Ahhhgh! Coventry 02476 s-l-o-w broadband 1mbps

Yesterday I noticed my broadband was slow. It was down to 0.5 - 1.5mbps - it is normally about 16 mbps. I rang the helpline and they tested my line and said there was a network fault in the area after a fault at the exchange was  "resolved" on Saturday. That didn't make any sense to me, but I guess that somehow by resolving a fault they have affected my BB speed.
I don't think there is a problem with the physical line, they have tested that already. Also, I have the problem on both lines I use (I have a different broadband line for business). That is just as slow - also it is on a different hub/router. I have checked my profile and that is 14.5 mbps.
I rang again today and they said that I was speaking to second line support. The guy then said he would reset and reconstruct my line or something and that should return the speed. He then got me to stick a paperclip in the hole at the back of the homehub and let it restart. That was 2 hours ago and it is just as slow as ever.
Does anyone else have any problems in this area following the "resolving" of the fault on Saturday ? The guy on the phone line sounded as if he didn't know of any problems, and said everything looked fine on my line.
Paul

Hi, I have included the information below on ADSL from the hub and a speedtest I ran at around the same time. I turned my hub off this evening for about 5 minutes to check the extension lead it is plugged into. When I plugged it back it seemed about 1 Mbps faster, but fluctuates between 3 - 6.1 on the beta test. I then ran the full speedtester test and include the results below.
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:56:51
Downstream: 16.09 Mbps
Upstream: 1.152 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 8.6 dB / 6.1 dB
Line attenuation (Down/Up): 17.4 dB / 9.4 dB
Output power (Down/Up): 20.1 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 113 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 61 / 0
Error Seconds (Local/Remote): 13 / 0
I switched the hub off earlier this evening to check the extension lead.
 The hub is a BT hub 3.0.
I ran a speedtest and got the following:
Download speed achieved during test: 2.32 Mbps
FOr your connection acceptable speed is 4 Mbps - 21 Mbps
IP profile for your line is 14.53 Mbps.
Upload speed achieved - 0.61 Mbps
Upstream rate IP profile on your line is 0.83 Mbps.

Similar Messages

  • Cisco ASA 5510 Backup Interface configuration

    Hi Experts,
    I am a newbie with Cisco Firewalls, pls help.
    We have a BSNL Leased Line of 2MBPS with few Static IP's of Which 2 IP's are configured in Firewall 1 For the Outside Interface and one for publishing the DMZ server. Most of the times due to some reasons or the other the BSNL line is going down. so now I need to configure one another TATA Broadband 1MBPS Dialup Line as a Backup for the BSNL Line so as to provide a uninterupted Internet to our users.
    Pls guide me the Steps
    Thank in Advance.
    Anish N

    Hi Anish,
    Check the below mentioned link for configuration.
    http://www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00806e880b.shtml

  • IWeb make it load faster

    Hi!
    Could you please recommend me a program or give a solution how to make iWeb page load faster?
    OMG, 14 seconds to load a template with some text on it... broadband 1mbps
    I have already search half of the Internet but couldn't find any perfect answer at all.
    I converted or png images to JPG and changed the filename back to .png (using automator). The size of files was smaller but insted of transparency I got white colour space. What is strance I didn't find any option in automator to convert to gif.
    I have just tried to use some programs: PngOptimizer, PNGCrusher, OptiPNG, iWeb-optimizer, ImageOptim. Some of them doesn't work (Leo 10.5.6) others work not enough good. ImageOptim in my surprise compresed files saving up to 50% of original filesize... but 50% was only for files below 1kB, for those above 50 I get only 0,03%.
    I can't wait to try your solutions.

    I use Web Site Maestro which will optimize PNGs as well as everything else.
    http://www.tonbrand.nl/

  • Slow speeds/disconnections in Coventry area (02476...

    For past 4 days I've been getting slow speeds and disconnections.
    Phoned support got through to India (waste of time), and was told to ring back tomorrow because they had so many problems.
    Anyone else in Coventry area having probs?
    Luckily I am nearing the end of my contract so I think I will be off soon.
    cheers,
    Robin

    Yes still have disconnection problems although not as bad now.
    The last time I got disconnected the hub was showing a steady orange b.
    I have had broadband since early days so I have the filtered face plate.
    An engineer has been out to rewire the main phone socket and fit a new filtered face plate.
    He tested the line and didnt find any faults with it.
    I have had two disconnections since then.
    I called India who gave me the number of the network support team and a pin number.
    I havent rung yet because the connection is working.
    My neighbour who is with a different ISP is having similar problems so I dont know if there is a problem at the exchange.
    We are both on the Binley exchange.
    Thanks for any help you can provide.

