Agent Desktop Error When receive Incoming Call

Hi, I have CAD Ver 8.5.1.39 | CUCM Ver 8.5.1.10000-26 | UCCX Ver 8.5.1.10000-37 running on my network now.
there some problem occurs when I put an Agent into the Line Group with Top Down Distribution call(actualy all the Distribution call type face the same problem).
1. When the Agent Receive Incoming Call from outside(PSTN) sometimes the CAD don't Show Up and show no response but the CIPC work normaly. showed in Not Responded.jpg
2. When the Agent Receive Call and it is show up. I can't answer the call. When I press ctrl-A or i push the answer icon i got the error message show in error.jpg , sometimes when i want to make a call the same problem happens
3. When the Agent Pop Up and the caller end the Call before I can answer. The call got stuck in Agent and Agent cannot make a call. Agent must logout and login again to fix this problem, show on the stuck.jpg
4. When the problem 3 occurs and if the Agent don't fix this problem, the stack got more caller. show in stuck2.jpg
I dont know why this happen, all the call come from outside(PSTN). when I test call from internal the problem doesn't occur.
Please help me. Any help will be helpful
Thank you for your help and participation
Regards,
Yopie.

Hi,
I have an auto attendant, for example like this:
Welcome to the XYZ Company,
Press 1 for purchasing (10 Agent)
Press 2 for Consult (5 Agent)
Or press 0 for operator help (3 Agent)
When the consumer press 1, I want the call distribute to 10 Agent in the Purchasing team.
To make scenario like this I use the hunt pilot and to use hunt pilot i must have line group first.
So I need to put the 10 Agent into the Line Group.
Thanks.

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<Trace level="1" type="B" name="SXMBCONF-SXMB_GET_XMB_USE" />
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<Trace level="1" type="T">* *</Trace>
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<Trace level="1" type="Timestamp">2008-05-05T15:59:00Z CET</Trace>
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<Trace level="1" type="B" name="CL_XMS_MAIN-CALL_UC_EXECUTE" />
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<Trace level="1" type="T">Message-GUID = 4E111D481C55742CE10000000AD2202B</Trace>
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<Trace level="1" type="B" name="CL_XMS_MAIN-WRITE_MESSAGE_LOG_TO_PERSIST" />
<Trace level="1" type="B" name="CL_XMS_MAIN-WRITE_MESSAGE_TO_PERSIST" />
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</SOAP:Envelope>
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thank

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Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
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Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
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Your account is properly configured to use the specific iPhone that has the issue.
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Restore the phone as new.
If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
Thank you for using Apple Support Communities.
All the very best,
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Agent Desktop Error When receive Incoming Call

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