Alternative Content - html version of my flash template
Can someone please direct me to a good tutorial or explain the steps for creating a Flash website with an alternative html version. Is it as simple as creating two sites with a link to the html version or is there something special I can do to avoid duplicate content as far as SEO? I'm working with a purchased Flash template and would like to know the simplest way to do this. Thanking you in advance.
Hm, I assume you mean Camtasia Studio 8?
Check the chart on the page you linked. You'll see that the version you have installed is in fact the latest version for Chrome. They haven't updated it beyond that. Each browser engine has its own latest version of flash. IE and Mozilla are 11.4.402.287.
Aside that, there's no reason Camtasia should be requiring you to have that version of flash. Make sure when you're publishing your content that you don't check off any options to "require the user to have the latest version of Flash". You should also (if possible in your project) try to target MP4/HTML5. Check any HTML being generated with it (hopefully using SWFObject) and check for the version checking code. There is absolutely nothing Camtasia needs to require the latest version to do. I've been using Camtasia (TechSmith codec mostly) for screen recording since version 2.
Similar Messages
-
Alternative content for a user without Flash
I want to incorporate a Flash navigation bar into my new
site, but I realise that some users will not have Flash installed
on their pc. Is there a way of having an alternative HTML menu
appear if the users pc doesn't have the flash plugin.
Cheers
SHi ok i will try:
1. under systemadministration/portal display/desktop & display rules create an portal desktop somewhere in your pcd (under browse tab)
2. go to : pcd:portal_content/every_user/general and there should be your default framework page add this one to your created portal desktop
3. under pcd:portal_content/themes you can find your themes so you can also add one to your created portal desktop so you can now save it and your portal desktop is created
4. now create in some folder an new rule collection( just rightclick on some folder, new, rule collection)
and in the opened screen you can define rules like if user = chan than portal desktop = pcd:portal_content/mydesktops/my_portal_desktop
5. there is an master rule collection in :pcd:portal_content/administrator/super_admin/main_rules which is an master rule, you can ad here an expression and link to your created master rule collection like if user = chan THEN Rule Collection = pcd:portal_content/mydesktops/my_rule_collection
Now login again and it will work.
ps: under search tab on the systemadministration/portal display/desktop & display rules page you can also search your themes, desktops and rule collections -
Dreamweaver CS4 Content on this page requires a newer version of Adobe Flash Player.
I'm working with the CS4 Design Premium Suite. I've done all the updates. I've followed all the steps in the training.
I've used the adobe media encoder to create FLV file from a windows media clip.
Then on a simple new html page. saved to a brand new local folder I try to insert my conent:
I use menu command "Insert _ Media _ FLV" I browse to the file, I insert & save the page
I can see a place holder in design view but if I go to live view I see the message"Content on this page requires a newer version of Adobe Flash Player."
If I preview to a browser I get the same thing,
If I go to the local folder and access the page directly I get the same thing.
I alse created simple SWF file in Flash CS4. Saved in the root folder.
I use the menu command "Insert _ Media _ SWF" I see a place holder.
Save it, save all the files.
Same thing. Content on this page requires a newer version of Adobe Flash Player.
I read online where others are having this issue, someone one said "Why are you using "swfobject_modified?" "Try swfobject.modified"
tried with no visble change.
I thought that flash & dreamweaver are supposed to be fully intergrated?
Why are these seemingly simple operations causing me so much grief?
I'm days behind in my training & on my project due to this problem. Any help anyone could offer would be appreciated.
Thank you!Again... a novice at the "code"... is this helpful?
