After yesterday installing the latest itunes upgrade 11.1.5.5 my CD drive is no longer recognized. I do not have the file afs.sys on my computer which is supposed to cause the problem. Any ideas?

I yesterday installed the latest itunes upgrade to version 11.1.5.5. After doing so my computer no longer recognizes my cd drive Device manager states that windows cannot load the device driver, the device driver may be corrupted or missing. When I have tried to renew the driver it states the latest one is installed. I do not have the file afs.sys on my computer which is quoted as the file which causes optical drives to disappear. Any ideas

Hi, I've managed to get my CD & ipod working now but it wasn't easy. Maybe this will help you fix it.
This is what I did:
The problem: OS Windows 8.1 - was working ok with itunes (not sure which version). Upgraded to 11.1.5.5 and my old ipod stopped being recognised by itunes. As I had just bought a new ipod touch 5G I didn't pay too much attention however I soon realised that the new ipod wasn't recognised either. I uninstalled iTunes & reinstalled but that didn't fix it. I found a technote (see below) that says how to get get your ipod reconised. That worked but on a a reboot I realised that there was no CD drive appearing in windows.
It now works & this is what I did to fix it:
Went through the apple technotes on CD issues & looked a the Gear website
Looked for afs.sys file but didn't have that
The registry settings for device filters looked the same as the technotes
Device manager for CD said there were problems in the registry
I backed up the itunes folder (I was planning on a clean install & rebuilding itunes from scratch however most people want to keep their data)
I uninstalled itunes but that made no difference
I rolled back to the a system restore point that had been created not long before the upgrade to 11.1.5.5
The CD drive was now OK again
I went into Windows update and ran the updates that were available - one was for intel chipsets
I created a system restore point as a precaution
I found the registry key that is mentioned in the technotes to do with CD problems and device filters and backed it up separately as a precaution
I ran itunes (x64) 11.1.5.5
itunes asked me if I wanted to repair or uninstall - I uninstalled
I rebooted
I ran install for itunes 11.1.5.5
itunes installed ok & the CD was still there
ipods were not recognised
I followed the instructions http://support.apple.com/kb/TS1538 to update the driver
5. Verify that the Apple Mobile Device USB Driver is installed - For Windows Vista, Windows 7, and Windows 8
Update the Apple Mobile Device Driver
I now have a CD drive & iTunes recognises my ipod again - phew
Good luck

Similar Messages

While trying to use my e mail I keep getting a notice that Latentsemanticmapping plug-in is whats giving me the problem , any ideas guys how to address this problem ? many thanks

How do I get my mail back to normal after getting a message regards Latentsemanticmapping plug_in !! what is this please

Look in the /Home/Library/Mail/ folder and search in there for a Plug-ins folder. See if it's in there. If so just delete it. Otherwise you need to search your drive for the item:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.

I have been trying to download a new update and it goes thru the strokes and restarts but the update version does not show when I go to "about this computer" to see what version is on. Any ideas what is wrong?

I have been trying to download an update on my MacBook Air and it goes thru the process and restarts but the update does not load. I know it is not loading because when I go to " About this computer" the version does not show it updated. Any help would be appreciated. Thanks

trying to download an update
v10.6.8 is as far as Snow Leopard can be updated.
Which update are you trying to install ??

After I installed the latest update, MSVCR80 was not installed and itunes will not work

After I installed the latest updat to itunes, it did not install properly. I received the following messages:
Service "Apple Mobile Devise (Apple Mobile Devise) failed to start. verify that you have sufficent privileges to start system services Abort, Retry, Ignore
Itunes was not installed correctly. Please reinstall itunes. Error 7 (Windows error 126)
When I click on the itunes icon, I get the following message:
The computer can not start because MSVCR80.dll is missing from your compyter. Try reinstalling the program to fix this problem.

I've revised my advice slightly...
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall go to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above then search the computer for copies of the file QTMovieWin.dll - you should only have one copy in the relevant folder for your system.
C:\Program Files\Common Files\Apple\Apple Application Support (32-bit Windows)
C:\Program Files (x86)\Common Files\Apple\Apple Application Support (62-bit Windows)
Delete any others and not only should this fix the problem, but prevent it from recuring on subsequent updates.
tt2

When I downloaded the latest Itunes upgrade, it was unable to download and i now cannot access itunes at all. it reads erro 7 (Windows error 126) and states msvcr80.dll is missing

When I tried to download the latest itunes upgrade, the download failed. Now I can't access itunes at all. popup says "MSVCR80.dll missing" Error 7 (Windows error 126). How can I fix this??

i try'ed down loading again, but still ITunes wont load! it says 'MSVCR80.dll'. And where is my songs had purchesed?? it *****!

After I installed the latest version of ITunes I get a message saying I'm missing the SQlite3.dll file. I have even unistalled the new version and then re-installed, still same message.

After I installed the latest version of ITunes I get a message saying I'm missing the SQlite3.dll file. I have even unistalled the new version and then re-installed, still same message.

With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Restart the programme all should be well
In case that your OS is (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "SQLite3.dll"
3. Now paste it in the folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Restart the programme, it should not display that message, it should be clear.
Good Luck

Issues between mac and iPad: after resetting my mac i can't synchronize new movies downloaded in the iTunes store from my mac to the iPad. any idea what to do?

Hi, I cant synchronize moves downloaded from the store to my mac with the Ipad anymore after I had to reset the mac. It works for older movies still but not for new ones. I cant watch them on the mac but they just dont synchronize with the ipad. any idea?

What happenes when you try?
Error message?
What does it say?

All my photos are importing out of order. For example, if I have images 1,2,3, and 4.., the order they show up in is 2,1,4,3. What could cause this and any ideas how I fix it?

