An error exists on this page...

My customers are getting the Adobe Reader error "An error exists on this page...". The error has only occurred on large .pdf files (6MB to 15MB), after the file has been uploaded to a USB drive, and the USB drive has been shipped to the customer. We then will send the same file via email or ftp site to the customer and they have no issue. Obviously, this makes my company look bad and frustrates our customers. Any idea how to stop the error from occurring on a shipped USB drive?

I cannot quite understand why a PDF on an external device would act differently than from the HD.  That USB drive, is it a memory stick?
Can you share such a PDF with us: https://forums.adobe.com/thread/1408375

Similar Messages

  • Reader XI, An Error Exists on this Page, Acrobat may not display

    Hello,
    I need some help please.  The small business I work for as a contract employee uses Google Doc's, and we input our information into spreadsheets on a daily basis, from our home computers.
    My home computer is XP Professional, and I am using  Mozilla Firefox 36.0. I know we are using older computer programs, but until we can afford newer computers we have to use what we have.
    Prior to today, when I printed off my spreadsheets in Google Doc's I had no problems, however tonight I just starting receiving this error message;  An error exists on this page.  Acrobat may not display the page correctly.  Please contact the person who created the file.
    I contacted my manager and had her send me a new spreadsheet, Invitation to Edit and input my information into the new spreadsheet.
    I then go to my timesheet, and highlight all the rows that I would like to print, then I hit the print key, then I get the box that states, opening my timesheet which is a PDF which is an Adobe Acrobat Document, then I have this message, What should Firefox do with this file?  I have it set to open with Adobe Reader (default) do this for files automatically like this.
    The file downloads, however I have noticed that Adobe at times has a difficult time opening up right away and then I receive the error message that Adobe isn't responding and I end up closing the program out and restarting my computer.
    This error message shows up just before the document begins to print and the document prints off with out any problems.
    I even did a repair and that didn't help.  My printer is a HP Color LaserJet 4500 and I've had no issues with Adobe prior to tonight.
    Do I need to uninstall Adobe Reader & Re-install the program?
    I can't send a copy of the file because it contains confidential material.
    I've also posted this message on Adobe Acrobat, and have not received a response.
    Please advise.
    Thank you,

    Hello,
    Thank you for responding.  Sorry that my message is so confusing.
    In Google Doc's we are able to highlight/selected portions of a PDF to print.
    In Mozilla Fox under Applications, Portable Format Document (PDF) Use Adobe Reader (default).
    So when I go to print off my timesheet, after I have highlighted everything, I get this message:  I've chosen to open my timesheet which is: Adobe Acrobat Document from https//docs.google.com. What should Firefox do with this file?  Open with Adobe Reader (default).
    Do this automatically for files like this from now on. I click on the OK and the file downloads as a PDF file in Adobe Reader.  On Google Doc's I click on the print key then I am able to open up my printer menu.  Its after I click on the print key that I receive this message.
    So what do I do please?
    Thank you,
    Maureen A. Mumm
          From: pwillener <[email protected]>
    To: Maureen Mumm <[email protected]>
    Sent: Friday, March 6, 2015 8:05 PM
    Subject:  Reader XI, An Error Exists on this Page, Acrobat may not display
    Reader XI, An Error Exists on this Page, Acrobat may not display
    created by pwillener in Adobe Reader - View the full discussion
    Maureen Mumm wrote: I then go to my timesheet, and highlight all the rows that I would like to print, then I hit the print key, then I get the box that states, opening my timesheet which is a PDF which is an Adobe Acrobat Document, then I have this message, What should Firefox do with this file?  I have it set to open with Adobe Reader (default) do this for files automatically like this.
    This is very confusing to me; Adobe Reader does not have such a functionality (to print highlighted/selected portions of a PDF). Could it be that this is a functionality of Google Docs? Also I have never seen a message "What should Firefox do with this file?". If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7262026#7262026 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7262026#7262026 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Acrobat 9 Pro: Message "An error exists on this page. Acrobat may not display page correctly.

