Amazon app store not opening in my Z10 after OS updated to 10.3.1?

Recently updated my Balckberry z10 to 10.3.1 OS. Amazon appstore got installed as default. When i am trying to open it, it's asking permission to access data and files. And when i accept the same, the app crashes and closes. Please suggest way to resolve the issue.
Have rebooted, and done as much as I could thing, and yet, this app still doesnt work.
Worst is you cannot even remove the dam app from the system.
Went to Device Monitor then Storage then Appstore. Clear data. 
That would work if you could get past the ACCEPT part of the app. There is no data to clear if you dont even get to a logon screen
This app does not or has not installed correctly at all
You get to the ACCEPT permissions screen when the app opens and it immediatly crashes.
No login, and when you open the app again its the same thing. Permissions screen at which you accept it again and crash.
No matter how many times that you re install, reboot, reload the app
SAME thing over and over.

See http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/z-3-after-update-10-3/m-p/30... ..... That user had same problem with Amazon app store, among other issues. Security wipe corrected. User doesn't mention doing a restore. Possible problem returns after restore.
- Ira

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