  • Stream 8 tablet location does not work on T-mobile broadband

    On my HP Stream 8 tablet, location works fine with GPS only (GNSS on; Mobile Broadband, Wi-Fi, and Bluetooth off).
    However, if I turn on Mobile Broadband and connect to T-Mobile and turn off GNSS (or GNSS on inside where there is no GPS signal) and keep Wi-Fi and Bluetooth off, the location gives very odd results.  Last week the map showed Phoenix as my location (I am actually located in San Francisco).  This week, it gives Brentwood or Clayton, CA, both more than 30 miles away.
    HP tech support said call T-Mobile.  T-Mobile said they had occasionally seen equally odd locations.
    I went to a nearby T-Mobile store.  They had a Samsung Galaxy Tab 4 which always gave a correct location, within 100 feet using T-Mobile alone.  Manually moving the map to a different location in an attempt to confuse it and turning it on and off, it would still find the correct location.  No surprise there, my three year old Virgin Mobile LG android cell phone does just as good a job at finding locations.
    (The T-mobile store also had an iPad Mini 3 that I was able to confuse.  On T-Mobile alone and clicking on My Location in maps, it produced a grid that was blank except for a line saying that it was unable to find a location, no info or link to what to do next.  The T-Mobile store did not have a Stream 8.  The Microsoft Store has a Stream 8 but it is not connected to Mobile Broadband.)
    Does anyone else have this problem?  Is my unit defective? There  are times that a GPS signal is unavailable and a T-mobile broadband signal is available, and it seems that this unit should be able to find a location at least as well as my cell phone.
    Thanks.

    I see the same basic results, wifi=off, bluetooth=off, gnss=off, t-mobile=on. Open win8.1 map-app shows my location in LA south of the 101/110 junction. I'm in SF Bay area near San Jose about 400 miles away. Turn on wifi and map-app shows me at my real address. With t-moile only, opened win8.1 IE, went to www.bing.com/maps location also shows LA.
    My only t-mobile account is the stream8 free 200mb/month data plan, don't think they have my real address anywhere. My t-mobile "phone" number is 720 area code in the Denver area. No idea why middle of LA is the t-mobile location. Must be a "feature, not a bug".

  • HERE WE GO AGAIN - BROADBAND IN SHETLAND AT A CRAW...

    One wonders how many blasted times this has to happen before something gets done to rectify our appalling broadband service in Shetland once and for all?
    Heres my latest BT speedtest result
    FAQ
    This Test comprises of Best Effort Test: -provides background information.
    Download  Speed
    130 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 130 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    As you can see its a desultory 130kbps
    Heres my router stats:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    10 days, 9:39:21
    Downstream
    2,368 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    9.6 dB / 17.0 dB
    Line attenuation (Down/Up)
    57.0 dB / 29.0 dB
    Output power (Down/Up)
    18.0 dBm / 12.1 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    10102968 / 38
    CRC Errors (Down/Up)
    5399 / N/A
    HEC Errors (Down/Up)
    N/A / 25
    Error Seconds (Local)
    2836

    Further BT speedtest result:
    FAQ
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    651 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 651 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps

  • Final attempt at a solution ... broadband drop out

    Perhaps someone can help before - now being contract free - I leave BT.
    For the last 9 months or so, we find ourselves unable to use our broadband connection without rebooting the hub.  We have replaced the ADSL filter countless times, have used the test socket, have had the line checked, have left the thing unrest for 10 days (going without internet), had the noise adjusted up and down, I have used each and every wireless channel.  When things go wrong, no lights on the homehub (incidentally, HH2, but I have also used a HH1 without luck) change and all looks normal but we find ourselves unable to connect.  The connection mostly seems to go in the evening, but it's also been hopeless this afternoon (for example), most recent afternoons and also on Sunday mornings.  In effect, there is no pattern...  To get going again, all we have to do is reset, but that's not exactly convenient.
    I asked about 9 months ago for a change to HH3 in case that helped.  I don't think it will.  I am currently using a linksys modem and router to see what happens - guess what? same problem!  Interestingly, when it goes down, the modem lights again suggest there is nothing wrong with the connection.
    BT have now worked out my contract is up and are telling me to recontract and negotiate to receive a HH3 - yes, I have to negotiate to get one despite always and for ever being with BT. If the problem persists, they will see what they can do.
    Of course, I have no intention of getting stuck with a new contract for a piece of equipment that won't solve the problem.  But I am also rather reticent to leave BT - not least because to have any confidence of not suffering problems in future, I think I need to move away from using the same phone line which means going cable...
    Does anyone have any ideas?  I attach my latest status report from my linksys modem...
    Thanks!
    GBH1000

