AIP-SSM-10 status: Unreponsive

Hye All,
wish to know what can result in an AIP-SSM-10 to be in an unreponsive mode.
Thanks ye all.

Power cycle the ASA. If the AIP-SSM console port doesn't come back to life, RMA it with a Cisco TAC case.
- Bob

Similar Messages

  • Password Reset for AIP-SSM 10

    Hi,
    i have an ASA5520 with v 7.2(2) running.
    but the IPS module spftware is 5.1
    when i tried to login to the > session 1
    it prompts me for a login and password.
    i tried cisco and a few other combinations.. but no luck ,,
    how do i reset it ?? also that reset procedure on the docs says its resets password or the user cisco ..
    how can i be sure if the user cisco even exists on it or not ?
    any help please ???

    no man it doesnt ..
    the link u specified says it too..
    hw-module module slot_number password-reset?This command recovers a password on a Cisco ASA 5500 Series Content Security and Control Security Services Module (CSC-SSM) or the AIP-SSM without having to re-image the device.
    Note: This command starts support from IPS 6.0 (ASA 7.2 version) and is used to restore the Cisco CLI account password to the default cisco
    hers my ASA and IPS details..
    ASA# sh version
    Cisco Adaptive Security Appliance Software Version 7.2(2)
    Device Manager Version 5.2(2)
    Compiled on Wed 22-Nov-06 14:16 by builders
    System image file is "disk0:/asa722-k8.bin"
    Config file at boot was "startup-config"
    ASA up 22 days 3 hours
    Hardware: ASA5520, 512 MB RAM, CPU Pentium 4 Celeron 2000 MHz
    ASA# sh module 1
    Mod Card Type Model Serial No.
    1 ASA5500 SSM-10 ASA-SSM-10 B155670DW4
    Mod MAC Add Range Hw Ver. Fw Ver. Sw Ver.
    1 00xx to 001 1.0 1.0(10)0 5.0(2)S152.0
    Mod SSM Apps. Name Status SSM Apps Version
    1 IPS Up 5.0(2)S152.0
    Mod Status Data Plane Status Compatibility
    1 Up Up

  • AIP-SSM Upgrade Procedure

    Hi everybody!
    I have ASA5520 version 8.2(1) with AIP-SSM-20 module
    and I want to upgrade AIP-SSM-20 software from version 6.1(3)E3 to 7.0(2)E4
    I go to the download site and see the following list:
    Intrusion Prevention System (IPS) Recovery Software:
    IPS-K9-r-1.1-a-7.0-2-E4.pkg
            Release Date: 29/Mar/2010
            IPS Recovery Image File
    Intrusion Prevention System (IPS) Signature Updates:
    IPS-sig-S481-req-E4.pkg
            Release Date: 31/Mar/2010
            E4 Signature Update S481
    Intrusion Prevention System (IPS) System Software:
    IPS-SSM_20-K9-sys-1.1-a-7.0-2-E4.img
            Release Date: 29/Mar/2010
            IPS-SSM_20 System Image File
    Intrusion Prevention System (IPS) System Upgrades
    IPS-K9-7.0-2-E4.pkg
            Release Date: 29/Mar/2010
            IPS 7.0 Major Upgrade File (All Supported Platforms Except AIM-IPS and NME-IPS)
    IPS-engine-E4-req-7.0-2.pkg
            Release Date: 29/Mar/2010
            IPS E4 Engine Update
    I am somewhat confused by the number of files and want to ask what the procedure/sequence I should follow to upgrade?

    This is the file that you would like to use to upgrade it:
    Intrusion Prevention System  (IPS) System Upgrades
    IPS-K9-7.0-2-E4.pkg
    To upgrade:
    1) Upload the "IPS-K9-7.0-2-E4.pkg" file through IDM
    2) IDM --> Configuration --> Sensor Management --> Update Sensor --> choose Update is located on this client --> choose the "IPS-K9-7.0-2-E4.pkg" file --> hit the "Update Sensor" button.
    It will take a while (around 20 minutes) to upgrade the sensor, so don't panic if it doesn't come back up in "UP" status straight away.
    Hope that helps.

