An array of perplexing server problems

Hi, Gang!
We have just installed RoboHelp Server 9 and are publishing to it from RoboHelp verion 9.01.232 and we are seeing bunch of consistent problems.
I can publish to the server (WebHelp Pro project) yet when I attempt to preview the help through the server admin tool (via the Projects pane), it loads nothing but a blank page. The same is true if I attempt to view the hosted help system using a browser from outside of the admin tool. This exact same help system opens just fine manually using a browser.
If I attempt to delete a project (delete on the Projects pane, click Apply) the help projectis still there if I refresh the Projects pane by reloading the pane or by logging out and back in to the Admin tool.
Attempting to publish a second WebHelp Pro project seems to publish successfully (RH reports success) but the second project never appears; only the first one (even if I've deleted the first project repeatedly).
If I publish a FlashHelp project, it will display; however, it exhibits the same behavior as the WebHelp project in that I cannot delete it.
The Troubleshooting pane of the Admin tool shows "No default window for the [project name] project," and "No default project as been identified." Not sure about the former, but the documentation states that the server uses the topmost project as the default project so other than placing a project on the top I'm not sure how I specifiy that the only existing project is to be the default one.
Sometimes, rebooting the entire server will cause the Admin tool to display the correct reality (i.e., it will update to reflect deletions and new uploads and show what projects really exist), though the reboot only corrects the display issue in the project listing and I still cannot view the WebHelp Pro project or reliably delete or add new projects.
If I create a FlashHelp Pro project, it displays successfully using the Projects pane preview.
We have reverted the server back to a snapshot and reinstalled everything and this behavior does not change. Here are the specific versions of Java RE and Apache Tomcat that we are running.
1. Java Runtime Engine, jre-6u23-windows-i586-s.exe
Apache Tomcat Server, apache-tomcat-6.0.14.exe
I welcome any suggestions for getting this system to behave consistently and reliably.
Many thanks!

Hi Rocky. I'm UK based so working on a different time scale than you and John. More than happy to help out if I can though. Initially I can't offer any more advice than what John has already offered. However I would backup John's suggestion to delete all the folders on the server. It often fixes problems of this sort. If when you email John your log files you also email them to me, one of us can take a look at them and pass them on to the relevant people if necessary.
The RoboColum(n)
@robocolumn
Colum McAndrew

Similar Messages

How to fix "server problem" error message when trying to use PhoneGap build service.

I have a site that is now optimized for mobile devices and want to use the PhoneGap Build service in Dreamweaver CS6 to make a native app. Unfortunately, I keep getting the "We seem to be having server problems." error message when I try to create a new project. I did notice that the configuration file was created at the site root. I've seen a few other similar threads on this, but no solution. I've checked on any firewall issues (none) and know that the PhoneGap server is not down. The problem is on my end.
Thanks,
Loren

Not an answer to the server problem, but I have posted the PhoneGap Build process here: http://forums.adobe.com/message/4669054#4669054. It might help anyone still having problems.

[Fwd: Starting Managed server problem ......]

Forwarding to the security news group...
-------- Original Message --------
Subject: Starting Managed server problem ......
Date: 1 Jun 2004 23:02:53 -0700
From: Sameer <barsatkiraat2001>
Newsgroups: weblogic.developer.interest.management
Hi All,
I need you guy's help in this regard, that I am using solaris 8 and
installed Weblogic8.1 Server.
My Scenario is;
Have configured Admin Server and Managed server with nodemanager on one
unix machine.
So, what am facing the problem;
I am not able to get run Managed server after starting the nodemanager
and admin server, getting the error in nodemanager logs that is :
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Warning> <Security> <BEA-090482>
<BAD_CERTIFICATE alert was received from PortalQA - 10.12.10.94. Check
the peer to determine why it rejected the certificate chain (trusted CA
configuration, hostname verification). SSL debug tracing may be required
to determine the exact reason the certificate was rejected.>
And in Admin Server logs it's saying;
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Warning> <Security> <BEA-090504>
<Certificate chain received from PortalQA - 10.12.10.94 failed hostname
verification check. Certificate contained AdminQA but check expected
PortalQA>
The WebLogic Server did not start up properly.
Exception raised:
'weblogic.management.configuration.ConfigurationException: Due to faulty
SSL configuration, this server is unable to establish a connection to
the node manager.'
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Warning> <NodeManager> <BEA-300038>
<The node manager is unable to monitor this server. Could not create an
SSL connection to the node manager. Reason :
[Security:090504]Certificate chain received from PortalQA - 10.12.10.94
failed hostname verification check. Certificate contained AdminQA but
check expected PortalQA>
Reason: weblogic.management.configuration.ConfigurationException: Due to
faulty SSL configuration, this server is unable to establish a
connection to the node manager.
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Emergency> <WebLogicServer>
<BEA-000342> <Unable to initialize the server:
weblogic.management.configuration.ConfigurationException: Due to faulty
SSL configuration, this server is unable to establish a connection to
the node manager.>
If some one can help me, I do appreciate in all due respect.
Sameer.