<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" width="250" height="420" id="FlashID" title="Spaceman USA UNITS">
<param name="movie" value="/web/units.swf" />
<param name="quality" value="high" />
<param name="wmode" value="opaque" />
<param name="swfversion" value="6.0.65.0" />
<!-- This param tag prompts users with Flash Player 6.0 r65 and higher to download the latest version of Flash Player. Delete it if you don’t want users to see the prompt. -->
<param name="expressinstall" value="/web/Scripts/expressInstall.swf" />
<!-- Next object tag is for non-IE browsers. So hide it from IE using IECC. -->
<!--[if !IE]>-->
<object type="application/x-shockwave-flash" data="/web/units.swf" width="250" height="420">
<!--<![endif]-->
<param name="quality" value="high" />
<param name="wmode" value="opaque" />
<param name="swfversion" value="6.0.65.0" />
<param name="expressinstall" value="/web/Scripts/expressInstall.swf" />
<!-- The browser displays the following alternative content for users with Flash Player 6.0 and older. -->
<div>
<h4>Content on this page requires a newer version of Adobe Flash Player.</h4>
<p><a href="http://www.adobe.com/go/getflashplayer"><img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" width="112" height="33" /></a></p>
</div>
<!--[if !IE]>-->
</object>
<!--<![endif]-->
</object> -
Flash Alternative Content ~ Best Practice ~ Safari on iOS Devices ~ iPad iPhone iPod Touch
Hi Folks,
Is there a documented best practice for providing alternate content for Flash in Safari on iOS devices?
I am getting white space where my Flash animation would normally appear, and management is displeased. I need to display alternative content in this space. I'm hopeful that Adobe has published a best practice for how to accomplish this.
tyvm
KeithNot sure about Adobe official stance but they have started using swfobject Flash detection to place Flash <objects> on the Web page. The problem I see with the Adobe implementation is that about the only alternate content they recommend is "Click here to download the latest version of Flash player".
That is about the lamest alternate content you could possibly imagine! Just because you recommend that your viewers download the new version.... doesn't mean they will... so they still go without REAL alternate content.
A MUCH BETTER use of swfobject is to actually provide alternate content! For your review::
If you think that Flash is somehow bad for SEO, it's time to dispell that MYTH!
If fact, in some circumstances I'll use Flash INSTEAD of just HTML because then I'll have better SEO than with just HTML alone.
http://www.worldbarefootcenter.com/
The link to World Barefoot Center in the above post is just one example. View the source code and you see a couple paragraphs of text along with regular HTML links.... but what displays is the Flash version of the image and Flash links.
The client provided the artwork for the page... and that's what they wanted to use a .jpg image. Well yes, that could be done in HTML but it would be virtually invisible to Google. So Instead I converted the image into a Flash .swf and used swfobject to display the Flash. swfobject allows you to create alternate content inside the <div> which also holds the Flash .swf, then when the page is loaded it detects if the browser has the Flash pluggin. If it does, it displays just the Flash content, if not, it displays the alternate content. Since almost everyone has the Flash pluggin, for most people the Flash version of the <div> will display.
The alternate content for that <div> can be any regular HTML text, images, media player, links, etc., anything that you would use if you were not using the Flash. Now the best part is that the alternate content can be "over the top" as far as optimizing for SEO, since it will not be seen by most viewers.
Here's another example of SEO with Flash.. again, the page is just a single image provided by the client:
http://www.ksowetsuits.com/
View the source code. The alt content is paragraph after paragraph of information about the site, including lists and links. If it was just the HTML, it might be kind of a boring Home page. But for SEO I can go "over the top" in promoting the site, since most viewers will never see that part... but it's all indexed by search engines. The end result is BETTER SEO using Flash than just HTML.
On another Web site, a Flash video is displayed, the alt content is the complete text narration of the video. Now how many people would take the time to read that if they could just watch the video instead?? again, better SEO with Flash than without. In fact in one case we had first page search result from that video narration within 4 hours of posting the page.
On still another site with a Flash video, the alt content is another video, but a .mov version, which will, in effect play Flash video on the iPhone (not possible you say??). Well since the iPhone does not have Flash pluggin, it simply displays the .mov version of the video, while everyione else sees the Flash version.