  • AIP-SSM (Not Applicable)

    Hi Experts,
                 We have 2ASA and each one have AIP-SSM,with 2nd ASA AIP-SSM I tried to upload latest image for AIP-SSM 20 but didnt worked and now i see module is dead...pls check the detials below.....pls help me out how to make it up or work properly so that i can config other stuff.Pls its very imp and urgent help me out....
    ASA-A:
    251-DBSi-ASA5540# sh module 1
    Mod Card Type                                    Model              Serial No.
      1 ASA 5500 Series Security Services Module-20  ASA-SSM-20         JAF11370608
    Mod MAC Address Range                 Hw Version   Fw Version   Sw Version
      1 0007.0e11.e13b to 0007.0e11.e13b  1.0          1.0(11)2     5.1(6)E1
    Mod SSM Application Name           Status           SSM Application Version
      1 IPS                            Up               5.1(6)E1
    Mod Status             Data Plane Status     Compatibility
      1 Up                 Up
    ASA-B:
    251-DBSi-ASA5540# sh module 1
    Mod Card Type                                    Model              Serial No.
      1 ASA 5500 Series Security Services Module-20  ASA-SSM-20         JAF1137060C
    Mod MAC Address Range                 Hw Version   Fw Version   Sw Version
    1 001d.4524.a414 to 001d.4524.a414  1.0          1.0(11)2     5.1(6)E1
    Mod SSM Application Name           Status           SSM Application Version
      1 IPS                            Not Applicable   5.1(6)E1
    Mod Status             Data Plane Status     Compatibility
      1 Recover            Not Applicable

    Please try rebooting the module, if it does not work recovery it using the following procedure
    http://www.cisco.com/en/US/docs/security/ips/5.0/configuration/guide/cli/cliimage.html#wpxref68481
    Regards
    Farrukh

  • Remote Connectivity Issues to AIP-SSM-10

    Hi,
    I have a ASA-5520 with AIP-SSM Module in it. I have done the basic "setup" on the module and assigned it an IP address. I am using IME to connect to the IPS module. The ASA-IPS is at a remote location and has a private IP address. I have a linux server in the same subnet as the IPS IP address. I am connecting to that server remotely through SSH and doing port forwarding to connect to IPS IP address. When I start IME and connect to the locally forwarded port it connects to my IPS module perfactly fine. Please see the attached screen capture "IME_IPS_Error-1.gif" and the column where it says "event status : connected". So far so good, now I click on "configuration" tab and I get an error, please see the "IME_IPS_Error-2.gif" for the error detail. Can anyone send me some pointers to resolve this issue?
    Thanks

    I was able to resolve the issue. Earlier (when I had trouble) I was doing a port forwarding as localhost:10031=>IPS:443 and IME was connecting to localhost:10031. So I was getting to the IPS/IME home page and the device status was connected but when I clicked on "Configuration" tab I got error.
    To resolve the issue I did the port forwarding as follows:
    127.0.0.102:443=>IPS:443 and then IME was connecting to 127.0.0.102:443 and everything worked fine. Looks like earlier when I clicked on "Configuration" it tried/redirected to connect to localhost:443 intead of localhost:10031. I have attached the network diagram and the screen captures of the resolution.