Hello Satya/All,
I'm also experiencing the exact problem you are facing. It would be great if
somebody could help in this regard at the earliest.
Thanks, senthil
Satya Ghattu <[email protected]> wrote:
Forwarding to the security news group...
-------- Original Message --------
Subject: Starting Managed server problem ......
Date: 1 Jun 2004 23:02:53 -0700
From: Sameer <barsatkiraat2001>
Newsgroups: weblogic.developer.interest.management
Hi All,
I need you guy's help in this regard, that I am using solaris 8 and
installed Weblogic8.1 Server.
My Scenario is;
Have configured Admin Server and Managed server with nodemanager on one
unix machine.
So, what am facing the problem;
I am not able to get run Managed server after starting the nodemanager
and admin server, getting the error in nodemanager logs that is :
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Warning> <Security> <BEA-090482>
<BAD_CERTIFICATE alert was received from PortalQA - 10.12.10.94. Check
the peer to determine why it rejected the certificate chain (trusted
CA
configuration, hostname verification). SSL debug tracing may be required
to determine the exact reason the certificate was rejected.>
And in Admin Server logs it's saying;
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Warning> <Security> <BEA-090504>
<Certificate chain received from PortalQA - 10.12.10.94 failed hostname
verification check. Certificate contained AdminQA but check expected
PortalQA>
The WebLogic Server did not start up properly.
Exception raised:
'weblogic.management.configuration.ConfigurationException: Due to faulty
SSL configuration, this server is unable to establish a connection to
the node manager.'
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Warning> <NodeManager> <BEA-300038>
<The node manager is unable to monitor this server. Could not create
an
SSL connection to the node manager. Reason :
[Security:090504]Certificate chain received from PortalQA - 10.12.10.94
failed hostname verification check. Certificate contained AdminQA but
check expected PortalQA>
Reason: weblogic.management.configuration.ConfigurationException: Due
to
faulty SSL configuration, this server is unable to establish a
connection to the node manager.
<Jun 2, 2004 9:44:26 AM GMT 04:00> <Emergency> <WebLogicServer>
<BEA-000342> <Unable to initialize the server:
weblogic.management.configuration.ConfigurationException: Due to faulty
SSL configuration, this server is unable to establish a connection to
the node manager.>
If some one can help me, I do appreciate in all due respect.
Sameer.

Photoshop CS2: name server problem: Is there a solution?

Hi!
I have Photoshop CS2. I can't start the program anymore because of the already well known name server problem... (DEAR ADOBE!! HOW COULD YOU!!! )
Now, what can I do? As far as I know I purchased the software for an unlimited amount of time (thanks to the fact that there weren't any clouds, halleluja!)
Can anybody help me, please? Is there a way "around"?
Thanks a lot!!!
Christiane

Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

I keep getting Server problems when trying to sign into messages

Hi can anyone help, I have an Imac, and Lion X 10.7.3, I have downloaded Messages Beta, evertytime I try to register it will not let me, telling me Server Problems try again later? Has anyone come across this? And can anyone help? Thank you.

Hi can anyone help, I have an Imac, and Lion X 10.7.3, I have downloaded Messages Beta, evertytime I try to register it will not let me, telling me Server Problems try again later? Has anyone come across this? And can anyone help? Thank you.

