in-one 4500 prints fine, but I have no way to scan. I tried using the HP website to download and install the full driver. When it gets to the installation page, it just hangs on the page trying to communicate with my printer. Cannot get past that page.
I also tried the HP Print and Scan Doctor utility. It recognizes my HP all-in-one, but when it goes to the first step of communicating with the selected product, it gets about 3/4 done and then just hangs.
I have tried disabling my firewall. Still no luck.
I tried going to Device Manager and having it searched for updated drivers. It says the current driver is up-to-date.
I tried Windows Fax and Scan. When I choose New Scan, it says I have no scanner installed.
Somewhere there is a big error in this mess that is not allowing my printer and Windows to allow this driver to be fixed. HELP!
This question was solved.
View Solution.

Hello 8latinfans,
I understand that when you are installing the full featured software, that it hangs on communicating with the product. I have included the following document, 'The Progress Bar on the Software Installation Stops or Stalls'. This will walk you through different steps to try and get the software installed.
If the above document fails to resolve the issue, please let me know if there are any specific error messages that you do get.
Thank you.
I worked on behalf of HP

Can print but not scan to PC over VPN - M521dn

I have been having consistant issues scanning over a VPN, in a corporate branch office situation. Though I've had this issue with multiple HP devices, I'll focus on the M521dn I'm currently working on.
In the corporate office, we have a server running multiple Windows 7-64 virtual desktops. In the brancho office we have the above mentioned device connected to the network. After the initial installation of the HP software on a virtual desktop, the print and scan to PC functions from the HP software work fine, however after logging off then back on, the printing functions remain, but when scanning, the software says that it can't find the device.
Generally we can run the installation software and re-connect as a new wired network device, though this becomes tedious to have to basicall reinstally the software every single morning. I have to go through the same reinstallation when users take laptops between offices.
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Ideally I could just install a basic TWAIN driver to get the scan features that I need, though this insistance by HP to only allow TWAIN when the entire scan portion of the software package is installed, leaves us no other option.
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Thanks in advance if anyone has a solution.

I'd also like to add that we can scan to a network folder from the device to a server share across the VPN, so there aren't any NAT issues, however we do need the TWAIN interface to the PC to work for direct scanning into one of our software packages.

HP Photosmart 7510 - I can print but not scan

Hello,
I bought my HP Photosmart a few months ago. It worked fine, and I could print wirelessly from my desktop to the printer, and I could scan from the printer to the desktop computer. In fact, last week I was able to scan.
Today, I wanted to scan something, and I could choose my computer in the list, but got the message that I needed to connect my computer to the printer. I checked what might be wrong, but everything looked okay. I downloaded the scan doctor, and received the message that DeviceSetup.exe could not be found. Which is odd, because when I look in the map, the file is there. I then rebooted the printer, which didn't work. Then I tried to reinstall the drivers on the hp website for my printer, but again got the message that DeviceSetup.exe could not be found.
Next, I removed the printer completely from the computer, reinstalled, and still had the same issue. Except this time in the list to scan to a computer, my desktop is no longer there and I get the message that "on windows, scan to computer will automatically be activated" (I'm translating from Dutch, so in English it could be slightly differently worded).
I retried the scan doctor, and this time I received the message that DeviceSetupLauncher.exe couldn't be found. Again, this is in the directory where it should be. I can see it in the map, but when I click on it, I again get the same notice!
Needless to say, I'm at a loss as to what I could do to fix it. The file I need is right there, but my computer acts like it's not. I'm a student and really need my printer. So I'd be very grateful for any advice on how to fix this problem!
Thanks in advance!

Hi,
For Windows 7 and Windows 8 machine, please keep the printer connected, download and run the following tool:
http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe
Can you see HP Scan when click Start (Windows 7) ?
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Officejet Pro 8600 can print but not scan

My printer occasionally stops scanning. it prints fine so I know the connection is good. I tried to scan from the website, and it does so, but then it gives me this frustrating image, telling me to click on the Save icon. Do you see a Save icon anywhere in this picture, because I don't.
I'm using a new MacBook Pro with updated Yosemite OSX 10.10. I've used this setup before to scan, and nothing has changed. Every once in a while I randomly encounter this problem, and then just as randomly it resolves.

