AIO REMOTE app on IOS

I use the AiO Remote app on IOS to scan legal size documents. I think my problem is with the latest update of this app as I never had this issue in the past. I scan the multi-page LEGAL size doc with no issues. I see the doc pages in legal size format in the app. Once I click on SAVE, all of a sudden the app shrinks the legal size to fit letter size. I can't find how to disable this. Thanks in advance for any help.

Hey @iDADx7,
Welcome to the HP Support Forum.
I understand you're encountering a document formatting issue when using the HP All-in-One Printer Remote app with your HP Officejet 6600 e-All-in-One Printer. I would like to help.
What version of iOS are you working with? Try uninstalling the app and then clicking here to reinstall. Does the issue persist?
Please let me know the result of your troubleshooting by responding to this post. Thank you for posting in the HP Support Forum and have a great day!
Regards,
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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HP LaserJet Pro M177fw and AIO Remote App

Will HP AIO App remote supports HP LaserJet Pro M177fw Multifunction Printer later.
Or is there any other way to control the printer to scan without going back to my computer?

@Ashley8
With regards to the no support of the AiO remote app and the m177, this is only on the iOS and android app.
You will need to use your desktop/computer as your go to scan for the m177.
Sorry
I am an HP employee.
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HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
I work on behalf of HP
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Hp aio remote app on iPhone won't scan to my hp photosmart 7515

hp aio remote app "there was a problem during scanning. check scanner and try again" when using hp photosmart 7515 however this is a new issue the app scanning worked before. Also I can no longer print or scan unless at home and connected to my network

Hello @mbranch37,
Welcome to the HP forums.
I understand that you are having a problem with the AIO app, as well as what sounds like a web services issue.
I would like to help.
Before working with the app, I would like to make sure the printer is fine.
On the front panel of your printer touch the Web Services icon. (also known as the ePrint button)
If you get a server connection error, I would set a manual DNS.
The following post by happytohelp01, has instructions for setting the manual DNS.
If for some reason the printers email or ePrint address has changed, you will have to set it up again.
If the email is the same and you do not get any error messages, try cycling your network.
Turn off the printer and other network devices.
Unplug the power to your router for at least a minute.
Plug the power cord back into the router.
Turn on all your network devices.
Wait until the blue wireless light on your printer stops blinking.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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AIO Remote app cant find HP 7150 aio printer on my wifi network, on Windows Phone 8

HI,
Yesterday I install You App AIO Remote on Windows Phone 8. I have connected to wifi HP 7150 aio printer, but phone cant find this printer... I have Lumia 1520 and Lumia 920 smartphones both is connect to this same wifi network like printer, but You app on both Lumias cant find printer, again but no problem is to connect to printer WEB interface from this both Lumias, so wifi network is correct configured.
I have two tablet more in this same wifi network, both with windows 8.1 x64 systems, on this, You Windows 8 modern App AIO Remote find this same printer without problem...
So what is wrong ? printer config ? eprint is on, ipp is on, bonjur is on, ip is static.
Please help Me becease I wait for this app and now i cant use them
Thanx
Peter

Hi Peter,
Welcome to the HP Support Forums. I understand that you are trying to use the new HP AiO Remote app for Windows phones to print to your Photosmart 7150 printer.
The Photosmart 7150 printer only supports USB connectivity, I have include the Photosmart 7150 Printer Specifications for reference. To be able to use the HP AiO Remote app the printer needs to be connected to a wireless network.
If you accidentally typed the incorrect printer model, please let me know which make/model/product number of HP printer that you have. How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

AIO Remote APP

I downloaded the AIO remote app onto my Iphone but when I open the app it cannot find my printer Photosmart Premium C310. Both items are on the same wifi. I do not have the printer set up as wireless. Can you tell me how to go about getting the app to recognize/find the printer? Thanks

Hi rraetz,
That particular model supports a protocol called AirPrint. Here is a link to another forum post with some helpful information about AirPrint.
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/AirPrint-how-to-use-...
Thanks,
Oscar
Although I am an HP employee, I am speaking for myself and not for HP.