All my photos are importing out of order. For example, if I have images 1,2,3, and 4.., the order they show up in is 2,1,4,3. What could cause this and any ideas how I fix it?

One thing, don;t think of them as being imported in any one particular order.
The order of the images is completely fluid, you can change it anytime you want to suit your needs at that particular moment.
As Léonie showed you select the order you want to see the images in by selecting the item you want to sort on in the pull-down.
The only time fluid sort order can be a problem is when you export groups of images. If you put the images into a particular order in Aperture when you export them and view them in the Finder the order they are in may very well be different. In this case you could give names to the images that include a sequence number or index.
Then when they are viewd in the Finder they will be in them same order they were in in Aperture.
regards

Just got a new imac and my iwork software wont work. I have the serial numbers but after migrating from my old mac running OSX tiger it won't even give me that opportunity. I do not have any discs as this was downloaded. Help

Just got a new imac and my iwork software wont work. I have the serial numbers but after migrating from my old mac running OSX tiger it won't even give me that opportunity. I do not have any discs as this was downloaded. Help

Hi, hopefully you guys can help me out, I just
purchased a G5 iMac to replace my aging dell desktop,
and now i'm more or less completely os x dependant
(I've had an ibook for a few months now). Anyway, I
have a few questions:
1. Does anyone know of a (free) mail notifier tool,
that will alert me when I recieve new pop3 mail? I
used to use AIM for this in windows
The built in email program does sound an alert for new messages.
2. Anyone know of a good (free, again) IRC client?
iChat works well.
3. I noticed earlier that my screen was flickering,
it seems to have subsided for now, but is that normal
to encounter in a new display? It wasn't really bad
flicker, but I could see it.
No idea.
4. I leave my desktops on 24/7x365, will that be a
problem with this iMac? Display shuts off of course
after 30 mins
You could set the iMac to go to sleep after non use. My Macs are
always sleeping when not in use, waking them up takes seconds.
Unlike windoze, never knew if it would be locked up or not.
5. Should I get the extended warranty? I'm usually
against them, but I am expecting this computer to
last me at least 3 years (for $1300 it better!)
before I upgrade, as I got that much out of a Dell
and from what I understand, Mac's do not age nearly
as fast as Windows pc's.
It is well worth the cost. Never know what might happen. Also
it is good insurance for future upgrades. I traded in my G4 tower
purchased two years ago for 75% of what I paid for it. Apple care
transfers, giving the buyer the remainder of your warranty.
Thank you for any help,
-Evan

"General" in Settings won't open after I installed the iphone 4.0 upgrade.

"General" in Settings won't open after I installed the iphone 4.0 upgrade. Any ideas?

Have you tried to reset? Hold off button and home button together until Apple apears.

Whenever I run Firfox 4.0, my computer fan runs continuously. I have disabled all plug-ins, and I get the same result. This did not happen with Firefox 3.x, and it doesn't happen with IE 8.0. Any ideas?

Whenever I run Firfox 4.0, my computer fan runs continuously. I have disabled all Firefox plug-ins, but I get the same result. This did not happen with Firefox 3.x, and it doesn't happen with IE 8.0. Any ideas?

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from under about this mac and it is the same as the one one the bottom of the MAC any ideas ?

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?

Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
Do you have an original shipping carton the unit arrived in?
If the product was a retail 'open carton' purchase and no
back-track is possible, contact the reseller.
And if the computer had seen a major service with logic
board replaced, etc, it may have other issues with serial
number vs one they may have assigned it. Usually a
new logic board may have the SN flashed or if a unit
was determined to be a reman, a new # assigned. But
that would appear in System Profiler, if officially reman.
If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
https://getsupport.apple.com/GetproductgroupList.action
A blue text with triangle See all products and services opens an Apple ID
sign-in window, then the page changes to show your items & info about them.
If you run the serial number through online Lookup, what appears?
http://www.powerbookmedic.com/identify-mac-serial.php
Not sure if this helps, 'your product' should appear - if registered.
Good luck & happy computing!

HT4743 I just purchased an iTunes TV show and it successfully downloaded. It is now saying that I do not have the proper version of QuickTime on this version of iTunes (10.6.3). How can a show I purchased be incompatible with the latest version of iTunes?

I just purchased an iTunes TV show and it successfully downloaded. It is now saying that I do not have the proper version of QuickTime on this version of iTunes (10.6.3).
How can a show I purchased be incompatible with the latest version of iTunes?
I want a refund, but I can't even figure out how to request one through support. Super frustrated and long time Apple customer.

After a day of trying, both iTunes and my Apple TV are telling me that the episodes of Scooby Doo I purchased are incompatible due to QuickTime. I still don't understand how I purchased something from iTunes that doesn't work with iTunes.
the exact error I receive when I try to play an episode is the following:
"This movie requires QuickTime, which is not supported by this version of iTunes."
Any advice would be great!

My iphone won't download apps when connected to wifi or 3g, this includes apps previously on the phone any ideas?

My iphone won't download apps when connected to wifi or 3g, this includes apps previously on the phone any ideas?
It goes to download then stops just showing the cloud and arrow

Yes we are connected. I even tried by connecting to the computer thru iTunes. It is not working for either of us. Just says unable to download at this time. I was able to connect and restore my apps from my old iPhone buy it won't let me add new ones for do update on the old apps.

HT2292 hello i'm facing problem i downloaded iTunes version 11 32bit and after i installing the set up when i opened the iTunes a massages occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even though my interne

Hello i'm facing problem i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even though my internet is on

Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2

After yesterday installing the latest itunes upgrade 11.1.5.5 my CD drive is no longer recognized. I do not have the file afs.sys on my computer which is supposed to cause the problem. Any ideas?

Similar Messages

Maybe you are looking for