Hi @alissas , welcome back to the HP Forums!
I understand you're having scan issues. I would like to try and help!
From time to time using webscan, you may come across formatting and layout issues. I would recommend right-clicking the box on the right, that should allow you to save. I am including your picture to help identify that box:
As for the other scan issues, I am including a couple of documents I would suggest running through that should help:
Mac OS X: Scanning Software Does Not Open or Stops Responding
A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Can print but not scan wirelessly with Cannon MX860

I have a MacBook Pro (mid 2009) and just upgraded to Mountain Lion this week. Everything seemed to be working fine until I tried to use my scanner. I use the "Open Scanner" interface that comes with OS X as opposed to the Cannon scanner software because for me it's just more intuitive and easier to use. I tried to open the "Open Scanner" function for my MX860, but all that came up was a grey box with the 'Scan" and "Hide Details" buttons greyed out. When I had Lion and launched this function, my computer would automatically lanuch a preview scan of whatever it was I was trying to scan.
I tried deleting my printer and scanner from my print/scan queue, but now I can only re-install the printer. How do I add the scanning function back into the queue so I can use the "Open Scanner" function to scan wirelessly from my MX860?
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Hello havenrock,
Welcome to the HP Forums.
I see that you are having some scanning issues when attempting to scan to your computer with a wireless connection.
When scanning over a wireless connection, one of the more common issues is the Firewall or anti virus blocking communication. I suggest you disable the firewall and the anti virus protection and then reboot the computer.
Once the computer is back on, attempt the scan again.
Let me know how you make out and if you have any other questions or concerns, please feel free to ask.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Did you update Norton to the latest version to get support for Firefox 17?
*http://community.norton.com/t5/Norton-Internet-Security-Norton/bd-p/nis_feedback
*http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-17-Support-for-Norton-Toolbar/td-p/853420
*http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

TS3899 I can receive, but not send emails on iPad. All settings checked several times and with internet provider. imap settings confirmed as ok. Account deleted and set up under guidance of service provider several times - problem not solved - help!!

I can receive, but not send emails on iPad. All settings checked several times and with internet provider. imap settings confirmed as ok. Account deleted and set up under guidance of service provider several times - problem not solved - help!!

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
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http://support.apple.com/kb/HT4810
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http://support.apple.com/kb/ht1694
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http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
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Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Hp Officejet Pro 8500 will print but not anything with black ink. It keeps aligning itself.

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Clean your printerhesd 4-5 times until the black fully restores. I am on my third complete cleaning and have gone from 0% black to approx. 60-70%. So, it works just takes time.

I can print to a Lexmark X4550, but not scan (with Image Capture)

Following tips (by "Lexmark Listens" and others) I succeded in printing (via USB and wifi) to a Lexmark X4550.
But when scanning (via USB) using the Image Capture app (included in Mac OS), Image Capture sees the scanner a couple of seconds, then complains that no scanner is connected (although it still is).
This happens with a MacBook (Pro), but not with another MacBook (white).
I tried (not necessarily in this order):
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http://bit.ly/MOR9bd
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As for the workaround suggested, "When using Apple's Image Capture application, do not use the "Show Details" option [...]", I can't get it to work: as soon as I launch Image Capture, it starts scanning (a preview) and the "Show Details" bouton is grayed out.
I've already spent many hours trying to get this printer-scanner to work with my Mac.
Any suggestion would be very helpful!

Same issue, sort of. After ML upgrade, Lexmark x264dn fails to register as a printer & scanner, there is no scan tab anymore. Also, image capture application is stuck in a crash loop until I disable mDNS (bonjour) on the printer. Still, it does not register as a scanner anywhere (protoshop, image capture, preview...)
I have installed all the package scripts from Lexmark's Mountain Lion support page. No dice.

