All but 1 theme per group disappeared after Premiere Elements 4.0 crashed on start of burn to DVD
I have a project that is approximately 1 hour in length. This is the first project I am attempting to burn. I assigned a theme to the project and then proceeded to burn a DVD. Before the burn could actually start, PE crashed with a "blue screen" dump. I rebooted in Windows safe mode, then rebooted back into normal Windows mode. When I started PE and opened the project, nearly all of the themes were missing! It appears that only one theme per group remained.
What would have removed or hid the themes? I would have also expected all or none of the themes, rather than leaving just one per group. I was using a template in the "General" group, but the one that remained after the crash is not the one I had assigned to my project.
Does a reinstall restore the templates? If so, can I reinstall PE 4.0 from my CD without erasing, distroying, or losing the current projects I have created?
Thanks in advance for your comments!
Hunt,
Before diving into the details of the items in the article, I did a few of the basic things:
stopped my anti-virus product (doh!)
stopped the temperature monitor software (doh!)
did a quick disk cleanup
turned off all trivial stuff in msconfig
I rebooted the system and started Premiere Elements. I had not attempted to reload the templates at that point, so I proceeded to "Burn to DVD". I selected the minimal quality and started the burn. That worked! Next I exited PE and restarted it and then was able to successfully "Burn to DVD" using the max setting for quality. As expected, it took a while to finish, but it also completed successfully! The resulting DVD looks and sounds great, so the rendering and burn phases seem to be working fine on my hardware.
I noticed on the CD that there is an option to load the themes, so I am going to try loading that today. I'll post more comments after I get the themes reloaded in case there are other steps involved in restoring those within the program.
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Insanity is hereditary, you get it from your children
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Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.0.0
Application Timestamp: 4bbc5b10
Fault Module Name: CoolType.dll
Fault Module Version: 5.7.82.7602
Fault Module Timestamp: 4b980c97
Exception Code: c0000005
Exception Offset: 0000000000073a92
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7c82
Additional Information 2: 7c821a1fc13b00b508d1bb6ee7ecaf44
Additional Information 3: 019c
Additional Information 4: 019cb6db15489631b8a43faf27e30830
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 5.0.3.0
Application Timestamp: 4ce382d1
Fault Module Name: CoolType.dll
Fault Module Version: 5.7.82.7449
Fault Module Timestamp: 4b7b1af3
Exception Code: c0000005
Exception Offset: 00000000000739ea
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 889a
Additional Information 2: 889afed61eb6ddf1c1c3419adc6026b6
Additional Information 3: 8235
Additional Information 4: 823549a371dff618695395cc0a8514ee
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine. Any clues would be appreciated.It does not necessarily mean a "corrupt" font, but can be a font that PrPro, and PS, cannot handle.
Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
Repeat the proces, by uninstalling half of the remaining fonts and testing.
If necessary, repeat by removing half of the now remaining fonts and testing.
When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
Keep notes on which fonts you are uninstalling and reinstalling, until you narrow it down to the problem font(s).
I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
Good luck,
Hunt
PS - one common cause for hangs on loading PrPro can be from VST's, used in Audio-editing. If you also have a lot of VST's, you could have two issues with two separate programs, i..e. PS hanging on fonts, and PrPro hanging on VST's. The results would be the same, but the causes could be different. That leads to even more work. For PrPro, also see this ARTICLE. If you get PS launching, but PrPro is still not functioning, drop by the PrPro Forum, and someone can help you there. -
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https://www.apple.com/quicktime/download/
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Thanks for the follow up.
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Local Disk C
Program Files (x86)
Common Files
Adobe
and in the Adobe Folder is the OOBE Folder that you rename if this Shared Technologies error is blocking an install or reinstall.
As for
The setup has detected that ElementsAutoAnalyzer.exe dynamiclinkmanager (dynamiclinkmanager.exe)
Opening to Task Manager/Processes, finding those .exe files, and doing an End Process typically takes care of those problems.
Since you have reinstalled the program, you must have succeeded in the above. Great job.
Have you done an inspection, seeking pile ups of preview files, conformed audio, and conformed video files? Is the computer defragmented? These days the defragmentation is done automatically, but worth checking.
You indicated that the video card driver is up to date. Was the latest update done after Premiere Elements 11 was working well? If so, you could look at roll back of the video card driver version. If it does not improve the situation, you could always revert to the one that you know to be current.
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Clear the cache and the cookies from sites that cause problems.
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Premiere Elements 7.0 Crashing After Period of Stability
Hello
I have been using Premiere Elements 7.0 on my system for some time and after having had it crash about 50% of the time I finally got things to a point where they were working well. I carefully put a project together, keeping it in small sections and rendering it to high quality video files and then piecing it together in one final, overall project. I left it for about a month and then went back to it with a fresh mind and began tweeking it bit by bit, shortening some bits, changing some of the music etc., and otherwise greatly improving it.