  • AIP-SSM module hung

    I have recently confgured my AIP-SSM-20 module in my firewalls (ASA 5540) which are configured in HA(Active/Standby).This implementation i have done on 13th June. It was working fine.
    Now, i have observerd that the AIP-SSM-20 module in the primary firewall had gone to unresponsive state.
    Below is the status of show module and show failover command.
    FW1-5540# sh module
    Mod Card Type                                    Model              Serial No.
      0 ASA 5540 Adaptive Security Appliance         ASA5540            JMX1234L11F
      1 ASA 5500 Series Security Services Module-20  ASA-SSM-20         JAF1341ADPS
    Mod MAC Address Range                 Hw Version   Fw Version   Sw Version
      0 0021.d871.77ab to 0021.d871.77af  2.0          1.0(11)4     8.0(3)6
      1 0023.ebf6.11ce to 0023.ebf6.11ce  1.0          1.0(11)5     6.2(2)E4
    Mod SSM Application Name           Status           SSM Application Version
      1 IPS                            Not Applicable   6.2(2)E4
    Mod Status             Data Plane Status     Compatibility
      0 Up Sys             Not Applicable
      1 Unresponsive       Not Applicable
    FW1-5540# sh failover
    Failover On
    Failover unit Primary
    Failover LAN Interface: FAILOVER GigabitEthernet0/2 (up)
    Unit Poll frequency 1 seconds, holdtime 15 seconds
    Interface Poll frequency 5 seconds, holdtime 25 seconds
    Interface Policy 1
    Monitored Interfaces 3 of 250 maximum
    Version: Ours 8.0(3)6, Mate 8.0(3)6
    Last Failover at: 09:06:14 UTC Jun 15 2010
            This host:
                    This host: Primary - Failed
                    Active time: 191436 (sec)
                    slot 0: ASA5540 hw/sw rev (2.0/8.0(3)6) status (Up Sys)
                      Interface DMZ_LAN (10.192.153.13): Normal (Waiting)
                      Interface INTRANET (10.192.154.13): Normal (Waiting)
                      Interface management (0.0.0.0): Link Down (Waiting)
                    slot 1: ASA-SSM-20 hw/sw rev (1.0/6.2(2)E4) status (Unresponsive/Down)
                      IPS, 6.2(2)E4, Not Applicable
            Other host: Secondary - Active
                    Active time: 192692 (sec)
                    slot 0: ASA5540 hw/sw rev (2.0/8.0(3)6) status (Up Sys)
                      Interface DMZ_LAN (10.192.153.5): Unknown (Waiting)
                      Interface INTRANET (10.192.154.5): Unknown (Waiting)
                      Interface management (0.0.0.0): Unknown (Waiting)
                    slot 1: ASA-SSM-20 hw/sw rev (1.0/7.0(2)E4) status (Up/Up)
                      IPS, 7.0(2)E4, Up
    Stateful Failover Logical Update Statistics
            Link : Unconfigured.
    I have tried using the
    hw-module module 1 reset
    to reset the IPS module but the status is always unresponsive.
    Its production environment where i cannnot expirement much. Ned help to rectify the problem.

    Hi Scott, 
    I have almost same problem of sbgcsd in my customer. I'm deploying two ASA-5512 in failover configuration. One day, after almost 2 months testing project in a lab, when we install in customer's datacenter the systems presented following errors:
      ciscoasa2(config)# failover
            Detected an Active mate
      ciscoasa2# Mate NOT PRESENT card in slot 1 is different from mine IPS5512
    I tried to discover what was happened with IPS modulo, then I saw error in IPS status: "Unresponsive".
      ciscoasa2# sh module ips
      Mod  Card Type                                    Model              Serial No.
       ips Unknown                                      N/A                FCH1712J7UL
      Mod  MAC Address Range                 Hw Version   Fw Version   Sw Version
       ips 7cad.746f.8796 to 7cad.746f.8796  N/A          N/A 
      Mod  SSM Application Name           Status           SSM Application Version
       ips Unknown                        No Image Present Not Applicable  
      Mod  Status             Data Plane Status     Compatibility
       ips Unresponsive       Not Applicable 
      Mod  License Name   License Status  Time Remaining
       ips IPS Module     Disabled        perpetual
    According with Cisco Foruns I tried to "Reloading, Shutting Down, Resetting, and Recovering AIP-SSM" (*) using "hw-module module " command. But unfortunatelly ASA didn't accept this command. See below:
      ciscoasa2# hw-module module 1 reload
                 ^
      ERROR: % Invalid input detected at '^' marker
    What happened with this command (hw-module) ? Maybe is a problem in Software version ? When I entered "sh flash" command I saw that didn't exist any software for AIP-SMM module:
      ciscoasa2# sh flash
      --#--  --length--  -----date/time------  path
       11  4096        Sep 12 2013 13:56:54  log
       21  4096        Sep 12 2013 13:57:10  crypto_archive
      100  0           Sep 12 2013 13:57:10  nat_ident_migrate
       22  4096        Sep 12 2013 13:57:10  coredumpinfo
       23  59          Sep 12 2013 13:57:10  coredumpinfo/coredump.cfg
      101  34523136    Sep 12 2013 14:00:14  asa861-2-smp-k8.bin
      102  17851400    Sep 12 2013 14:04:36  asdm-66114.bin
      103  38191104    Apr 24 2014 12:59:58  asa912-smp-k8.bin
      104  6867        Apr 24 2014 13:01:20  startup-config-jcl.txt
      105  24095116    Jun 17 2014 14:54:14  asdm-721.bi
    But another ASA (#1) have image:
    ciscoasa1# sh flash
    --#--  --length--  -----date/time------  path
       11  4096        Sep 10 2013 06:42:56  log
       21  4096        Apr 17 2014 03:13:12  crypto_archive
      123  5276864     Apr 17 2014 03:13:12  crypto_archive/crypto_eng0_arch_1.bin
      110  0           Sep 10 2013 06:43:12  nat_ident_migrate
       22  4096        Sep 10 2013 06:43:12  coredumpinfo
       23  59          Sep 10 2013 06:43:12  coredumpinfo/coredump.cfg
      111  34523136    Sep 10 2013 06:44:24  asa861-2-smp-k8.bin
      112  42637312    Sep 10 2013 06:45:46  IPS-SSP_5512-K9-sys-1.1-a-7.1-4-E4.aip <===
    But I am not sure if this image is really the right image do AIP-SSM in ASA#2. But anyway I copy (through a simple TFTP server) from ASA#1 to ASA#2 , but after this, the same problem ramained ! 
    Because I didn't applied the Failover condition to system. 
    What can I do now ?
    Thank you very much in advance.
    Leonardo_Melo.(CCAI-JCL-Brazil).