    Hi everyone,
    I posted this in September: "Over the past week, I have received pdfs from 2 different graphic design contractors that do not open correctly in Acrobat 9 Pro. There is an error in the document and when I scroll to the page where the error is, I get: "An error exists on this page. Acrobat may not display the page correctly. Please contact the person hwo created the PDF document to correct the problem." I did this, and the contractor remade the pdf 3 times, and I still couldn't open it. This contractor is already using CS5. For the problem today, I haven't asked for it to be remade yet--decided to see if I could find out if anyone else is having the same problem. The second contractor is using CS4. The only thing that I have done differently at my end over the past week is upgrade CS4 to CS5. I already had Acrobat Pro 9 so I didn't update it when I updated my CS5 products. Should I have upgraded Acrobat 9 anyway? Somehow, it doesn't feel right that this is the problem. Any info on this would be appreciated."
    I got one response from that posting, suggesting that the pdf was corrupted over email. That wasn't the problem.
    What I didn't say above is that whenever I got an error message upon opening the pdf and clicked OK, I got another message: "Insufficient data for an image." I found that one or all of the images in the pdf were missing. Upon further investigation, the contractor and I found that sometimes the error message pointed to a specific font used--that being a Helvetica Bold font. Once we substituted it with a Helvetica Neue LT Std Adobe Opentype font, we no longer had an issue.
    However, the problem rose it's ugly head today--what, 6 months later! I'm talking about 2 different pdfs this time.
    For PDF#1, I got this error message about the font: "Cannot extract the embedded font 'JNAGNS+HelveticaNeueLTStd-Bd'. Some characters may not display or print correctly."  When I click OK, I get another: "Insufficient data for an image." The images don't show up in the pdf. What I don't understand about this pdf is that this is one of those that was fixed in September. The only changes made in the document was to paragraph text--none to the text in the images. When I opened the revised pdf today, I am getting the same message again. This makes no sense.
    I returned to my September blog to see if any further advice had been posted, but nada--not even anything from Adobe about it. I goggled until I found where someone suggested running a "Report PDF syntax issues" analysis in Preflight. I did that and even though the analysis showed the pdf passed, I checked the fonts in the list and saw that the one pointed to in the error message showed that a long list of glyphs were missing on both pages of the pdf. I have asked my contractor to replace her font with a new one, in case it has gotten corrupted. Haven't a new pdf to open yet.
    Then when I opened PDF#2, I got the message: "An error exists on this page. Acrobat may not display the page correctly. Please contact the person hwo created the PDF document to correct the problem." When I ran the "Report PDF syntax issues" analysis in Preflight, I found got this warning: "Invalid operand(s) for operator (1 match on 1 page)". I clicked through and under "Page Description Errors/Invalid operand(s) for operator", it identifies Operator Name, Stream State, Operators Read, and Traversal Path. Under "Trigger Values" is says "Invalid operand(s) for operator: is true". None of this means a thing to me so I can't figure out what the problem is.
    Let me say this: Both the contractor and I are using CS5 and Acrobat Pro 9, on Lion. If it helps, the contractor also sent one of the problem pdfs back in September to my boss who is running Acrobat Pro 9 on Windows 7 and she got the same messages.
    Does anyone out there have a suggestion for us? PLEASE HELP!!!!

    Thanks to all for posting suggestions. As it turned out, the contractor who was having a problem reinstalled Acrobat 9. She works from home and is emailing the pdfs to me. Things were running smoothly until this past week, when the problem started again. Whenever I get a pdf that won't open properly or print, I asked her to zip it and it is no longer a problem. Last week, I had the same problem start with a contractor in Florida and she also zips the pdf when there is a problem. Now I am thinking the problem might be at my end. I wonder if something is happening to them when they come through our firewall at work. I asked IT about it before but they didn't have a clue what the problem might be. Right now, zipping is the answer...who knows how long that will continue to work.

  • Print Problem - PDF is OK on Windows 7, but OK on Windows XP with "Acrobat Reader An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

    I have received a PDF which prints fine in Windows 7 but with Windows XP I get "Acrobat Reader An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem." and a blank piece of paper passes through the printer. I appreciate that Windows XP is no longer supported but I would like to think that the solution to this problem is not too difficult!
    I have tried Acrobat 9, 10 and 11.
    Any advice (apart from use Windows 7! ) would be most welcome.
    Many thanks.

    If you use the same Adobe Reader versions with the same PDF on Windows 7 and XP, then I would expect the outcome to be the same.
    Is this a local or online PDF?
    If local, is the file really exactly the same?
    If online, in what browser?

  • Acrobat 9 Pro: Message "An error exists on this page. Acrobat may not display page correctly. Please

    Over the past week, I have received pdfs from 2 different graphic design contractors that do not open correctly in Acrobat 9 Pro. There is an error in the document and when I scroll to the page where the error is, I get: An error exists on this page. Acrobat may not display the page correctly. Please contact the person hwo created the PDF document to correct the problem." I did this, and the contractor remade the pdf 3 times, and I still couldn't open it. This contractor is already using CS5. For the problem today, I haven't asked for it to be remade yet--decided to see if I could find out if anyone else is having the same problem. The second contractor is using CS4. The only thing that I have done differently at my end over the past week is upgrade CS4 to CS5. I already had Acrobat Pro 9 so I didn't update it when I updated my CS5 products. Should I have upgraded Acrobat 9 anyway? Somehow, it doesn't feel right that this is the problem. Any info on this would be appreciated.