    Hi.  Thanks for coming back.
    I haven't solved anything - including previous error probs - but life was very hectic and while I allowed the contract to tick down, I reset the hub twice a day and coped.  I've only been waging a final battle because it feels like a big risk switching providers if this can be fixed...
    Here are the latest stats.  As you can see I have reinstalled the BT HH2 because my wife uses the BB talk facility some evenings (including tonight) and it's easier to use the hub.
    Anyway - here you go.  These numbers mean nothing to me.  Interestingly, I have NEVER been asked about them by anyone at BT either!

  • BT can actually fix broadband faults! (no I'm not ...

    Just had to post this for anyone to read who have encountered problems with BT Broadband. Its been put onto an old thread but incase your new or never saw it here it is.
    Anyone else seen the flying pigs all covered in snow?
    It's finally happened, after 14 months, hours upon hours spent on the phone to Broadband No Support India Division, emails back and for with moderators and BT, 4 engineer visits and 3 emails to the chairmans office my broadbands been fixed. Yes thats right its not a mistype my broadband has actually been fixed.
    I did try the noise line test as recomended by another forum member but I had no noise on the line.
    After my last attempt to email the chairmans office (that and the short but blunt voicemail message I left too) I had a call from a new person who works in the chairmans office. This lady couldn't have been more helpful. She'd actually looked into my account and problems dating back to the day I joined BT Broadband back in January 2009 and was shocked to see some of the crazy and down right ridiculous things I'd been told and had to put up with. I was even more shocked when she knew exactly what an external NTE was. She listed to what I had to say and the long long list of what I'd tried over the 14 months and how even with 2 replacement hubs sent out nothing changed. She decided that from what I'd described it was a faulty hub issue. I have to admit when I was told this I was a bit apprehensive and wasn't expecting anything new to actually happen. Wrong!
    Instead of just winging me out a new bog standard Type A Hub 2.0 she sent me out a new Hub 2.0 Type B. She explained how it was made by a different manufacturer and how it had a different chipset in it and that there had been customers who had found it solved there problems. I was dubious but I agreed to having one to try. 2 days later it arrived. Looks exactly the same as the 3 other hub 2.0 I have had in the past. I set it all up, switched it on and hey presto it burst into life. When it did burst into life there was no annoying loud clicking noise like with the Type A hubs. I logged into the Hub Manager and it appears to be more user friendly and pretty quick. For some unknown reason all previous Hubs upon connection would start with an Actual Data Transfer Speed of 100 odd mbps then almost immediately this would decrease down to 54 mpbs. Right away its showing as being 130mbps.
    Tried logging back into Hub Manager later on and I was astonished to see that the Actual Data Transfer Speed was still showing as being 130mbps. Then I looked at the connection speed of all joined PCs, Laptop and Netbook to find they were all at 100mbps. This is something which had never been achieved before. Now I started thinking is this actually going to work? Yes, it did. Using the internet now is quicker than its ever been. My download speed has increased from approx 6mb up to a now steady 7mb and the upload speed is slightly quicker too. The lovely lady from the chairmans office rang back a few times to see how things were going and apologised everytime for the way my broadband problems and the support lines have been of no help/use. I told her under no way was I ever ringing India again and she said hopefully next year it'll all be back in the UK. (Fingers crossed folks)
    Its now been 13days, 2 hours, 17 minutes & 51 seconds since switching to the Hub 2.0 Type B and I've had no flashing orange lights, no disconnections and none of those annoying 'Theres a problem with your broadband messages' appearing on my monitor. This is unheard of. If I'm lucky may go for a week without frequent disconnects (it did happen in summer 2009) but certainly no longer than that. 
    Its both great and disgusting at the same time. Yes its great that I now have the broadband service I've been paying for but disgusting that its taken 14 months to get it. That and the fact that despite all the bull excuses and comments on how its the phone line inside and its the electrical interference and that its a fault with all my PCs, laptops and netbooks etc that it is in fact down to that bloomin Hub!
    Compensation is being looked into and should be forthcoming. I do not want to curse it but if these great speeds/transfer rates remain and I continue to be able to use my Broadband without that blasted constant clicking noise, flashing orange broadband light and frequent disconnections (deep breath) I may stay with BT.
    Thanks to everyone whos suggested or commented on things to try.
    No disrespect to the Mods on here but I did contact yourselves numerous times on the old BT Forums and got nowhere. The usual thing was to be told a line test had been done, no faults found now ring BT Broadband helpline. In my case no it wasn't a line fault it was rubbish BT Hubs 2.0 type A fault!
    All I can recommend for anyone whos sick to the back teeth ringing India and getting nowhere with there broadband problems try using Google and searching for BT Chairmans email address and fire an email to them with details of your problems/experiences. 
     Good Luck 