  • AIP SSM Command/control Interface is not coming up

    Hi to all,
    kindly be informed that , i have AIP SSM for ASA, i configured it and its workign fine.but its command control interface is not coming up at all, i connect my lap top direct to AIP management interface but its status is always is down.kindly look at this configuration and guide me how i can communicate with AIP using mangement inerface.
    My LapTop ip is 192.168.1.2/24
    AIP Configuration
    IPS1# sh ver
    Application Partition:
    Cisco Intrusion Prevention System, Version 6.2(1)E3
    Host:
    Realm Keys key1.0
    Signature Definition:
    Signature Update S365.0 2008-10-31
    Virus Update V1.4 2007-03-02
    OS Version: 2.4.30-IDS-smp-bigphys
    Platform: ASA-SSM-20
    Serial Number: JAF1319AJRG
    No license present
    Sensor up-time is 13 days.
    Using 1019777024 out of 2093604864 bytes of available memory (48% usage)
    application-data is using 47.1M out of 166.8M bytes of available disk space (30% usage)
    boot is using 39.7M out of 68.6M bytes of available disk space (61% usage)
    MainApp E-2008_OCT_16_16_24 (Release) 2008-10-16T16:40:57-0500 Running
    AnalysisEngine E-2008_OCT_16_16_24 (Release) 2008-10-16T16:40:57-0500 Running
    CLI E-2008_OCT_16_16_24 (Release) 2008-10-16T16:40:57-0500
    Upgrade History:
    IPS-K9-6.2-1-E3 16:24:00 UTC Thu Oct 16 2008
    Recovery Partition Version 1.1 - 6.2(1)E3
    Host Certificate Valid from: 12-Jul-2009 to 13-Jul-2011
    IPS1#sh conf
    ! Current configuration last modified Sun Jul 12 23:56:08 2009
    ! Version 6.2(1)
    ! Host:
    ! Realm Keys key1.0
    ! Signature Definition:
    ! Signature Update S365.0 2008-10-31
    ! Virus Update V1.4 2007-03-02
    service interface
    exit
    service authentication
    exit
    service event-action-rules rules0
    exit
    service host
    network-settings
    host-ip 192.168.1.3/24,192.168.1.1
    host-name Cinet-IPS1
    telnet-option enabled
    access-list 0.0.0.0/0
    exit
    time-zone-settings
    offset 0
    standard-time-zone-name UTC
    exit
    exit
    service logger
    exit
    service network-access
    exit
    service notification
    exit
    service signature-definition sig0
    exit
    service ssh-known-hosts
    exit
    service trusted-certificates
    exit
    service web-server
    exit
    service anomaly-detection ad0
    exit
    service external-product-interface
    exit
    service health-monitor
    exit
    service analysis-engine
    virtual-sensor vs0
    physical-interface GigabitEthernet0/1
    exit
    exit

    If the interface won't link Up, then it is likely a cabling problem.
    Even with a bad configuration on the AIP you should at least get link UP if your cabling is correct, so I don't think configuration is your problem here.
    If I remember right the command and control interface of the SSM is a 10/100 TX interface. When connecting from a laptop directly to the command and control interface it would require a cross over cable rather than the normal straight through cable.
    If you don't have a cross over cable, then try connecting the SSM to a switch and see if the SSM will link UP. The switch is designed to internally do the cross over.