After doing these steps I went back to tweak it some more and the program became very unstable, essentially crashing after every right-click of the media on the timeline or whenever I pressed stop after starting preview playback. I thought this could be an issue with my system, perhaps a Windows Update or new driver or something had caused this. Well, I got so frustrated, because I had put so much effort into this project, that I ordered Sony Vegas Home Studio Platinum 9.0 Pro Pack. I backed up my media and project and then reinstalled Vista from scratch, adding another hard drive and installing the latest drivers etc. I reinstalled Premiere Elements 7.0.
I tried to open the project I was working on again and the first time I tried it, with my second drive as a scratch disk, it seemed to run very well. When I started editing the project a bit more it started crashing again in the same circumstances - when I right clicked any clips on the timeline or after stopping the clip playing after starting playback.
Does anyone have any suggestions as to what I can do? By reinstalling my system I have essentially done the equivalent of many troubleshooting steps all at once, and I've cleaned the render cache of Premiere Elements 7.0 and stuff like that. I'm really trying to keep using Premiere Elements 7.0 and I've mastered the program to an intermediate level by using Steve Grisetti's excellent "Muvipix.com Guide to Adobe Premiere Elements 7" and Paul Ekerts' "Creating Hollywood Style Movies with Adobe Premiere Elements 7" but I am losing all faith in the program, the kind of faith that is necessary when completing long projects.Sorry I haven't got back immediately, I'm on the other side of the world (Australia) so I'm asleep while you guys are responding (and I assume you guys are asleep now.)
I tried deleting the cache etc and re-rending everything but that didn't work. I tried altering Playback Properties to Compatible or Normal instead of GPU Accerated and I got excited when it stopped crashing whenever I right click anything on the timeline, but it still crashes when I start playback and then press stop or space bar to stop. So a little bit of progress.
I'm thinking that maybe it might be the latest Realtek Audio driver that I'm using which is a beta version but I'm not sure that I had it installed prior to reinstalling Vista. But I will try it later just to see.
As for the format that the sub-clipps that I rendered are in, they are avi files using YUV 422 10bit REC 709 format. I think its a professional format that is very large in size. Each clip is 1280x720 because my clip is going to YouTube. I would probably have not used such a big file size producing codec but it worked perfect for several months which leads me to suspect that it is not the cause of my issues. The problem I have is that some of the resources I used to produce these sub-clipps have gone because I forgot to back them up, which means that if I want to alter the codec I use for each sub-clip I cannot go back and re-render but rather would have to transcode from the YUV 422 codec to a different one and I don't know of any programs that even recognise YUV 422 10bit other than Premiere Elements. And it's a lot of extra work just to find out that it might not even help.
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Premiere Elements 8 and crashes
Question: I have tried all the Adobe recommended fixes due to my NVidia graphics card but my project still regularly crashes and now as soon as it starts loading the elements, it crashes with no error message.
System: Windows 7 Professional (x64) (build 7600)
2.80 gighertz Intel Core i7 860
Multi-core (4 total)
Hyper-threaded (8 total)
64-bit ready
32 kb primary memory cache
8192 kb secondary memory cache
999.99 Gig Usable Hard Drive
748.24 Gig free space
Main circuit Board Gigabyte Technology P55M-UD2
Bus Clock: 133 MH
Bios: Award Software International F11 06/23/2010
4 Gig Memory; 2 Gig each in Slot A0 and A2
Single ATA Hard Drive WDC WEd002FAEX-00Z3A0
NVIDIA GeForce 8400 GS Display Adapter with newest 64 bit driver 266.58
Assets: About 300 still images imported from an album in Photoshop elements shot with a Cannon Power Shot a570 IS
Stills are at 3072 x 2304 or vice version, RGB, 180 resolution
27 short video clips from a Kodak Zi6 converted to avi files by AVS Video Converter
Project: I believe the presets are for NTSC DV although I can't get in to check; they've been this way because I usually shoot video with my Sony VX 2100.
Workflow: I imported the stills in chronological order preceding the first video. Then more stills in chronological order before the next relevant video. I am using the timeline. After each import I save, add transitions (mostly the cross dissolve), save, and render. Sometimes after saving rendered files, the system crashes and when I get back in the files haven't been rendered.
Some vertical stills it accepts just fine. For some others, I have to rotate them.
What I have done: I read all the suggestions from Adobe and the forums for dealing with the NVIDIA card. This is what I have done in the approximate order I have done it:
1. Installed the 8.0.1 update
2. Updted the NVIDIA GeForce 8400 GS driver to the newest 64 bit driver 266.58. I tried to do this update a couple of times. The sytem kept telling me the 260 driver was current but the NVIDIA website said to use the 266.58. I finally got it installed but a little later in the process.
3. I could not disable the Hardware Acceleration as the NVIDIA card would not let me...the option was grayed out.
4. I set both the global and the Premiere Elements threaded optimination to off.
5. I turned off "Enable GPU playback" at one time when I could still get into the program.
6. I recreated the adobe premiere elments plugincache.
7. I uninstalled the Nvidia 3D Stereo driver...it was called Stereo not steroscopic. In the NVIDIA control panel I did not install the Stereoscopic functions.