I recently updated Firefox and now it will not open. It says there is a proxy server problem.

I was requested to update the program and now it says there is a proxy server problem.

Hi:
You can try this COMPRESSOR TROUBLESHOOTING document:
http://docs.info.apple.com/article.html?artnum=302845
Hope it helps !
Alberto

Firefox periodically drops my Verizon/Yahoo email site indicating it cannot find the server. Verizon alledges there are no server problems.

My email page will crash and the message received is:Firefox can't find the server at us.mc844.mail.yahoo.com. Repeated reloading does not help. After a period of time from 5 minutes to an hour the site can be accessed and is Ok for several days. The the problem reoccurs several times in the same day. When my email provider is contacted they indicate no server problems.

Report your error messages so your peers, like me, can make suggestions..
Official recommendations are on http://help.yahoo.com/l/us/verizon/mail/ymail/basics/mail-12859445.html NOTE THE URL's Stick with them if using YAHOO. I have not found a newer recommendation for pop.yahoo.verizon.net that you mention, and the help page was updated this month.
Note some have had trouble with missing intermediate certificates so get encryption errors. Shouldn't happen (except if you are missing the root certificate, which is your responsibility), but can be fixed by installing manually.
Some have reported needing to specify [email protected] rather than just userid, I believe on the SMTP side. Normally you specify only userid and password without the @verizon.net.

Mail Server Problem

The mail server problem has been resolved, mail is working as designed....yeah!!

silly discusting board, I've got 3 replies in my email but it's not showing here ...
anyway, this time I found after some chasing my tail .... that the mail preferences had wiped my password and I needed to reinstall it, then instruct it to go online and some other click stuff ....
and it seems to be ok now ....
but each round in past 2 weeks has been different "fix" .... or wait ....
sorry for anyone without master email for 5 days, that's just not right ....
I'm afraid that as apple starts "giving away" email accounts to build the cloud into something much bigger than the mobile me was .... that their folo up will fail and we will find ourselves not with the same apple durability / consistency but with the "hey it's free" attitude ....
let's see

Email server problem - failed to connect to server

Since Friday 27th August I've been having trouble connecting to the email server for my BT Yahoo account. It simply can't find the server, even though none of the account settings have changed and it has worked fine for years. Weirdly, sometimes it works and emails come through (so the settings are obviously fine) but then it will stop working for no apparent reason. I use Thunderbird as my email client, but I tested the account in Outlook Express and it gives the same error. The account works fine over webmail, and through my iPhone, however.
It seems like this is a DNS error rather than software related - is there anything BT-related that could be causing this, or any simple fixes? I've tried rebooting the HomeHub but that doesn't seem to have made a difference. I work from home, so this is a really annoying problem.

Lynx wrote:
Interesting - we have exactly the same problem. Haven't been able to download for days. This has happened with two different computers with different anti-virus systems - so one assumes it's not suddenly that. I can access my e-mail online and reply (having to bcc myself, so when it does eventually work I have copies on my outlook express. It was working perfectly one night and the next morning just stopped - nothing happened in between.
I have tried to find out what the error number means, but no-one - not even BT's Help section - seem to have the solution. Have you ever seen the Eddie Izzard sketch on YouTube? This is definately one of those moments!
If you find a solution - would really appreciate you posting it on here, so I can fix mine. Will do the same for youi.
Hi.
This sort of problem is hard to determine. It could be a few things, including a corruption of the mail account (which can last for a short time or a number of days), it could be a local problem - which you've ruled out by the different computer check, or perhaps a "stuck" email - say one which is spam/virus attached and the online checking systems failing to pass through it, or possibly a stale IP address.
The latter 2 are easy to check, the first via webmail and see if there is anything near the "top" of the list that may cause a problem, moving to a new folder, and try again. The last can be tried by power cycling the router to get a new IP address. Disconnect the broadband and router for say 15 minutes and then reconnect to try again.
If there was a major server problem, there would be lots more complaints.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

I have just installed Lion OS and Face Time encounters server problems on sign up. I have sought the firewall problem without success and even temporarily turned off firewall with no success.