  • Failure to Upgrade the software of my AIP-SSM-20

    Dear all,
    I have failed to upgrade the software of my AIP-SSM-20 on the ASA. The AIP-SSM-20 had an Image of version IPS-K9-5.1-7-E1.pkg and I tried to upgrade it to IPS-K9-6.1-1-E2.pkg but after the upgrade the AIP-SSM-20 became unusable. I can no longer log on  to the IPS Module from the ASA. When I initiated a connection to the module with session 1 command, the systems says card in slot 1 did not respond to system request. I decided to restored the system image from the ASA by using the hw-module module 1 recover configure and hw-module module 1 recover boot commands but has so far failed.When  I issued the command hw-module module 1 boot command, the status of the IPS shows recover and would be in that state even for days.And my TFTP server shows that it is transfering the images to the IPS.
    I don't know where I have gone wrong and I would be very happy if somebody can give me a procedure that would help me to re-image the software of the IPS.
    Any help would be highly appreciated.
    Claude Fozao

    Halijen has already send you a link to reimage,let me briefly answer what a system image and upgrade files are and the difference between them
    The System Image files are meant to be used only when a complete erasing of the sensor's image is needed.  This is generally because the installed files were corrupted, or so old that it would be easier to start over and make it look like it came from the factory; than to use the standard "upgrade" files.So in case you are doing reimaging than use .img files which are system reimage files
    In more than 90% of the cases, most customers will want to "upgrade" rather than do a System Image.  The "upgrade" is done from within the sensor itself, and will both load the higher version as well as convert your current configuration to work with the newer version.it uses .pkg files
    A usual poblem with the System Re-imaging process is that the card winds up in a boot loop because of an error.  When ROMMON detects an error it reboots and tries the same steps again which usually winds up with the same error which causes a reboot, etc.....
    So determining if the card is in a reboot loop, and what the error is would be the next step in your debugging process.
    Execute "debug module-boot".  Enter "hw-module module 1 recover stop".   Wait for a few minutes, and then enter "hw-module module 1 recover boot".
    The output from ROMMON on the SSM will be seen on your ASA connection.Look at the configuration being passed to the SSM's ROMMON and look for any bad entries.Watch to see if it able to download the System Image file, or if it continuously reboots.
    If it continuously reboots, then look to see what error message is seen just prior to the reboot.
    Some common problems:
    1) Typos in IP address, gateway, tftp server IP, or system image filename.
    2) If the tftp server is on the same subnet as the SSM's IP Address, then try leaving the Gateway address blank since it is not needed.
    3) Remember that the IP Address is for the external interface of the SSM.  So be sure you are using an address that is applicable for the network where you are pluggin in the SSM's external interface.
    4) If the TFTP Server is on another subnet, then be sure there is a route to the other network.  If having to route back through the ASA, then ensure that the ASA will allow TFTP packets to pass through the ASA.  (The ASA could wind up blocking the TFTP packets depending on the ASA configuration)
    5) Be sure the file can be downloaded from the TFTP server.  Check the file permissions, and the directory where the file is located.   From your desktop try to downlaod the file from the tftp server.  This will ensure you are using the correct directory and that the file has correct permissions.  Once common problem is that the file may be /tftpboot/sensorfiles/IPS-SSM_20-K9-sys-1.1-a-6.1-1-E1.img.  But because the tftp server automatically starts in /tftpboot, you may need to NOT specify it for the file and instead just use: sensorfiles/IPS-SSM_20-K9-sys-1.1-a-6.1-1-E1.img
    6) Check to make sure the file is not corrupted by running an md5sum and checking it against the value listed on cisco's web site.

  • Do I need two AIP-SSM modules if I am configuring failover?

