Am having problem syncing my iphone. it keeps coming up with a message, itunes stopped working when it gets to step two backing up.

i am having problem with my iphone 4. i connet it to itunes all fine, when it comes to syncing it it allways comes up with the message, itunes has sopped working. itunes with then close and with in the message it says itunes will get back to me if a solution appers. i have tryed a few thing that i have read on here but nothing is working. it first started when i updated my itunes and phone since then i havnt been abale to sync.
can anybody help thanks.

Hi lukioxx!
You may need to try troubleshooting this issue according to the troubleshooting steps found in the following article:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden

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