AiO Remote iOS app -scanning A4

I have a Photosmart 5515 All in One printer and have been using the iOS app AiO Remote app to scan in some A4 pages. I set the app to scan to a document and also the page size to A4. Looking at the resultant document it has scaled the the document down. It has centralised the document but you end up with margins of a couple of inches all round.
Has anyone else noticed this?
Does anyone know how to overcome this?

Hi Rturner003,
Welcome to the HP Support forums.  I understand that you are encountering difficulties when scanning A4 documents with HP's All-in-One Printer Remote app.
I did some testing on this with an iPad and 3 different ePrint capable printers and each time I was able to recreate it. However that doesn't mean we are kippered.  I have included a link to a post on the forums and the key part for you to get your A4 scanned document to print the document as you require, please follow step 3 after you have scanned the image. The key is to pinch the image to the size you would like.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • Aio remote print app challenge

    I am unable to use the Aio remote print app with either of hp printers which are e-print enabled to get the app to allow me to print more than 10 copies at a time and make the copies double sided.
    Would someone please help?
    Thank you,
    Naeco

    Hi Naeco,
    Welcome to the HP Support forums.   I understand that you have encountered a difficultly when using the HP AiO Printer Remote app.
    To better assist you would you please provide some clarifying information:
    1)       What make/model/product numbers of HP printers do you have? Guide to finding your product number
    2)      Are you trying to print 10  copies of a double-sided document that is stored on the device? Or are you trying to make 10 copies of a document that is on the printer?
    3)      What is the size of the document that you are trying to print?  I’m wondering if the size of the file might be the issue.
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Sleep Timer Feature in iTunes via Remote iOS app

    I'm not sure this is the venue for this, but I would like the "Remote" iOS app (currently version 3.0.1) to let me set a "sleep timer" when I play a radio station on my iMac iTunes 11. I think this means iTunes must first have a "sleep timer" feature built-in before the Remote app can use it. There have been third-party "sleep timer" add-ons for YEARS, and yet Apple has not deemed it necessary to add the feature into iTunes. Unfortunately, these third-party add-ons cannot be accessed via the Remote app.
    Anyone here found a work-around?

    ok so the remote app is grouping all my album artists together under one Artist name: "various artists"
    need to find a way to stop this from happening

  • AiO Remote iOS - Google drive convert file automatically

    Hello Expert!
    when i scan and upload on my google drive, google drive automatically convert the file in google docs format.
    i already disabled the automatic convert in goole drive settings but same issue.
    only aio remote - last version on app store installed - has this problem.
    Any suggestion?
    Thanks

    Hello,
    I tried to duplicate the issue you're seeing and I can't. Here's what I did... used the AiO Remote app, took a pic of a handwritten note, saved as a PDF, and then shared to my Google Drive. The file type is still a PDF.
    What type of files are you working with? Does the extension change happen on everything you send to Google Drive?
    Miles
    HP Employee

  • Remote iOS app no longer wakes iMac up after Lion install

    Hello there. I installed Lion on my iMac and updated iTunes to the (most recent) Lion-compatible version. I also have an iPhone 4 with the most up-to-date version of the iOS and the Remote app. I used to be able to launch the Remote app from my iPhone and play music from my iTunes library on my iMac, but if my computer has gone to sleep the Remote app will not find my library and will time out looking for it.
    I was able to remotely "wake up" my iMac with my Remote app (both from my iPhone and iPad) before Lion, but ever since I installed Lion I cannot do that. If the iMac is "awake", I'm able to connect with the Remote app just fine. It's only when the computer has gone to sleep that I cannot. Anybody else with this problem? Any thoughts would be greatly appreciated.

    Unfortunately, no. I still have the problem. Although it seems to be happening less often (not sure if this is a symptom of more recent OS updates, both on the iMac and iPhone). It's infuriating. If you stumble upon a solution, please share!

  • New Keynote (6.0.1) can't link to Keynote Remote iOS app

    Hi,
    I have a problem connecting Keynote for Mac (newest version- 6.0.1) to the Keynote Remote app on my iPhone 5.
    It seems like the problem is on the Mac software's side and not the other way around, since the Remote app gives me a passcode for connecting, but the software on the Mac doesn't respond when I click Preferences > Remote > Enable iPhone and iPod Touch remotes.
    Actually, it worked in the past, using the older version of Keynote (2009) ,and ever since there's a record of my iPhone on the list.
    The problem is that I can't delete it and make Keynote on my mac detect my iPhone all over again.
    Please advise if you know how to solve this.
    Thanks,
    Nir
    BTW - I tried restarting the apps (on both my Mac and my iPhone) and I even deleted the Remote app and re-installed it, but it didn't help so far.

    Keynote 6 does not support Keynote remote.
    You can use version 5 but you must delete version 6 to enable 5 to work again with the remote app.

  • AIO Remote not working

    We have an HP 6500 E710n which has worked flawlessly with the AIO Remote IOS app since it was introduced.  The app was updated in the last few weeks and it is now not scanning remotely.  The app will communicate to the printer, intitiate the document feeder to scan, say it is scanning page (x), and then when it is finished, it says there was a problem - check the scanner.    NOTE: I have tried 2 different iphones and 2 different ipads - same behavior.  I have turned the printer off, reset the router, reset the WIFI on the printer, and nothing is working.  NOTE: I AM able to scan from my MAC - so it is the most recent app release on IOS which seems to be the issue.  Please help - I need to be scanning!!