M1536 Windows 8.1 recognizes printer but not scanner

I just bought a new computer that runs Windows 8.1 64 bit. The computer immediately recognized my printer which is plugged into the router (as is my computer), but not the scanner. I found the software it came with and tried to install it and receiveda "fatal error" with no error code. I tried to download the software from hp's site, and when installing received the same error.How can I get the computer to recognize the scanner?Thanks,

Hi, Default basic driver from Windows allows you to print. You need to install full feature software and driver on new computer to be able to use full functions of your multi-fuction printer (or AIO printer). Please use the CD which came with your printer to install or download from the following link: http://ftp.hp.com/pub/softlib/software12/COL34693/Im-86005-4/hp_M1530_MFP_full_Solution_usb_n_w.exe Regards.

Scanning with an HP 3390 all-in one laser jet printer using Windows 7 pro (64 bit)

I have recently acquired a Dell Windows 7 Pro (64 bit) OS computer and was wanting to use my HP all-in-one laser jet 3390 printer and scanner. The printer software which came with my HP 3390 will work with my Wind 7 Pro OS computer, however my HP 3390 scanner function will not work using this HP driver software, with my Win 7 Pro OS. I am trying to locate the appropriate HP scanner and/or different printer drivers that will support both the printer AND scanner functions of my HP 3390 printer/scanner, while using my Windows 7 Pro OS computer. Within the HP website, I have not been able to find this type of driver software or support, as least listed as such? I was wondering, if there are maybe no dedicated or described scanner drivers for my situation, is there even another set of drivers which might be intended for other Window 7 Pro OS based computers and other HP printer/scanners, which would work for my situation as well? Does anyone have a solution to resolve this issue via HP driver software or by another method...maybe even 3rd party? Ther has to be a solution?

@ccan
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

Driver question - my all in one printer will print but not scan

Hi
I have an HP c4280 (you know, the all in one printer you could get for free with the mail in rebate in 2007). I just plug it in and my mac recognizes it as a printer, and it prints fine, but image capture does not recognize it as a scanner. Before I upgraded to leopard I had all of HP's stupid software installed but after upgrading to leopard it didn't work (surprise). A lot of other things didn't work either so I did an erase and install and now everything works beautifully (I feel like I have old Tiger back, but better). However, I do not want to install HP's stupid overbloated and highly unnecessary mountain of software on my nice new clean system (I have turned into kind of an apple-only purist I guess ^_^). I checked HP's website and all they have is the same ginormous software bundle for download, and the installation wizard does not allow the option to install only components of the software (its all 28 programs or nothing). So, my question is, does anybody know where I can find only the driver I need (or WHAT driver I need) to make this printer compatible with image capture so I can scan?

You need to download the full featured driver from the HP site, and it also seems HP has an update for the Leopard installation as well.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&cc=us&dlc=en&produc t=3192753&lang=en
I too have a C4280 and wasn't able to use my scanner until I had fully installed the HP software.

Print but not Scan

My networked multifunction scanner is not showing up in Photoshop Elements 9's File | Import menu; so I can't scan on that computer (but I can Print to the same multifunction [it's also a networked Printer] with Elements 9 on that computer.
Photoshop Elements 8 on my other computer has no issues. Both computers are identically-configured Windows XP Pro sp3.
On the 'problem' computer I've tried un-/re-installing the multifunction's drivers several times (including uninstalling with Revo).
Any advice, please?

photodrawken wrote:
Either:
Use File...Import...WIA Support.
Thank you very much for your reply, photodrawken!
When I do that, I get:
Install the TWAIN interface:
http://helpx.adobe.com/photoshop-elements/kb/twain-installed-photoshop -elements-9.html
That does put the scanner in File | Import, but when I select it I get these in succession:
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After updating to WIndows 10, I can print but not scan with my HP 2210 all in one

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