AIR App now crashes with AIR 15 runtime (did not crash with earlier versions of AIR)

Hi,
We've noticed our AIR application now crashes when the AIR 15 (the latest version available from Adobe) runtime is installed.  This did not happen with earlier versions of AIR.  The app does not crash when I debug in Flash Builder so I cannot identify the exact issue.  The app will crash EVERY time when running the .exe on Windows.  The crash happens on Windows XP and Windows 7.  The app does not crash on OS X.
The message in Event Viewer says:
Faulting application name: PhotoMambo.exe, version: 0.0.0.0, time stamp: 0x4eb75ae0
Faulting module name: Adobe AIR.dll, version: 15.0.0.249, time stamp: 0x53fe5c69
Exception code: 0xc0000005
Fault offset: 0x0056fcdc
Faulting process id: 0x3dc
Faulting application start time: 0x01cfd110de4c8b50
Faulting application path: C:\Program Files (x86)\PhotoMambo\PhotoMambo.exe
Faulting module path: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
Report Id: 49c106e0-3d04-11e4-9219-001c42d9a43e
Please let me know if you'd like any additional information.  This is such a bummer that an AIR update renders our app useless in Windows.
Thank you.

I'm sorry this is happening.  Could you please open a new bug report on this over at bugbase.adobe.com?  When adding the bug, please include sample code or an application so we can quickly test this out internally.  If you'd like to keep this private, feel free to email the attachment to me directly ([email protected]). 
Once added, please post back with the URL and I'll follow up internally.
Previous versions of the AIR runtime can be found here: Archived Adobe AIR SDK versions

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