So anyway, if Flash is a part of your Web development, you should look into using swfobject and alternate content.
http://code.google.com/p/swfobject/
Best wishes,
Eye for Video
www.cidigitalmedia.com
So it is and has been for a number of years now, very easy to provide alternate content for non Flash devices... and that includes text, images, and video.
Best wishes,
Adninjastrator -
How do i get past this message?
To view this content, you need the latest version of the Flash Player. Adobe TV uses the Open Source Media Framework (OSMF) to deliver a superior video experience. Please upgrade your Flash Player to version 10.2 to benefit from this technology.
I am running Mac OS X 10.10.3 with the latest Safari version 8.0.5.
I have uninstalled and removed cache and reinstalled the Flash Player 17 many times, but still get this message when i try to view a video in Adobe TV.
I have version 17 of Flash player installed but the Adobe TV is asking me to upgrade to v10.2.Try using a different browser and/or be sure to install and enable the Flash Player plugins for your browser.
Safari
https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html
Chrome
Adobe Flash Player plug-in - Chrome Help
Firefox
Install the Flash plugin to view videos, animations and games | Firefox Help
Nancy O. -
Hi Frnds, Content on this page requires a newer version of Adobe Flash Player.
I am making my own website an
d i have inserted fla videos but i receive
" Content on this page requires a newer version of Adobe Flash Player" Is there any
way that i can make it. pls help me thnx......What products did you use to create this website - Flash, Flex, Actionscript, Dreamweaver, ...? Please go to the appropriate product forum and ask there.
-
Hi,
I have a really enoying problem here, please help me out!
I have built my personal webpage in Flash CS3/AS3. I did some updates today, changed some pictures and stuff. Now when I upload and replace the previous *.swf on the server, and try to load my webpage my browser displays the folowing message:
Content on this page requires a newer version of Adobe Flash Player.
I tried exporting with Flas Player 8, and checked it using different bowsers too (curenntly I use the latest version of Firefox), but I get the same error when trying to relode my site. I have no more ideas what to do.
Please help....
RegardsI have been used to this issue for a while now so I take it for granted with the solution.
It seems Dreamweaver has issues with absolute paths when it comes to displaying SWF files correctly.
It would seem that the logical workflow would be to open the File tab and drag the SWF file into place.
Doing this works if you test the SWF file directly in Dreamweaver by clicking on the Play button when the SWF file is active.
But if you view it in a browser using the Web URL you will get: Content on this page requires a newer version of Adobe Flash Player.
This plagued me for ages as I ended up installing and reinstalling Flash Player until I realised this was happening on all Computers that I tested the page on.
If you drag the SWF file onto the page, in Code View you will see in two locations in the generated code: data="file:///C|/path/swffile.swf"
Noe the strange | character after C ?
This needs to be changed to the relative path data="path/swffile.swf"
It will then work in the Browser without the error message
If you go: Insert / Media / SWF and choose the SWF file, it will add it correctly.
It only seems to happen when you drag the SWF into the page.
Hope this helps. -
Should I download and install the latest version of Adobe Flash to use with Lion? My need for Flash is very basic: Google Maps, YouTube, and content on certain websites. Thanks for any help you are able to provide.
Thanks for the speedy reply. I have read so many comments about Flash being incompatible with Lion I was wondering whether to download it or not. So many sites on the Web still require flash, however, you almost don't have a choice but to download it even if it is incompatible. I gather a better version of Flash will be available for Lion soon. Again, thanks for the help. I will download the latest version of Flash.
-
FLV works in preview but "content on this page requires a newer version of Adobe Flash Player"
I used Media Encoder CS5 to create a FLV file from an AVI file. The video plays correctly in preview (both IE and FF). After I uploaded the page, video, and the script folder (includes expressInstall.swf and swfobject_modified.js), the web page shows "the content of this page requires a newer version of Adobe Flash Player" (in FF. IE just show a partially completed download status bar). I am already at version 10 but I download and installed the player without any success. I am new to web site maintenance so any help will be appreciated. Thanks.