AiO Remote app on iPad/iPhone does not find M1217nfw

Hi,
I have a M1217nfw setup on my WiFi network. I can use Airprint from my iPad or iPhone to print on it - works fine. However I want to use the AiO Remote app on my iPad or iPhone to scan documents from this printer to my iPad/iPhone.
The problem is that when I try to use the app it tells me that it cannot find any printer! I upgraded the firmware on the printer - still no go.
I even tried to connect it using the HP Wireless Direct options - still no go.
Treid to connect using the printer's IP address - still no go.
According to the document http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03843137&sp4ts.oid=2... - the M1217nfw is supported by the AiO Remote app.
Any help or clues would be greatly appreciated!
thanks,
vijar

Hi @vijar,
Welcome to the HP Support Forums. I see that you would like to learn more about HP’s All-in-One Printer Remote app.
I have included the HP All-in-One Printer Remote Mobile App FAQs document. It has a section dedicated to the printers that support this app and the Laserjet 1217nfw printer is not supported by the app. I have notified the appropriate department regarding the document.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Eos remote app for iOS

The idea was great, however the development seems to be stopped on this.
It hasn't been updated since Dec of last year.
Will there be a new version of EOS Remote app for iOS?
Features I'd like to see from the upgrade (if there's any)
1) Full size image transfer
2) Video file transfer
3) Indicate if a file is already downloaded to the phone or not.
Thanks,

Hi rmpark!
Thanks for posting.
The EOS Remote App currently works with up to iOS version 7. I am not sure if or when the next version of the app will be released, or what features will be added to it, but I have forwarded your suggestions along. This feedback is very important to Canon. Please continue to check in the app store from time to time for any updated versions that may be released.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

AIO Remote app cant find HP 3050 printer on my network

Well thats my problem, I tried Fing and it sees the printer, tried ePrint free and it prints like a charm, but AIO does not even see my printer on my network (and yes my printer is in the same network as my mobile device is) I can print from my PC (windows 7) and my MAC (leopard) but I cant print from my iphone 4 using your app. I did the direct connect and it works but I need the network connect instead.
Am I missing something here?
THX for supporting me.

Hi MrCrysis,
Your question has been answered on http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/AIO-Remote-wont-reco...
Regards
I worked on behalf of HP

Remote app in iOS 7 doesn't bring keyboard when entering text.

I tried to use the remote app with my new iPad air with iOS 7 with and when I tried to make a search for a movie it won't bring the keyboard as before when entering text. The funny thing is that I have an old iPod 4th gen with iOS 6, and that one still brings the keyboard every time text needs to be entered, even still has the option to hide and bring out the keyboard. Is this feature gone forever in iOS 7? Or is missing and will be added later?

This is now fixed. The remote has two modes. It starts with an interface similar to iTunes to play music or videos from your library, on the top right side it has a keyboard (mine appeared greyed out and I was unable to activate it, but now works), and an axis which brings the other remote everyone is familiar with to select the icons on the tv screen. The other remote now has a small keyboard icon on the top right which didn't used to have before. I don't know what I did to activate it, however, it won't bring the keyboard automatically like before. Another way to bring the keyboard, if yours still stuck, is to highlight any of the letters in the menu, and swipe from right to left, the highlight will cursor will hide, swipe again and that brings up the keyboard. How? Why? Still a mystery to me, but I happy I can use remote again.

Problems with Remote App on iOS 4?

I have a new iPhone 4 and tried to use the Remote App in Connection with Apple TV. While I'am able to pair the remote app with Apple TV, I cannot use it properly. It works for a while, then it get's disconnected with a message that maybe a Firewall might be activated in the Router.
I have no problems with Remote App connected to my iTunes Library. I also tried it with a iPod Touch which is still on iOS 3.1.3, no problems to connect to the Apple TV from there as well.
Are there any known problems with iOS 4 and Apple TV?

Chenks wrote:
maybe for you, but isn't for me.
i have the remote app on my iphone4 and it's connected to 2 appletv's.
i don't experience any dropping of connection etc.
May I ask what wifi hardware you use? It might be an wifi issue, but one which is only related with the "Bonjour" protocol which seems to be used for the Remote App. I found this thread which is older (iOS 3) but describing exactly the same problems:
http://discussions.apple.com/thread.jspa?threadID=2048555&start=0&tstart=0
bear in mind that the iphone4 is now "n" wifi compatible (2.4Ghz), so could it be that the "n" part of your network is poor and thus why you only see the problem on the iphone4 ?
At least it is not poor when using it from other devices or moving a lot of data in other Apps. It is all Apple Hardware (nothing older than 2 years), and maybe that's the problem. I never had network hardware which made so much trouble, as Apples Airport series. I wouldn't wonder if it is an incompatibility between a new wifi chip in the iPhone 4 and a older Revision of an Airport device. But I don't know how to check - is there a system.log on the iPhone which I can access somehow?