I have just installed Lion OS and Face Time encounters server problems on sign up. I have sought to rectify the firewall problem without success and even temporarily turned off firewall with no success. Any ideas?

Some folks have discovered that changing their DNS service fixes FaceTime connection issues.
The ideal way is to configure your modem/router with DNS service, but often settings in System Preferences/Network/Advanced/DNS on your Mac will override the router settings. Try either of these;
OpenDNS
208.67.222.222, 208.67.220.220
Google Public DNS
8.8.8.8, 8.8.4.4

TS4002 Anybody having icloud server problems today? No incoming mail

Dear all,
I'm not receiving any mail guz Icloud tells me it has a server problem. I can send mail but not receive any. I can send myself a message using gmail sending it to my own gmail adres and I receive in my Mail program, no problem, it's just the ME account that does not work on any of my apple devices. I've checked the setting in the prefference from the Mail program, they all seam normal......ANY tips???
Thank you so much,
Simon

Most inconvenient... trying to run a business and I made the mistake of using my me.com acct. for business rather than the old Yahoo acct. I haven't been able to receive email all day either.
Seeing that it's affecting less than 1% of it's customers, really is annoying for some reason.

Could Not Sign In: A server problem is blocking Apple ID sign in. Try signing in later.

After a successful iOS 5 upgrade to my iPhone 3GS, I began going through the setup wizard the phone takes you through upon initial use. However, I'm unable to make it past the part where you are supposed to "Sign In with an Apple ID". The steps to reproduce the problem are:
Click "Sign In with an Apple ID".
Per the "Have MobileMe and an ITunes Account?" instructions, I opt to type in my MobileMe e-mail address (e.g. [email protected]) and password.
Click "Next".
Specify birthday.
Click "Next".
Click "Agree".
Click "Agree" on popup.
A popup error is produced which reads "Could Not Sign In: A server problem is blocking Apple ID sign in. Try signing in later.".
Click "OK" which takes you back to the initial sign in screen.
I have tried logging in since 2am ET. It is now 8:17am ET. The server should not be down for over 6 hours. Any ideas?
Thanks in advance for any assistance offered!

Hi Natalie,
I was able to workaround this issue by clicking the "Skip" option on the first screen. Afterwards, I went back and manually entered my me.com Apple ID in Settings | iCloud and my iTunes Apple ID in Settings | Store. Doing it this way doesn't ask you to enter your birthday and I haven't yet found where that is supposed to be set. However, everything appears to be working correctly without it. Hope this helps!
Brad

What primary server problem,fail to connect,how to i resolve ,please give idea

what primary server problem,fail to connect,how to i resolve ,please give idea

Hi,
can you provide more information please? Thank you !

Waiting on server problem

I have an intermittent problem with FTP on CS6 that is widely reported on the Internet. When I try to upload files CS6 hangs with a "waiting on server ..." message. How do I fix this bug?

23. Re: Waiting on server problem
Tony Minute Mar 13, 2014 8:25 AM (in response to Tony Minute)
sent this to adobe via the bug report form. they got back to me and asked me to try the following, which seems to have worked! give it a shot.
Go to Site category in preferences dialog.
Increase the FTP time out time from 30 sec to higher value. Let us say 180 sec.
Hit apply and close.
I tried this and it worked for a while but here were are again. i was dealing with this a year ago, and was already dealing with it for a year before this post, and i'm still dealing with it. Multiple macs, multiple servers.

I am trying to activate my iPhone. I am seeing a message saying "a server problem is blocking Apple ID sign in. Try signing in later." What is this?

I am trying to activate my new Verizon Iphone. I am getting a message saying "A server problem is blocking Apple ID sign in. Please try again later." What is this and it seems to be persisting.........can't activate my long awaited new phone!

Hi Natalie,
I was able to workaround this issue by clicking the "Skip" option on the first screen. Afterwards, I went back and manually entered my me.com Apple ID in Settings | iCloud and my iTunes Apple ID in Settings | Store. Doing it this way doesn't ask you to enter your birthday and I haven't yet found where that is supposed to be set. However, everything appears to be working correctly without it. Hope this helps!
Brad

An array of perplexing server problems

Similar Messages

Maybe you are looking for