AIR 4.0 captive runtime won't run: "requires a version of Adobe AIR" alert

I'm creating an AIR captive runtime application, and it won't run on a target Windows* machine. It displays the following alert instead:
This application requires a version of Adobe AIR which cannot be found. Please download the latest version of this runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version.
How can I package the captive runtime differently so it won't display this message? The application is a pure ActionScript app compiled with the adt binary from the standalone SDK (this is not Flex).
In addition, I'm disturbed that a captive runtime AIR application pings Adobe in any way. I am seeing occasional pings to an adobe site upon launch of the app (something like airdownload2.adobe.com, if I remember correctly). No I'm not using any service calls in my app at this point in development, it's very simple, and should not be pinging the net at all. Why is this happening? I need to disable this too.
* Problem occurring only on a particular Windows 7 Home Premium 64-bit machine. Unfortunately, this is the end client's machine so I can't tinker with it.

Do you have access to the problematic machine? If so, maybe you could try to install Sysinternal's Process Monitor http://technet.microsoft.com/en-us/sysinternals/bb896645
Run the tool, create filter to see just events containing your app name and try to find in the result any issue... you could also compare the log with same log from not problematic machine or with app made with older SDK which was working.
That's all what I can do... it's a shame that nobody from Adobe is interested yet... maybe you could also submit a bug.

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I'm sorry you're running into installation issues with AIR. Microsoft has released a utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.
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AIR 4.0 captive runtime won't run: "requires a version of Adobe AIR" alert

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