An error occured while trying to access this service

I signed up to convert PDF to word, paid my money and have spent over an HOUR trying to get it to work and reading forums.  I have tried EVERYTHING listed and just want to convert.  I get this message on the program:
An error occured while trying to access this service
And this message online:
The file you are trying to access could not be found.  The file may have been deleted or moved in another session.
PLEASE HELP!!!

[topic moved to Acrobat.com Services forum]

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