8. I was still crashing frequently. I was getting the low memory message, so I searched the forums and found directions to change the size of the paging file by clicking Start/accessories/run as administrator/enter at the command prompt BCDEDIT/SET INCREASEUSERVA ####. I started with 3072 then gradually increased as it wasn't helping up to 8000.
9. I think I finally upgraded the driver to the 266.58 at this point.
10. This morning I found directions on how to check the size of the paging file by accessing the control panel. It showed my paging file was only 4096 (I guess the former advice didn't work) and it changed it to a virtual memory minimum of 8000 and a maximum of 10000.
Now I can't get into the program at all. It says it has loaded 100%, then there is a 100 second pause. It starts loading the media and crashes.
I love Adobe products and was a former Adobe Premiere 6.5 user. Premiere Elements as described is perfect for me as a video hobbyist. Please help! I would welcome any more suggestions that I can try. Do you think I should just find a replacement for the NVidia board? If so, what would you recommend. I tend to do long projects. I just can't live with all these crashes.
Sincerely,
Tracy Matern
[email protected]Tracy,
Great job with the details - very well done!
This should be a "poster-child" for how to state details, and a problem.
Now, first thing that I see, regarding the crashes are the size of your still images. Overly-large stills require a ton of resources, and can crash the program, and/or the computer. Scaling of the stills to near the Frame Size of the Project will help greatly, and actually improve the quality of the output. This ARTICLE will give you tips.
Next, with a 64-bit OS, like Win7-64, 4GB of RAM is about the minimum for just the OS. Though PrE cannot use more than the 3.5GB of RAM, as it is still a 32-bit app., but the OS and other programs, certainly can. I would bump that up, if at all possible. Your OS and any other programs, will love you for it.
Off the top of my head, it sounds like you have got the video sub-system well handled, and would look beyond it (for now), to other factors.
You might want to see this ARTICLE on setting up a computer for video-editing sessions, and especially the link to Black Viper's Win7 Tune Up Tips Web site.
Also, check that you have the latest version of Apple's QT Player.
If necessary, there are more troubleshooting tips, and I'll be glad to share those, if necessary.
Thanks for the great post, and good luck,
Hunt -
Adobe Premiere Elements 8 Hangs Crashes Errors - Vista 32
Hi,
First I'll admit i'm no pro (obviously why im using elements), so if im doing something amatuerish it's because i'm not a professional.
I remember using adobe premiere elements 3 a while ago, and it ran fine.
I just bought Premiere Elements 8 and it's crashed more than any program i've ever used. Ive been to many forums to address the issues however there seems to be no solution in site (especially given that their support seems to be down at the moment).
The first "weird" issue is that I get a little red X that appears at the lower left portion of the screen and when I click on it it says that my preformance will be poor because my graphics card isn't working properly. This is not true as my Dual Nvidia 9800GT cards are working fine. (I have sli turned off for the record because of a conflict with Cubase). So I don't know what this means. But I did notice something odd in my windows video display options I have 1 montor enabled but I see 3 grayed out disabled monitors even thought I only have 1 plugged in. (I was using an additional one but it's unplugged currently)
My most common issue is with hanging that won't end. This usually happens when I apply a change to a file and trim it, or move it almost always in the timeline. The progrom just closes all together when I edit still images from time to time especially when I overlap it with a video.
When the hangs happen my Cpu is at 12%ish, and I have ram available. Although Premiere uses a truckload!
Here are my project specs:
The preset project mode that I chose was HD (hard drive) video, widescreen 48k because the files are from my hard drive so I didn't know what to choose
Working with .mov files which were improperly formated from the source with regards to aspect and given to me so i had to stretch them out (could this be an issue?)
Using the standard Premiere sound driver, although I do have a focurite interface but i only use that for Cubase.
Backround rendering is on (seems to speed things up with regards to workflow)
Autoanalyzer is off
Computer specs:
Dell XPS 630i
Intel Core2duo 3.16 Ghz
4 Gigs of ram (although only 2.8 showing because of partition issues anyone have a solution?)
Windows Vista 32 home premium
Dual SLI Nvidia 9800GT graphics cards - Both rated at 512 memory (latest drivers, physex, and 3D have been uninstalled threaded optimization turned off)
Mcaffe security system
If anyone can figure anything out from what I wrote please let me know! thanksHere's some basics (some of which you've already covered). Definitely disable McAfee realtime scanning while using PRE.:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
Use the GSpot Codec Information Utility to analyse the file and post screen image.
Post back here with the necessary information described here: Got a Problem? How to Get Started
As you've JUST bought PRE8 contact Adobe and get the complimentary upgrade to PRE9. Upgrade eligibility after new product announcement
Cheers,
Neale
Insanity is hereditary, you get it from your children
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