    I have the EXACT same problem since the update, with no resolution yet.

  • AIO REMOTE app on IOS

    I use the AiO Remote app on IOS to scan legal size documents.  I think my problem is with the latest update of this app as I never had this issue in the past.  I scan the multi-page LEGAL size doc with no issues.  I see the doc pages in legal size format in the app.  Once I click on SAVE, all of a sudden the app shrinks the legal size to fit letter size.  I can't find how to disable this.  Thanks in advance for any help.

    Hey @iDADx7, 
    Welcome to the HP Support Forum.  
    I understand you're encountering a document formatting issue when using the HP All-in-One Printer Remote app with your HP Officejet 6600 e-All-in-One Printer.  I would like to help.  
    What version of iOS are you working with?  Try uninstalling the app and then clicking here to reinstall.  Does the issue persist?  
    Please let me know the result of your troubleshooting by responding to this post.  Thank you for posting in the HP Support Forum and have a great day!  
    Regards, 
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • HP AiO Remote app will not recognize scan and copy function of HP Envy 120

    Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

    Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Hp aio remote app on iPhone won't scan to my hp photosmart 7515

    hp aio remote app "there was a problem during scanning. check scanner and try again" when using hp photosmart 7515 however this is a new issue the app scanning worked before. Also I can no longer print or scan unless at home and connected to my network

    Hello @mbranch37, 
    Welcome to the HP forums.
    I understand that you are having a problem with the AIO app, as well as what sounds like a web services issue.
    I would like to help.
    Before working with the app, I would like to make sure the printer is fine.
    On the front panel of your printer touch the Web Services icon. (also known as the ePrint button)
    If you get a server connection error, I would set a manual DNS.
    The following post by happytohelp01, has instructions for setting the manual DNS.
    If for some reason the printers email or ePrint address has changed, you will have to set it up again.
    If the email is the same and you do not get any error messages, try cycling your network.
    Turn off the printer and other network devices.
    Unplug the power to your router for at least a minute.
    Plug the power cord back into the router. 
    Turn on all your network devices.
    Wait until the blue wireless light on your printer stops blinking.
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • IPad app AiO Remote

    I scanned document with IPad app AiO Remote and HP printer.
    App created .pdf file 306 Mb in documents folder on my iPad Air iOS 8
    When I tried to open document in AiO Remote, I receive error:
    Not enough memory to complete operation.
    And then .pdf preview window showed error
    The operation couldn't be completed.
    NSURLERRORDOMAIN error -999
    Is there any way to save my scanned .pdf document and what is this error means?
    Is this some restriction about size of scanned document in AiO a Remote? Or just a bug?

    Hello @Justromagod ,
    Welcome to the HP forums.
    I understand that you are getting error messages when trying to use the AIO remote app.
    I would like to help.
    I get the 'Not enough memory to complete operation' message tells me that you might be running out of room on the iPad.
    Also, the -999 error usually  means: another request is made before the previous request is completed.
    You could uninstall, then reinstall the app.
    There is a Cloud Services department that supports the App.
    Please call our Cloud Services at 855-785-2777.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • HP LaserJet Pro M177fw and AIO Remote App

    Will HP AIO App remote supports HP LaserJet Pro M177fw Multifunction Printer later. 
    Or is there any other way to control the printer to scan without going back to my computer? 

    @Ashley8 
    With regards to the no support of the AiO remote app and the m177, this is only on the iOS and android app.
    You will need to use your desktop/computer as your go to scan for the m177.
    Sorry
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as Accepted Solution

  • HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

    Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

    Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
    Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
    Let me know how it turns out.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • AiO Remote app on iPad/iPhone does not find M1217nfw

    Hi,
    I have a M1217nfw setup on my WiFi network.  I can use Airprint from my iPad or iPhone to print on it - works fine.  However I want to use the AiO Remote app on my iPad or iPhone to scan documents from this printer to my iPad/iPhone.
    The problem is that when I try to use the app it tells me that it cannot find any printer!  I upgraded the firmware on the printer - still no go.
    I even tried to connect it using the HP Wireless Direct options - still no go.
    Treid to connect using the printer's IP address - still no go.
    According to the document http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03843137&sp4ts.oid=2... - the M1217nfw is supported by the AiO Remote app.
    Any help or clues would be greatly appreciated!
    thanks,
    vijar

    Hi @vijar,
    Welcome to the HP Support Forums.  I see that you would like to learn more about HP’s All-in-One Printer Remote app.
    I have included the HP All-in-One Printer Remote Mobile App FAQs document. It has a section dedicated to the printers that support this app and the Laserjet 1217nfw printer is not supported by the app.   I have notified the appropriate department regarding the document.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Unable to scan using HP All-in-One Printer Remote android app.

    Hello,
    I am using Hp All-In-One Printer Remote android app,Print function works fine but scanning doesn't work neither from my phone (4.4 KitKat) or my tablet (jelly bean 4.1).
    scanning function works using my laptop (Windows 7)
    plz help.
    This question was solved.
    View Solution.

    Hi @EslamHassan
    Welcome to the HP Support Forums. I gather that you have a question regarding the HP All-in-One Printer Remote app.
    The LaserJet M127fw printer is not a supported printer for the HP AiO app. I have included the HP Printers and Supported Mobile Printing Solutions document for reference.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

Maybe you are looking for