    nice 1,   i got my bb fixed today 2, after weeks of phone calls to india and 7 engieer visits and a letter to the chairman my bb its back up to 3.5 mbps,  the only strange thing is my bb light gos orange every 2 hours im hoping this is just like the 10 days restart and not still a falut im just glad my dsl connetion rate is back up was at 1000 but now 4689 pls look at my home hub stats tell we what u see pls x oh im using the home hub 2.0 type A
    Line state
    Connected
    Connection time
    0 days, 0:11:54
    Downstream
    4,768 Kbps
    Upstream
    448 Kbps
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    5.8 dB / 20.0 dB
    Line attenuation (Down/Up)
    53.0 dB / 31.5 dB
    Output power (Down/Up)
    19.3 dBm / 12.8 dBm
    Loss of Framing (Local)
    68
    Loss of Signal (Local)
    8
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    480 / 2147480000
    HEC Errors (Down/Up)
    nil / 7
    Error Seconds (Local)
    5

  • Merging Broadband account - at the absolute end of...

    Please help me speak to someone who can DO something. I'll try to keep this long & complicated story brief and hopefully as accurate as I can.
    Last month I got notification (first ever in 7 years) that I was using up my Broadband allowance. I also got a notification I had moved to BT Total Broadband. Following a 2nd notification, this time of OVERUSE of BB I became concerned and followed the advice in one of the emails to set up an account to use BB Monitor.
    Unfortunately the BB Monitor did not show on my account. So on 9th Aug, after advisor 'chat' I was called back by a very helpful lady who advised I had two accounts - broadband being under old BT Yahoo. The solution would be to merge my old Yahoo account (which apparently has no account number) with my phone account (which has). Not only that but the lady kindly offered to reduce my monthly Broadband bill AND give me six months initial free broadband once the accounts had been merged. This would all be done within 48 hours and I would be contacted by the 'Offline?' team - WOW what a deal I was very pleased.
    However other than an automated message to say I had set up paper free billing I heard nothing. So on the 15th I spoke to another advisor who confirmed that the above conversation had taken place. Got cut off after 7/8 minute wait for him to transfer me to another dept (Offline?).
    Tried the chat again. Transferred. Had to leave as I had been on phone and chat 45 Mins as I expalined I would have to.  Asked for a call back.
    Nothing.
    Tried chat again on my return and went through it all again. From the transcript:
    Oindiria Mitra 'I will raise your case now and it will be done on a priority basis within the next 24 hours for you.'
    Nothing happened within 24 hours.
    16th - I called again and used the callback facility. I was phoned almost immediately back by I** J***** who could see there were problems, but said he would OWN THE PROBLEM, gave me his name for assurance, and that if I left it until Monday hopefully the problem would resolve (fault on line or something was stopping the merge) but he would call me back at 10.00 AM on Monday and action it himself.
    No call back received at the agreed time.
    20th - Called again 11.25 am. Many apologies given and I was assured that Chester would get this actioned WITHIN 5 WORKING DAYS.
    The final straw - I explained this was totally unacceptable and he said it would be escalated and he would explain I needed a call back ASAP.
    As of now I wait and feel totally at the mercy of of BT's customer service team. I don't know where I stand with regards to BB usage or when this changes are going to be made. No one seems to actually do anything.
    Solved!
    Go to Solution.