Ivan
The web site link is:
http://www.unitedsic.com/news10-Governor.htmlyou have faulty swf embed code. i don't know anything about the modified swfobject embedding except it causes problems and has no benefit known to me.
-
Inserting a flash template into dreamweaver
I have Macromedia Flash Pro 8 and I am using it to edit a
flash template. When I put it in dreamweaver I can view it and it
is fine, but when I try to put it on my remote server(my site) I
cannot get it on there. Does anyone have a solution for this? May
some key file that I need to be looking for?Thank you for helping me!
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0
Transitional//EN" "
http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="
http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html;
charset=utf-8" />
<title>Bridge Point Church</title>
<script src="/Scripts/AC_RunActiveContent.js"..."
type="text/javascript"></script>
</head>
<body>
<script type="text/javascript">
AC_FL_RunContent( 'codebase','
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,28,0','wid th','766','height','750','title','Bridge
Point Church','src','mainV8','quality','high','pluginspage','
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash','movi e','mainV8'
); //end AC code
</script>
<noscript>
<object
classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,28,0"
width="766" height="750" title="Bridge Point Church">
<param name="movie" value="mainV8.swf" />
<param name="quality" value="high" />
<embed src="mainV8.swf" quality="high" pluginspage="
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash"
type="application/x-shockwave-flash" width="766"
height="750"></embed>
</object>
</noscript>
</body>
</html> -
Provide alternative content for object
I'm trying to make my site accessible. I have used Bobby to
check for accessibility. I have an error pointing to my embedded
flash moive. The error is provided alternative content for each
object, line 227.
How do I do that?
Line 227:
<param name="quality" value="high" />
<object
classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,29,0"
width="600" height="80">
<param name="movie" value="flash/indexFlash_071206.swf"
/>
<param name="quality" value="high" />
<embed src="flash/indexFlash_071206.swf" quality="high"
pluginspage="
http://www.macromedia.com/go/getflashplayer"
type="application/x-shockwave-flash" width="600" height="80"
alt="This is a flash movie of traction power and overhead catenary
equipment manufactured by IMPulse NC."></embed>
</object>Trying to make Flash accessible is like trying to make a silk
purse from...
well, a sow's ear, you know? What does this Flash do for you?
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.dreamweavermx-templates.com
- Template Triage!
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
http://www.macromedia.com/support/search/
- Macromedia (MM) Technotes
==================
"pqer" <[email protected]> wrote in message
news:e9m667$qg7$[email protected]..
> I'm trying to make my site accessible. I have used Bobby
to check for
> accessibility. I have an error pointing to my embedded
flash moive. The
> error
> is provided alternative content for each object, line
227.
>
> How do I do that?
>
> Line 227:
>
> <param name="quality" value="high" />
>
> <object
classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
> codebase="
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#ve
> rsion=6,0,29,0" width="600" height="80">
> <param name="movie"
value="flash/indexFlash_071206.swf" />
> <param name="quality" value="high" />
> <embed src="flash/indexFlash_071206.swf"
quality="high"
> pluginspage="
http://www.macromedia.com/go/getflashplayer"
> type="application/x-shockwave-flash" width="600"
height="80" alt="This is
> a
> flash movie of traction power and overhead catenary
equipment manufactured
> by
> IMPulse NC."></embed>
>
> </object>
> -
Inserting into a flash template
Does anyone know how to insert an embedded file into a flash
template? Or Is this even possible?Thank you for helping me!
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0
Transitional//EN" "
http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="
http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html;
charset=utf-8" />
<title>Bridge Point Church</title>
<script src="/Scripts/AC_RunActiveContent.js"..."
type="text/javascript"></script>
</head>
<body>
<script type="text/javascript">
AC_FL_RunContent( 'codebase','
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,28,0','wid th','766','height','750','title','Bridge
Point Church','src','mainV8','quality','high','pluginspage','
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash','movi e','mainV8'
); //end AC code
</script>
<noscript>
<object
classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,28,0"
width="766" height="750" title="Bridge Point Church">
<param name="movie" value="mainV8.swf" />
<param name="quality" value="high" />
<embed src="mainV8.swf" quality="high" pluginspage="
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash"
type="application/x-shockwave-flash" width="766"
height="750"></embed>
</object>
</noscript>
</body>
</html> -
Why the HTML copy when creating Flash?
