Am changing from elements 13 trial to full version,but when opening the editor it keeps asking for me to sign in and input serial number

I have been trying to get elements 13 working for a couple of weeks, after many hours of chat with support and them using remote access, it has still not worked. However, having been on several websites I have made progress and it is now running as the trial version.
The organiser works fine but every time I open the editor, it asks me to sign in and requests the serial number followed by the message "verifying serial number" which disappears after a few seconds. The same thing happens every time I open it as if my serial number is not being accepted
Please help

InDesign CS2 will not be able to open PM files on XP SP3, Vista, or Win 7.
Bob

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