    Now then. Everything went pretty well with Donna as my contact who called me when she said she would and got things done. I was however expecting a final call from her but it never came.
    As I had a couple of further queries I emailed her on the address I understood would get to her but I was called (admittedly quickly) by someone who certainly did not appear to be part of the UK based team and who immediately wanted to transfer me to Yahoo or someone and could not seem to understand that Donna was my contact. I felt I was getting a run-around again and said as much.
    Do I need to contact the team again or is this thread monitored by my contact at the UK team? The problem now is an intermittently very noisy phone line with the internet connection often dropping when the phone is used at these times. Changed filter to no avail and some days the problem goes away. Have had this problem before over the years with BT but it seems far worse since my account was merged. I don't know if it's a coincidence or what - hence my need to talk to someone about it.

  • Can I use my Samsung A740 Cell as a Broadband Modem on my Powerbook?

    K...I'm not sure if I'm posting this in the right area. Anyway, here it goes. I've got a 12" G4 Powerbook (unhappily 14 days before they released the new one with the built in iSight) and I've been toying with my Samsung A740 Cell Phone and a Data Cable...Well, i can download and upload everyting using BitPim and it seems to work pretty good. I got to thinking...since this only has WiFi and doesn't have a card slot for a broadband wireless card, I thought I'd try using the cell phone. The system seems to 'see' the phone...it adds Samsung CDMA to the Locations preferance and the phone screens say that it's synced to PC and shows the little icons. Well, that's as far as I can get...I can't find anything on neither the Samsung site, Time Warner, or the Sprint site on what I need to do. I have no idea what settings I need to change on the phone or what to set on the Powerbook. I think I'll have to call Sprint and try to figure something out. I thought it would be great to be able to quickly access email or the internet on the Powerbook while away from WiFi. Anyway, any tips or info would be great.
    Thanks much...

    Yes. I've got data services. No one from Sprint will tell me a single thing. Samsung actually replied to me telling me that it's not possible and that I shouldn't even be able to read anything form the phone. Hmmm...As usual, it will take some hacking to get it working, because I've downloaded BitPim and I'm able to retrieve everything from the phone. That's when the PowerBook automatically sets up the Samsung under the Locations settings as "Samsung CDMA". It says that it's set up but not connected. Oh well, I've got the JiWire widget WiFi finder and I seem to be able to find hot spots all over. Just thought I'd give this a try.

  • Mobile Broadband with Gobi 2000 outside the US

    Hi all,
    Just got my X201 with a Gobi 2000 card inside. Since I live outside the US I was never really sure how it would work outside the AT&T and Verizon networks. Even after I received the Thinkpad it was not very easy to find information about how to set it up, so I thought I would post it here - I am sure someone is looking for it...
    This is what I got: X201, Windows 7 Professional 64-bit.
    First of all you are wondering where to put the SIM card. Take the Thinkpad battery out, and you will find the slot of the SIM. The cut off corner on the SIM should stick into the slot.
    Next, you can use the Lenovo "Access Connections" software to make the connectivity, also outside the US. This is the same software as you use to to manage your Wifi - the one that shows Wifi signal strength in the Windows task bar.
    (Note it should also be possible to use the Microsoft Dialup software, the the APN needs to be entered directly into the modem using "+cgdcont=1" - google that if you want to try.)
    Back to Access Connections.
    For someone new to Thinkpad, you may start with the Lenovo ThinkVantage Toolbox. That is the blue button on the keyboard, and the blue toolbox icon in the task bar. After you have done all your Lenovo and Microsoft updates here, you will notice an exclamation mark under "Security & Networking", "3G Mobile Broadband". It will essentially tell you: "A Wireless Wide Area Network (WWAN) card is installed in your system. Please run Lenovo Broadband Connect to activate your card."
       This is somewhat confusing, particularly in the GSM world. What is it will do is not activating your Gobi 2000 card, but activate a subscription with a carrier in the US. Either an AT&T subscription, with an AT&T SIM and GSM/HSDPA, or a Verizon subscription with EVDO (which does not use a SIM). If you have put your European SIM in the Thinkpad this will lead you nowhere. 
       Just click "Ignore Issues" to get rid of the exclamation card.
    Go back to Access Connections - just click on the Wifi signal in the task bar.
    For the record, I am running version 5.61 of Access Connections. There is also 5.62 available for download, but it only seems to be adding Sprint settings, which we do not need outside the US.
    Now, in Access Connections click on the "Location Profiles" tab, and up to the right do "Switch to: Advanced".  
    Now "Create...", so you can enter settings for your mobile network.
    Give it a name, and as type of network choose Mobile Broadband.
    Choose the Gobi 2000 hardware, and click next.
    Next screen you will change the technology used from EVDO to HSDPA/GPRS, and finally get some life in the hardware.
    Under Select WAN Settings you may choose to go Automatic, or Custom. I believe the Automatic covers about 30 non US networks, mainly European, but if your network is not covered, go Custom, and click Edit Settings.
    Now you an choose settings from one of the 30 or so networks in the drop-down list, or just enter them by hand.
    For the record, you just need the APN, the Username and the Password. There are the same settings you typically enter into your phone for GPRS connectivity, and they are probably available on your providers website. You will probably want to change your Authentication Option from PAP to NONE, depending on what your provider's instruction says.
    For the record, for MTN Cyprus these are "internet", "wap" and "wap". 
    Click Next, and although the next page looks messy there is not really anything to change - just click Finish.
    OK, we are done. Now you can test your connection, either by choosing that as a Location and clicking Connect, or by using the Mobile Broadband radio button and the Connect button.
    You should now be able to use Access Connections as a single point to switch between Wifi and HSPA, and have no annoying exclamation marks from the Lenovo ThinkVantage - also outside the US.