    Thanks for the quick reply. Would zipping the pdf protect it through email...like I said, this is the first time I've had this problem and I've been getting pdfs though email for years.

  • Error in Acrobat 8: An error exists on this page. Acrobat may not display the page correctly...?

    Hi,
    We perform the e-signing on any PDF using our custom e-signature plug-in. Once that's done, when we try re-opening the PDF in Acrobat version 8.0.0.0, we get the following error:-
    "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem"
    Please note that this error occurs intermittently and is NOT observed in Acrobat 7 or 9.  Also, when a plain PDF is opened (i.e. a PDF without any signature on it) then there is NO error.
    Could you let me know what could be the issue here? I read it in Acrobat 8.1.3 release notes that such an error was a known bug in version 8.0.0.0 (http://kb2.adobe.com/cps/407/kb407016.html), but I am not sure of its cause.
    Let me know your comments/suggestions.
    Thanks!

    I am getting the same error even in Acrobat version 8.1.3.
    Additionally, I noticed that if we click on menu ‘Advanced->Sign&Certify->Preview Document’, then we get a notification as “This document is not PDF/SigQ compliant and may display inconsistently”. On clicking  ‘View report’ on that notification, the below dialog pops up. It has errors listed as:-
    Code 4000 : Unrecognized PDF content. The document contains PDF content or custom content not supported by the current version of Acrobat.
    Code 4002: PDF content contains erros.
    However, if we sign the PDF using default adobe signature functionality and reopen that PDF, the error does NOT come and the notification also says ‘This document is PDF/SigQ compliant’.
    Can anybody please suggest what could be missing in the custom sign that we apply? Is it because of any of the missing fonts or any other resources?
    Awaiting reply!
    Regards.

  • PDF as Base64: An Error exists on this page

    Hello,
    In a scenario I am extracting the PDF file from archive and encoding it in BASE64 format.
    At receiver side, while decoding the Base64 format, I am getting all the data correctly but an error is coming during display.
    "An Error exists in this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."
    Any suggestion please.
    Thanks,
    Madan Agrawal

    Hi !!
    I did the some, and while i was doing, i got the some error, it was beacuse i added few characters after encoding for other propouse, and then when i decoded and try to preview i got this error.
    Check if you are doing something like that.
    Regards
    Edited by: Antonio Valladares Fernandez on Sep 21, 2011 12:28 PM

  • "An error exists on this page." - too vague!

    Hello.
    I'm using v 9.5.1.
    I open a PDF which I have created and it says
    "An error exists on this page. Acrobat may not display the page correctly. Please contact the person hwo created the PDF document to correct the problem."
    Well, I can't see any problem. The document behaves fine in Excel. The error annoys my clients.
    The Excel has a large graphic in the header which acts as a background for each page.
    I'd like someone at Adobe to look at the file and tell me what's wrong, but I see no way to add an attachemnt or even sent Adobe support an email...
    Help please..

    Ok, I've done some research. Here are my thoughts.
    1. The error message, anything like that is a Red Flag. Don't think of distributing a file with that kind of error. Different software, and even different releases of Acrobat will do different things. Some will show the page up to the error. Some will blank it out. Some will show the page, then blank it if you try to scroll. And so on.
    2. The problem is that the PDF is bad. The Bad Thing happens to be the last thing in the page, and not part of what you designed (I expect), so you might see everything else - but that's just good luck.
    3. You export the file from Excel. This what is doing the bad stuff. Try using the Acrobat toolbar in Excel, or printing to Adobe PDF.
    4. Technical details: the problem is that Excel includes two grey boxes scaled to 0%. 0% is an impossible size and causes errors. Maybe you added these boxes yourself - if so, you can remove them. The chances are it's just something Excel does, maybe there's an update.

  • An error exists on this page. acrobat may not display the page correctly.

    While opening a pdf document it shows an error as "An error exists on this page. acrobat may not display the page correctly. Please contact the person who has created this pdf to correct the problem". The pdf was made in 1.4 Adobe 5.x version. Any suggestions.

    I suggest you contact the person who has created the PDF in order to fix the problem.

  • Reader 11.0.0.1 An error exist on this page. Acrobat may not display the page correctly. Please cont

    "An error exist on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."
    Any ideas how to get rid of this? Realistically its not practical to contact them, nor the other 1,000,000 web site owners whom host pdf's.
    I really would like to disable the pop up only.
    Seem to get it on quite a few PDF's. This web page seems to have quite a few that produce the problem.
    http://www.2010.cannell.co.uk/manuals/manuals_porsche.html
    click on the link to the pdf, scroll down a few pages and it pops up.
    I do not get the error when using reader 10, only the new 11.0.0.1 version.