Just started working with Flash and I noticed when I publish
a page that I'm working on Flash creates a HTML version as well.
What I am working on will be placed within an existing site which
is all html. Not sure the reason for the additional html page and
what to do with it. Sorry if I'm a bit dense about this but ya
gotta start somewhere.as to what would be used for? the HTML? It provides the tags
for proper display of the SWF. From the
help docs:
To display a SWF file in a web browser, an HTML document must
use the object and embed tags with the
proper parameters.
Playing Flash content in a web browser requires an HTML
document that activates the SWF file and
specifies browser settings. The Publish command automatically
generates this document, from HTML
parameters in a template document.
The template document can be any text file that contains the
appropriate template
variablesâincluding a plain HTML file, a
file that includes code for special interpreters such as
ColdFusion or Active Server Pages (ASP), or a template
included with Flash.
To manually enter HTML parameters for Flash or customize a
builtâin template, use an HTML editor.
HTML parameters determine where the content appears in the
window, the background color, the size of
the SWF file, and so on, and set attributes for the object
and embed tags. Change these and other
settings in the HTML panel of the Publish Settings dialog
box. Changing these settings overrides
options youâve set in the SWF file.
just search help docs (F1) for "Using object and embed tags"
Chris Georgenes
Animator
http://www.mudbubble.com
http://www.keyframer.com
Adobe Community Expert
*\^^/*
(OO)
<---->
westlight wrote:
> Thanks. Still reading on as to what it would be used
for. Just for positioning and layout info?
>
> Back to the tutorials, and the Flash for Dummies book. -
Need help with a flash template
I'm an action script novice, so I downloaded a cool Flash template to beef up a part of a project I'm working on.
That template rotates thumbnails of web sites in a 3D space.
When user clicks on them they launch a new web page.
What I did:
I substituted the web thumbnails with characters and each character has an swf (info on each character) that i would like to load when user clicks on that character. Now, this thumbnail swf is loaded into a holder within a main movie when user clicks on "The Sensetionals" of the main buttons (in that main movie).
What I want to do:
1. When user clicks on each charater, I would like that character's swf to load into the same holder as the thumbnail swf.
Then I would have a close button that will unloadmovie that character swf and load back the thumbnail swf.
2. In the thumbnail swf, i would like to see the names of each character when user rolls over them. It's in the original code now, and shows up when I test the thumbnail swf on its own, but it's not showing up when it plays inside holder of the main movie. AND it's under the shadow/reflections, not readable. So, I would like to see it show up AND on top of the reflections.
Here's the link to view my version.
NOTE: ENTER ENGLISH ONLY
http://www.sensetionals.com/SenseTest/
I hope that's clear and not asking too much, but I'm really stuck and desperate here.
Any help would be greatly appreciated!