    pergranath wrote:
    For the record, you just need the APN, the Username and the Password.
    Perhaps that is all you needed, but there are definitely 3G ISPs in the world that will need somewhat more than that.
    There are also 3G ISPs that check the IMEI of devices and will only connect devices thay have sold.
    3G services globally are only semi-standadised, at best, in terms of what is needed to establish a connection and it it is quite important to pay close attention to all the information provided by the particular ISP that a connection is attempting to be established with.
    Cheers,
    Bill
    I don't work for Lenovo

  • Can't view current billing month broadband data us...

    Hi there,
    I guess I must be missing something but I can't seem to access information about my current data usage levels for broadband in the MyBT site anymore?  I used to be able to check how much data I've used by going to the 'Usage & Analysis' section - I'd be shown a green bar representing how many Gb of data I've used so far in the given billing period.  However, on navigating to that part of the site I'm now shown a screen stating 'There was no chargeable usage in that period' for my previous billing month, but I am not able to select the dates for this billing month.
    When it was working I found this feature very useful as I've been burned in the past by going over my limit and have recently changed my tariff to provide me with an increased allowance; I don't want to go over this level (40Gb/month) and so being able to check how much I've used is really helpful.  When I went over my limit BT said that there are easy ways to check my usage - it seems this is no longer the case?
    Can anyone provide instructions on how to access this information?
    Thanks,
    Dan
    Solved!
    Go to Solution.

    Log into MyBT and click on the "My services" horizontal tab (below the "Welcome to My BT" banner). Click on the "Broadband" vertical tab on the far left. In the "Manage your broadband services" section click on "View your broadband usage". It displays only the current month.
    Peter

  • Cannot send emails in Mac Mail using third party SMTP via BT Infinity Broadband

    EUREKA!!
    I have a Mac Book Pro and recently had my home broadband upgraded to BT Infinity. Prior to this upgrade sending emails via my Mac mail was working perfectly. Since the new installation I could no send any external emails using the Hotmail.co.uk or 123-Reg.co.uk smtp outgoing servers. Googlemail.com was ok.? very strange.
    So when I connected the same macbook to other wireless connections it would work perfectly.???
    So after many hours wasted messing around, I managed to get the right person at the right time via BT helpline in the UK not India. (India helpine just say "we are not trained in Apple".
    So the very polite man from UK Helpline provided me with the solution.
    GO TO > Apple Icon top left > System Preferences > Network > Wireless >
    Select your wireless connection > Click Advanced lower right on popup
    Select DNS tab
    Click on the + under DNS left pane and type the following :- 208.67.222.222
    Click Apply
    BINGO!!!!
    I hope this helps someone, as I know how painful these types of issues can be.
    Cheers

    Hi Haggie
    Had a similar experience but couldn't work out why macbook was working and imac not. I hate verification with bt. Anyway, tried your method and as you say eureka! Did have imac plugged in before and put it on wifi to try your fix  I will try plugging broadband back in to see if that works and will post back but at the moment just enjoying the moment!
    Just to say a big thank you for not only sorting the problem out but equally importantly posting the answer! Too many people sort out their problems without letting other people know how!
    Many thanks

