Am trying to upgrade my itunes, and halfway through the process it says the older version of itunes cannot be removed

Am trying to install the latest version of itunes, as i need to get my new iphone up and running, halfway through the install it says the older version of itunes cannot be deleted.  what do i do now?

Akeenleyside,
Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

Similar Messages

  • In the middle of undating to iTunes10.6.3 a window comes up saying an older version on bonjour cannot be removed.  Then further into the download a window comes up that says the download was interrupted and can not finish and try at a later time.

    I am attempting to upgrade to iTunes 10.6.3 and halfway through the download a window pops up that says "cannot remove an older version of Bonjour", then I click Ok on that and then further into the download and upgrade a window pops up that says cannot complete , itunes upgrade was interrupted, try at a later time.What do I do now?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
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    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
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    I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed.  Contact your technical support."  I've tried a good number of remedies to no avail.  Can anyone help?

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    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
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    Download iTunes here: http://www.apple.com/itunes/download/
    If you're trying to connect your iPod to a new computer that doesn't have your iTunes library on it already then see Recover your iTunes library from your iPod or iOS device.
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  • I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

    I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

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    new iphone 5 and 4 year old macbook, and for some reason my computer says a later version of iTunes is required.  So, i went to ITunes and found i have the latest version availble at this time.  iTunes say phone can not be synced because it requires a version of 10.7 or greater?

    iPhone 5 requires OS X 10.6.8 & iTunes 10.7 or greater. I suspect you're running Leopard, 10.5.8, correct? If so, you will first have to update your OS, then iTunes in order to sync your phone.

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  • Cannot download newer version of itunes - older version of bonjour cannot be removed and to contact tech. support group pls. help

    Why am I not able to download the newer verion of iTunes? ......when downloading it is interrupted by"""older version of Bonjour cannot be removed-contact Tech. Supprt Group""  What am I suppost to do??  Can anyone help me with this issue.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • ITunes/Quicktime problem "The older version of Quicktime cannot be removed"

    Whenever I try installing iTunes 7, I get the message "The older version of Quicktime cannot be removed." A similar problem with the same wording similarly cropped when I downloaded iTunes 6.
    Source of the problem is a failed System Restore which left files corrupted and such, I've tried using ccCleaner to remove iTunes and Quicktime from the registry but it simply isn't there, as is the case when I use regedit in Run.
    Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
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    Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
    okay, let's try the technique from the following post. (it includes instructions on what to do if Add/Remove isn't working for a program.)
    http://discussions.apple.com/click.jspa?searchID=-1&messageID=3366434
    (the link in there to the itunes 7.0.1.8 installer now leads to a 7.0.2.16 installer. no cause for concern, use the 7.0.2.16.)

  • Installing i-tunes i get the message "older version of bonjour cannot be removed". What to do? I have uninstalled all old itunes/apple programs

    My itunes crashed and I uninstalled all apple/itunes products (I thought) and tried a fresh install. When I install I get the message "older version of bonjour cannot be removed" or "bonjour.msi" not available. How do I reinstall itunes from here?

    When I install I get the message "older version of bonjour cannot be removed" or "bonjour.msi" not available.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Cannot update Itunes. Older version of Bonjour cannot be removed

    Trying to update Itunes, but dowload stops stating 'Older version of Bonjour cannot be removed'     ' Ask your Technical support group'
    I am computer stupid and do not understand any of this.    Is there a simple way to overcome this?

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Restart the PC, and try another install. Does it go through properly this time?

  • Cannot download a new version of iTunes because the older version of Bonjour cannot be removed.

    I lost iTunes due to a virus.  Now I cannot download iTunes, because the older version of Bonjour cannot be removed.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

  • I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

    I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.
    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
    I am simply trying to view video files recorded on my iPhone and transferred to my computer.

    See if anything in this post might help...
    https://discussions.apple.com/message/22905774#22905774

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