Here's the current code inside the thumbnail source file:
stop();
// total is length of label_list OR link_list
// OR total frames inside "flashmo thumbnails"
var total:Number = 13;
// length of label_list array and length of link_list array must be equal
// to length of frames inside "flashmo thumbnails" movieclip
var label_list:Array = new Array( "Dr Anatomy", "Feelix", "Eyeris", "T Buds", "Earl", "Nosey", "Dr Von Micron", "Karlos", "Tiny", "Funguy", "Protozoom", "Virusam", "Bacterio");
var link_list:Array = new Array("AnaTomyMov.swf", "FeelixMov.swf", "EyerisMov.swf", "BudMov.swf", "EarlMov.swf", "NosieMov.swf", "VonMicronMov.swf", "KarlosMov.swf", "TinyMov.swf", "FunguyMov.swf", "ProtozoomMov.swf", "VirusamMov.swf", "BacterioMov.swf");
var radiusX:Number = 330;
var radiusY:Number = 90;
var centerX:Number = 400;
var centerY:Number = 140;
var speed:Number = 0.005;
tn_group_mc._visible = false;
info.text = ""; fm_label.text = "";
for (var i = 0; i<total; i++)
var t = tn_group_mc.duplicateMovieClip("tn"+i, i);
t.tn_mc.gotoAndStop(i+1); t.tn_shadow_mc.gotoAndStop(i+1);
t.fm_label = label_list[i];
t.fm_url = link_list[i];
t.angle = i * ((Math.PI*2)/total);
t.onEnterFrame = mover;
t.fm_button.onRollOver = function()
fm_label.text = " " + this._parent.fm_label;
t.fm_button.onRollOut = function()
info.text = ""; fm_label.text = "";
t.fm_button.onRelease = function()
getURL(this._parent.fm_url);
function mover()
this._x = Math.cos(this.angle) * radiusX + centerX;
this._y = Math.sin(this.angle) * radiusY + centerY;
var s = this._y /(centerY+radiusY);
this._xscale = this._yscale = s*100;
this.angle += this._parent.speed;
this.swapDepths(Math.round(this._xscale) + 100);
this.onMouseMove = function()
speed = (this._xmouse-centerX) * 0.0001;Hi
Press F1 inside Flash, this brings up Help. In the text box
at the side of Search - enter Multilingual Content.
This gives you a sample for using several languages.
Hope it helps -
Problem playing an imported flash template in dreamweaver cs5
hi,i just downloaded a flash template from flashmo.com and imported it to dreamweaver cs5 through Insert > media > SWF and it loaded. but the problem is, when i click the live view or play the file in the properties,nothing shows up.except some texts "loading XML data..."
all the flash templates i have downloaded face this prob. i have no idea where is the mistake.
what could be the problem?any help,plz.From their website:
" Adobe Flash (version 8 or higher) is required to edit the
FLA file.
- Use the source codes at your own risk after downloading and
flashmo.com is
not responsible for any bugs or errors caused by
ActionScripts."
Do you own Flash? Are you familliar with action scripts? If
not, then you
probably want to start with a plain html template and learn
how to code html
and CSS. Flash sites look nice but they are not friendly for
Search Engines
or users who don't have flash player installed on their
system.
Here are some on-line tutorials to help you get started with
html and CSS
code:
www.w3schools.com (free)
www.Lynda.com (pay videos)
Adobe help - "Getting Started"
--Nancy O.
Alt-Web Design & Publishing
www.alt-web.com
"jdbcmcbride" <[email protected]> wrote in
message
news:ftr2vf$i4q$[email protected]..
> I am a first-time user of DreamWeaver and am currently
learning how to
build a
> website with the Adobe HTML article that they have.
However, I found a
flash
> template that I downloaded as it is exactly what I want
to use for my
website.
> My problem is, I don't know how to make it work.
>
> The template is located at
http://www.flashmo.com/home
and it is the one
on
> page 5 called "037 Wooden". If anyone can tell me what
to do to get this
to be
> my website, I would really appreciate it.
>
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Hi there, Since there are so many API's to work with XML, and being these Sun specifications, what are the really differences between them? And when should I use one instead of the other. Many Thanks, MeTitus
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Hello, can you tell me if the iPad 4th Gen WiFi Only will provide GPS services sufficient to run navigation apps such as Apple Maps and Google Maps. I am confused by some reports which state that any GPS positioning is carried out by the cellular c
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Logout non-activity time-needed more than 7200 seconds
Hi All, our customer wants to measure attendance time for his employees according to logged-in time within IPCC (it is SIPCC and CTIOS toolkit agent desktop client). The problem is that some of his agents sometimes dont want to accept calls for a whi