  • Mobile Broadband does not work on HP mini 110

    This is the my device:
    $ lsusb | grep Gobi
    Bus 001 Device 077: ID 03f0:1f1d Hewlett-Packard un2400 Gobi Wireless Modem
    sometimes another result:
    $ lsusb | grep Gobi
    Bus 001 Device 020: ID 03f0:201d Hewlett-Packard un2400 Gobi Wireless Modem (QDL mode)
    I have installed in my netbook with these steps:
    1. Install network manager: networkmanager, network-manager-applet. Then systemctl enable, start NetworkManager.service
    Run "sudo NetworkManager".
    2. Install BCM4312 and Hp un2400 gobi firmwares: b43-fwcutter. And  b43-firmware, gobi-loader, gobi-firmware from AUR
    Here is my /lib/udev/rules.d/60-gobi.rules, i have added the red line:
    # udev rules for firmware loading on qualcomm gobi devices
    ACTION=="add", SUBSYSTEM=="tty" KERNEL=="ttyUSB*" GOTO="gobi_rules"
    GOTO="gobi_rules_end"
    LABEL="gobi_rules"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9211", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="201d", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="1f1d", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="04da", ATTRS{idProduct}=="250c", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="413c", ATTRS{idProduct}=="8171", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="1410", ATTRS{idProduct}=="a008", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="0b05", ATTRS{idProduct}=="1774", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="19d2", ATTRS{idProduct}=="fff2", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="1557", ATTRS{idProduct}=="0a80", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9008", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9201", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9221", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9231", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="1f45", ATTRS{idProduct}=="0001", RUN+="gobi_loader $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="16d8", ATTRS{idProduct}=="8001", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="1199", ATTRS{idProduct}=="9000", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="03f0", ATTRS{idProduct}=="241d", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9204", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9214", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9224", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9234", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9244", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9264", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="05c6", ATTRS{idProduct}=="9274", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    ATTRS{idVendor}=="413c", ATTRS{idProduct}=="8185", RUN+="gobi_loader -2000 $env{DEVNAME} /usr/lib/firmware/gobi"
    LABEL="gobi_rules_end"
    3. Install wireless: wpa_supplicant, wireless_tools, gnome-keyring.
    Then systemctl enable and start wpa_supplicant.service
    4. Install modem manager: usbutils, usb_modeswitch, modemmanager, mobile-broadband-provider-info
    Then systemctl enable and start ModemManager
    After reboot, i get this log keep being repeat forever:
    $ dmesg | grep ttyUSB
    [    8.783499] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   13.924825] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.925166] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.925490] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.925813] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   13.926887] qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    [   15.560838] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   15.562758] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB1
    [   17.869672] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.869883] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.870123] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.870366] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.872845] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.873762] qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    [   17.874305] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.874560] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.874813] qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   17.875605] qcserial ttyUSB1: Qualcomm USB modem converter now disconnected from ttyUSB1
    [   18.845277] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   22.616332] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.616698] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.617055] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.617385] qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    [   22.618447] qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    [   23.560845] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB0
    [   23.562771] usb 1-6: Qualcomm USB modem converter now attached to ttyUSB1
    Am i missing any configuration or installation?
    Last edited by princenguyen (2014-06-19 06:30:17)