    Hi Pat,
    No problem withthe link you supplied.
    This is one that has the problem "948 Cayenne Owners Manual - 2008 - Turbo" http://www.2010.cannell.co.uk/manuals/manuals_porsche.html
    Just FYI, I look after 8000 clients, have the same problem on 3 of my test machines.
    All windows 7, 64 bit  IE9 fully patched.
    Using 32 bit IE
    Testing prior to upgrade from 10 to 11

  • Error: An error exists on this page. Acrobat may not display the page correctly.

    Hi --
    The PDF I created is throwing an error message for some people in my organization and not others. I took a final PDF from our printer (not sure what they used to create it), optimized it, and added metadata and bookmarks -- all in Acrobat Pro X on a Mac. At one point I replaced a page of a lower resolution version with a page from a higher resolution version in order to maintain resolution for a particular image, but I later optimized the whole file and wiped out the higher resolution image. I also changed the numbering using the thumbnail view so that the frontmatter of the book uses lowercase roman numerals and printed page numbers match document page numbers. I removed the page number from the front and back covers. There are a bunch of images in the file.
    The file is on our website behind a registration/log in page (free registration - Lincoln Institute of Land Policy Web Site) and this is a new initiative for us -- giving away full books as PDFs for free -- so I would like to know that the file is not throwing errors. However, there doesn't seem to be a common browser/Acrobat Reader config among the people here getting the error.
    I can provide the file if needed.
    Thanks in advance,
    Susan

    Acrobat 8 Pro. I combined several other PDFs that I downloaded, into one new document. It saved without errors, then after I printed it, this message popped up.
    I poked around in the menus, looking for some type of "audit" function, like my CAD software has and found "Examine Document". I clicked on that and then removed all the 'metadata', 'hidden text on pages' and 'deleted hidden page and image content'. If the error message doesn't pop up again, I'll assume that fixed the problem.

  • An Error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.

    Anyone have a quick fix for this?
    The user that created a document updated adobe reader prior to getting this error message.

    The PDF file structure is complex with lots of compression, offset tables, xref tables,  mapping information, images, etc  and if Acrobat/Reader cannot fix the minor problem then you need to download a new copy of the file from the source.
    If this file is being sent by email make sure you email program can handle the PDF attachment or have the PDF sent to you in a zip file.

  • "An error exists on this page. Acrobat may not display the page correctly. Please contact the person

    i have made a form in Adobe acrobat.... the fills appear exactly fine but when i want to print the file the error dialog box appears and when i continue the text characters in the fields are printed all on each other. i tried the same on different computers and same issue . what should i do?

    hi Ajlan,
    i am using acrobat XI pro...
    actually i found out that everything is ok on other computers specially windows (i use mac) i just need to fix the problem on my computer as well.
    i created three different forms all from scratch and the same thing happened in all of them.

  • Link Reports -item  does not exists on this page

    I have two tables Person table with Primary Key of PersonID, and Person_Qualification Table with a FK of Person_ID.
    I have a report for each table. I have created a report on the Person Table(Page 3000) with a link column to the Person Qualification Report (Page 3119).
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    However anytime I click this link that takes me to the PersonQualification report I get an error stating the Item P3000_Person ID does not exists on this page (3119).
    I have linked a form and report together before, but not two reports.
    I want the person qualification report to be only for the personID that was clicked on.
    I tried adding P3000_PersonID to the query in the person_qualification page I.E. where PersonID=:P3000_PersonID but I still get the item P3000_Person ID does not exists on this page or something to this effect.
    Thanks

    Hello gtjr,
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    Hope this helps,
    John
    Please remember to reward helpful or correct responses. :-)

  • Error ERR-3331 This page was already submitted and can not be re-submitted.

    Our application has been in production for several years... we upgraded last fall to 3.0 (10g). Periodically in the past users would get this error message "Error ERR-3331 This page was already submitted and can not be re-submitted." but in the past week it has been occuring after every 5-8 page loads. Our application has a couple dozen tabs and if I click from one tab to another (same level), after the 5-8 clicks, I get this error. I am not doing anything on any of the pages, and there are no auto-submits.
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    Hmmm... it probably isn't possible to grant outside access to the system, but...
    Does anyone know if it is "possible" that this could occur if one page is still loading when the user clicks on a new tab and attempts to load a new page before the first is loaded? And, is there a setting/page option that I can set to immediately cancel the load of a page when a user tries to load a new page before it's finished?
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