An error occurred while executing a custom action:_PopulateUserRoles

Question

I am trying to install Service Manager 2012 RTM onto a brand new server 2008r2. The purpose is to replace the other Data Management server that is giving me problems upgrading to service pack1. I go through the setup and connect to the SQL server and
the database that has my existing DM. I am using the same credentials and everything is the same. It goes all the way to the end and I get an error :
An error occurred while executing a custom action:_PopulateUserRoles
This upgrade attempt has failed before permanent modifications were made. Upgrade has successfully rolled back to the original state of the system. Once the correction are made, you can retry upgrade for this roll

Answer 1

After this error, I reran setup and used the domain admin account instead of the Service Manager Admins group I created in AD. The  error did not happen again, but I did get the "Setup cannot complete - RollbackCleanup"
error. This was fixed by following this link: "http://www.cireson.com/scsm/scsm-an-error-occurred/" and this MS article: "http://support.microsoft.com/kb/922918/en-us".
These are the steps (I had to create the DWORD 32 bit):
Click Start, click Run, type regedit, and then click
OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
In the right pane, locate the ServicesPipeTimeout entry.
Note  If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:
On the Edit menu, point to
New, and then click DWORD Value.
Type ServicesPipeTimeout, and then press ENTER.
Right-click ServicesPipeTimeout, and then click Modify.
Click Decimal, type 60000, and then click
OK.
This value represents the time in milliseconds before a service times out.
Restart the computer.
Hope this helps!
BR,
Robert
Robert