    Is it possible to use a single AIP-SSM module in two ASA's that are configured in Active/Standby mode?
    I would like to configure the module in the first ASA with the fail-open setting.  Then, if the first ASA fails, I could then physically remove the AIP-SSM module and place it in the second ASA.
    Would there be any problems configuring it this way?
    Would the active/standby ASA's complain that there is only one AIP-SSM module?
    Thanks in advance.

    Hello Julio. My name is Rogelio, and I would appreciate your answer on a related matter, because I will have to execute the initial configuration of a failover pair, each one with its own IPS module.
    Question: let´s suppose that I execute a basic setup (admin username/password, IP address, mask, gateway), on the IPS module of the active ASA firewall. ¿Will this configuration be replicated to the IPS module of the secondary unit?
    Your kind answer will be greatly appreciated.
    Best regards...

  • How to buy license? for AIP-SSM-10 ?

    Hi all
    how to buy license? for AIP-SSM-10 ?
    1. CON-SU1-AS1A1PK9 this is Cisco SMARTnet Support for AIP-SSM-10
    2. do I need smartnet for ASA ?
    3. what is part number of license ?
    ASA5510test# session 1
    Opening command session with slot 1.
    Connected to slot 1. Escape character sequence is 'CTRL-^X'.
    login: cisco
    Password:
    ***NOTICE***
    This product contains cryptographic features and is subject to United States
    and local country laws governing import, export, transfer and use. Delivery
    of Cisco cryptographic products does not imply third-party authority to import,
    export, distribute or use encryption. Importers, exporters, distributors and
    users are responsible for compliance with U.S. and local country laws. By using
    this product you agree to comply with applicable laws and regulations. If you
    are unable to comply with U.S. and local laws, return this product immediately.
    A summary of U.S. laws governing Cisco cryptographic products may be found at:
    http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
    If you require further assistance please contact us by sending email to
    [email protected].
    ***LICENSE NOTICE***
    There is no license key installed on the SSM-IPS10.
    The system will continue to operate with the currently installed
    signature set.  A valid license must be obtained in order to apply
    signature updates.  Please go to http://www.cisco.com/go/license
    to obtain a new license or install a license.
    sensor#
    sensor# sh ver
    Application Partition:
    Cisco Intrusion Prevention System, Version 6.0(6)E3
    Host:
        Realm Keys          key1.0
    Signature Definition:
        Signature Update    S399.0                   2009-05-06
        Virus Update        V1.4                     2007-03-02
    OS Version:             2.4.30-IDS-smp-bigphys
    Platform:               ASA-SSM-10
    Serial Number:          ........
    No license present
    Sensor up-time is 21 min.
    Using 655507456 out of 1032499200 bytes of available memory (63% usage)
    application-data is using 39.7M out of 166.8M bytes of available disk space (25%
    usage)
    boot is using 37.6M out of 68.6M bytes of available disk space (58% usage)
    MainApp          N-NUBRA_2009_JUL_15_01_10_6_0_5_57   (Ipsbuild)   2009-07-15T01
    :15:08-0500   Running
    AnalysisEngine   N-NUBRA_2009_JUL_15_01_10_6_0_5_57   (Ipsbuild)   2009-07-15T01
    :15:08-0500   Running
    CLI              N-NUBRA_2009_JUL_15_01_10_6_0_5_57   (Ipsbuild)   2009-07-15T01
    :15:08-0500
    Upgrade History:
      IPS-K9-6.0-6-E3   17:48:06 UTC Wed Jul 15 2009
    Recovery Partition Version 1.1 - 6.0(6)E3
    sensor#

    Hi,
    CON-SU1-AS2A10K9 contract if for ASA+IPS bundle. If AIP-SSM-10 ws purchased as a spare the contract would be CON-SU1-ASIP10K9.
    I am not sure whether or not this Cisco Service for IPS contract can be  used to cover just the AIP-SSM-10 if it was purchased as part of a  Bundle instead of a Spare.
    I would recommend that you check with your Cisco reseller or Cisco  Sales Representative.
    Sourav

  • Using ASA5510 AIP-SSM in IDS mode

    Hi,
    I' ve a Cisco ASA5510 with  AIP-SSM and I wold like to use it like a one-armed IDS for connect them to a span port of a switch in my network,
    without the traffic passing through the Firewall.
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