    Hello,
    Did you find a solution because I am having the same issue with my Sony Vaio SA. It has a Gobi 2000 and works perfectly on Ubuntu 14.04 and all other distributions I have tried so i know the hardware is fine.
    I dont get the message repeating although I can get it like that by using the firmware from the AUR. If I use the firmware I got from my previous Windows installation then the error only occurs when turning the device on. This is so annoying
    I get the following:
    NetworkManager[1787]: <info> (wwp0s26u1u4): DHCPv4 state changed nbi -> preinit
    Jul 08 23:40:11 Raspberry dhcpcd[5345]: wwp0s26u1u4: soliciting an IPv6 router
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: wwp0s26u1u4: soliciting a DHCP lease
    Jul 08 23:40:12 Raspberry kernel: qmi_wwan 1-1.4:1.0: nonzero urb status received: -71
    Jul 08 23:40:12 Raspberry kernel: qmi_wwan 1-1.4:1.0: wdm_int_callback - 0 bytes
    Jul 08 23:40:12 Raspberry kernel: usb 1-1.4: USB disconnect, device number 9
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry dhcpcd[3049]: if_managelink: No such device or address
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: wwp0s26u1u4: dhcp if_readrawpacket: Network is down
    Jul 08 23:40:12 Raspberry kernel: qmi_wwan 1-1.4:1.0 wwp0s26u1u4: unregister 'qmi_wwan' usb-0000:00:1a.0-1.4, WWAN/QMI device
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (net/wwp0s26u1u4): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: if_managelink: No such device or address
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: usb_wwan_indat_callback: resubmit read urb failed. (-19)
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (usbmisc/cdc-wdm1): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (tty/ttyUSB1): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (tty/ttyUSB2): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: <info> (tty/ttyUSB0): released by modem /sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.4
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'wds' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'wds' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'pds' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'pds' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'wms' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'wms' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'nas' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'nas' client with ID '1'
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Releasing 'dms' client with flags 'release-cid'...
    Jul 08 23:40:12 Raspberry ModemManager[1785]: [/dev/cdc-wdm1] Unregistered 'dms' client with ID '1'
    Jul 08 23:40:12 Raspberry NetworkManager[1787]: <info> (cdc-wdm1): device state change: ip-config -> unmanaged (reason 'removed') [70 10 36]
    Jul 08 23:40:12 Raspberry NetworkManager[1787]: <info> (cdc-wdm1): deactivating device (reason 'removed') [36]
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: received signal TERM from PID 1787, stopping
    Jul 08 23:40:12 Raspberry dhcpcd[5345]: wwp0s26u1u4: removing interface
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
    Jul 08 23:40:12 Raspberry kernel: qcserial 1-1.4:1.1: device disconnected
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB1: Qualcomm USB modem converter now disconnected from ttyUSB1
    Jul 08 23:40:12 Raspberry kernel: qcserial 1-1.4:1.2: device disconnected
    Jul 08 23:40:12 Raspberry kernel: qcserial ttyUSB2: Qualcomm USB modem converter now disconnected from ttyUSB2
    Jul 08 23:40:12 Raspberry kernel: qcserial 1-1.4:1.3: device disconnected
    Jul 08 23:40:13 Raspberry dhcpcd[5345]: exited

  • No broadband for days after suddenly cutting out l...

    Hi all,
    I'm hoping you can help me with a very frustrating issue I am facing. On Friday 13th Jan, at 1pm and without warning, my BT broadband connection died and has not yet come back (so 4 days and counting).
    I am an IT technician by trade and normally I am able to resolve any issues with these things myself. However, this time I exhausted all options (filters, lines, different router etc) and had to call BT's (not very good) offshore call centre, who use their wonderful training to read through a script asking me if the power is on
    Anyway, long story short, my Fault was logged but nothing done. So I called back on Saturday, same script (even though I've been through it already...) and at the end of the call he says he'll escalate and next level support will call me on Sunday morning - apparently he had booked me in for a callback between 9 - 11am. And you can guess what happened - nothing, no phone call, nada.
    So again I have to call the wonderful offshore call centre and go through the bl**dy script AGAIN. I've done it I tell him, but "Sorry Sir I must check these few things" **bleep** it. I'm losing my rag here and i am a very calm person by nature.
    They have no idea what's wrong with my broadband. I tell them it was working on Friday 1pm then it suddenly cut out. Days later it's still not back, so there is a problem and I know it's not in my house.
    My friends down the street have broadband with Zen and Plusnet and their connection is fine. So all otehr ISPs are working OK in our area.
    My neighbour is with BT Broadband, like me, and his connection is also dead!
    So the problem is not in my house! Even then they're sending an engineer down ...I expect he won't turn up though, but even if he does I can't imagine what he'll do in my house, because I'm fairly certain the problem is not there.
    No communication to tell us what's wrong, or that BT are aware of the problem and working on it and will have my broadband back on x date etc.  No record of it on BT's Service Status page or on 0800 169 0199. I can't believe how poor their service is. When I moved to BT I thought I was paying more for a better service, for a one-stop-shop that wouldn't let me down. I wish I'd done my research properly!
    What can I do to get my broadband back?
    Can I cancel my contract mid-term and move to another ISP which is working in my area?
    Please help, I'm so **bleep** stressed over this as it's preventing my wife and I from being able to work at home.
    Just for information, I'm in post code area TW19.

    welcome to the forum
    this is a customer help customer forum and the only people who can help you are the forum mods who are the only BT employees.
    as you have checked for outage at your exchange  some just in case different  http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    if still nothing then contact the mods and see if they can help you  http://bt.custhelp.com/app/contact_email/c/4951
    it can take up to 3 days for mods to contact you
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Maybe you are looking for


HashFlare