HT1947 Remote app under iOS 7 does not rotate to landscape mode

I am using the remote app to control iTunes on my computer. I have an iPad 2 with iOS 7.0.2. The remote app only displays in portrait mode. If I rotate the iPad the app stays in portrait mode. Anyone know how to fix this.

Thanks so very much. That was exactly what I needed to know. May God Bless you for your helping heart.

Keyboard issue using Danish keyboard on Remote app for iOS.

Hi there.
I have noticed a quite annoying issue with the Remote Desktop for iOS when using foreign keyboards along with the Remote Desktop app.
The PC I'm remoting to from my iPad Air is a Windows 7 machine with an English Windows.
I have a danish keyboard layout installed, and have removed the English keyboard.
But.. Here comes the strange issue.
If I connect via Remote Desktop before I log into my PC (from my PC), the special characters like :;/*^%}{ ect. works just fine on my iPad.
If I then log on to my PC from the PC, the keyboard on the PC has been changed to english, even though there's no english keybord layout installed on my PC.
The special characters like the danish æøå has been changed out with ; and other wrong characters.
I then have to press CTRL+SHIFT on my PC to change it back to the danish layout.
But... If I do so on my PC and afterwards connect via the Remote Desktop app on my iPad Air, the keyboard is messed up on my iPad.
All the special characters like /:;)(^#%{ is placed wrong and give me a wrong character.
And that happens even if I change the keyboard on my iPad to English.
I really hope you will be able to fix this in a future update enabling full support for foreign keyboards between iOS7 and Windows 7.
Thanks in advance.
- Bjørn, Denmark

Hi,
Why are the characters mixed up in the session?
This issue can occur if the keyboard language has been switched on the remote PC while running a remote desktop session. In the case you would like to switch to a different keyboard language
follow these instructions.
Note: The remote PC selects the system language of the device running the remote desktop client and not the keyboard language. When switching the keyboard language on your device, you need
to manually switch the keyboard language on the remote PC.
1. Open settings on your device.
2. Tap General and then tap International.
3. Tap Language and select the language running on the remote PC.
4. Open the RD Client and connect to the remote PC and check if the Windows keyboard language matches the language that you selected.
http://technet.microsoft.com/library/dn473015
Hope this helps.
Jeremy Wu
TechNet Community Support

Why is it not possible to "scan duplex" on the AIO Remote-App

Today I was trying to scan a few letters with front and backside via the AIO-App.
Unfortunately it's neither with the Android-App nor with the iPhone-App nearly as comfortable as with the PC. You always need to sort the scans manually - and with the screensize of e.g. an iPhone this isn't fun at all...
Could you please support an automatic sorting mechanism as featured on the normal PC-client?!?
Best regards,
Batschi

I would like to add to this question/request. I, too, am using iOS 8 from iPhone and iPad connected to an HP Officejet Pro 8500A.
Also, it is infuriating that there is no deafault paper size: in Europe, we use A4; Letter is a purely US size that we never see, this side of the Pond. Please incorporate a feature that will allow a forced default rather than reverting to Letter every time the app is opened.
Thank you.
P.S. If an element of HTML code appears at the end of this post, please disregard: I have no idea how/why it has become attached and trying to edit it out after posting just adds the code back in!<script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/8797967e/background/helpers/prefilterHelper.js" type="text/javascript"></script>

Scaning issue using iPhone AiO Remote app v4.3

Following 4.3 update on iOS, scaning is no longer working using tray, the app conects to the scanner, it initiates the document feeder to scan, pages get scanned trough, but the application reports failure and displays message to check printers control display. This same behavioour has been noted by several users on iTunes store where they left negative reviews.
How does one report bugs to HP for this instance, apperently a mobile app issue related, and or follow progres and posible fix date for this issue?

Hello,
Thanks for the model info! I don't have any more details regarding when the issue will be fixed. However, I can do a little more digging and I'm willing to continue to provide updates to this message string.
Miles
HP Employee

AIO REMOTE app on IOS

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