All quiet on the N8 PR1.1 update front - Nokia fai...

Question

Whilst the vast majority of N8s around the world have received this update there seem to be a large number which are "stuck in the system".
In a separate thread ( /t5/Software-Updates/Official-Nokia-N8-PR1-1-Softw​are-Release-Schedule/td-p/923407) Nokia were providing a regularly updated spreadsheet of when the update would be available by phone variant. That's not been updated since the 24th February.
Whilst I can accept that the release date may not be in Nokia's control, I feel they've shot themselves in the foot by starting out with good comms then letting it drop. In the thread we were promised that the update would be available within 5 days of the dates in the spreadsheet but with those dates being nearly 3 weeks past many of us are still waiting with no (promised) forthcoming information - and no update.
Shame - Nokia seemed to be doing well.

Answer 1

Akuma07 wrote:
You know what the worst thing is though.
NOBODY HAS A CLUE WHAT IS GOING ON AT NOKIA!!!!
I have rang Nokia customer service, I have rang Vodafone customer service. Neither of them have a clue what PR1.1 is!!!!!!!!!!!!!!!!!!!!
NOKIA!!! This whole PR1.1 **bleep** is one of the main reasons why I am SERIOUSLY considering jumping ship. I WANT MY UPDATE NOW.
Nokia Care contact centre staff are only able to help you to know what is the latest version of software for your particular device's product code, they will not be able to tell you when an update will become available - update schedules for Nokia devices, like those for most other major phone manufacturers, are not currently published in advance.
If your device is a Vodafone variant (ie: it has the Vodafone-customised version of the software), then Nokia will only be able to offer the update to you when it receives the approval from Vodafone. Approval for operator-variant software updates is a process undertaken at commercial level between Nokia and the operator concerned, just as Nokia Care staff cannot provide you with advanced scheduling, I doubt that the customer support staff of your operator will have information regarding update schedules for any devices that they offer.
Software updates are phased in due to the wide range of regional, national and network variants. Nobody questions the frustration of customers whose device is not yet able to receive an update that is already available to others, but this is regrettably unavoidable - particularly in the case of operator-variant models.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.