All content except for PDF are stuck in GenWWW - IBR IS converting them..

Hello,
We are having a serious issue with our UCM/IBR where all new documents except for PDF's are successfully converted (we confirmed this through IBR weblayout directory and log files) but they are never Released.
We have tried the following:
1. Reindexing
2. Rebooting both servers (including admin server)
We are using Direct PDFExport and Digital Media Graphics for conversion.
The connection status is OK and there are no errors in the logs and I can't even begin to tell you what some of this means in the trace log.
I don't usually say this but... Please help!!

Guys. It DID go through IBR. The conversion files, such as the thumbnails and web renditions for images are all being created and the trace logs in IBR even confirm that they were successfully converted. The issue is NOT that files are not being converted, it is that they are not getting released from GenWWW. We have rebuilt the Index twice and rebooted the services on each box.
Yes we are using PassThru for PDF's because there is no need to convert them. We are using Digital Media Graphics and PDFExport for the rest. This morning when we got in most of them had finally converted, but there are a few that are not, and we submitted some an hour ago and they are showing the same symptoms.
I have noticed a couple of strange things from the trace logs, as well as the weblayout folder:
1. The weblayout folder that contains the conversions in question from yesterday (there were about 3 dozen jpg's from the same folder) have something interesting going on. We recently renamed the parent folder from "Photos" to "Project Visuals," however within that weblayout folder there is ONLY a "Photos" folder - yet it contains all the newly converted files (which are in Project Visuals folder). I am thinking this might be a problem.
2. In the IBR logs I notice at the beginning and end of the job the COPYJOB operation does not get passed a job id. The exact errors are:
refinery/6     03.08 16:51:21.009     IdcServer-3047     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID: <no id passed>
refinery/6     03.08 16:51:36.219     IdcServer-3048     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID: <no id passed>
refinery/6     03.08 16:51:41.305     IdcServer-3049     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID: <no id passed>
refinery/6     03.08 16:51:41.352     IdcServer-3050     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID: <no id passed>
refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     starting conversion: DIGITAL MEDIA GRAPHICS; is subconversion: false
refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     Script: TRUE
refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     Evaluated to: TRUE
refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     Script: DigitalGraphicRenditions
refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     Evaluated to: DigitalGraphicRenditions
refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     Starting step: DigitalGraphicRenditions
refinery/6     03.08 16:51:44.082     Job_10396_prod_ucm     Script: onErrorFail, producesRequiredWebviewable...
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     Finished step: DigitalGraphicRenditions
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     Steps completed for Job: 10396
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     DigitalGraphicRenditions: 1: C:/app/oracle/product/fmw/USER_P~1/domains/prod_ibr_domain/ucm/ibr/vault/~temp/prod_ucm/10396/prod_032539~4.jpg
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     dConversionState = Converted
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     dConvMessage = Success
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     dFormat = image/jpeg
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     dWebExtension = jpg
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     RefineryConvertedFile = prod_032539~4.jpg
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     RefineryPrimaryConvertedPath = C:/app/oracle/product/fmw/USER_P~1/domains/prod_ibr_domain/ucm/ibr/vault/~temp/prod_ucm/10396/prod_032539~4.jpg
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     AdditionalRenditions = THUMBNAIL_PNG,ZIPRENDITIONS
refinery/6     03.08 16:51:45.408     Job_10396_prod_ucm     finished conversion: DIGITAL MEDIA GRAPHICS; is subconversion: false
refinery/6     03.08 16:51:49.136     QueueLockId_10396     entered m_postConvertedJobsTable edit with action: ADDJOB; on jobID: 10396
refinery/6     03.08 16:51:51.429     IdcServer-3052     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID: <no id passed>
refinery/6     03.08 16:51:53.847     IdcServer-3054     entered m_postConvertedJobsTable edit with action: DELETEJOB; on jobID: 10396
refinery/6     03.08 16:52:06.639     IdcServer-3059     entered m_postConvertedJobsTable edit with action: COPYJOBS; on jobID: <no id passed>As you can see the job has finished successfully from the log as well.
Do any of you know what is the normal expected behavior for these two scenarios? Shouldn't the conversion process create a new folder and update all the references from the photos folder?
I will continue with my troubleshooting as you have suggested. I appreciate the feedback.
thank you
s
Edited by: SethBW on Mar 9, 2012 7:59 AM
Edited by: SethBW on Mar 9, 2012 7:59 AM
I'm not sure why but it won't let me get rid of the jive quote tag... that's a problem with this forum and the default output of the trace logs.
Edited by: SethBW on Mar 9, 2012 8:21 AM

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