"An error occurred while installing Adobe AIR"

I am running Vista Home Premium SP1, and I keep getting the
following error while trying to reinstall Air. After the install, I
get a dialog box telling me Air installed successfully. When I
click OK, I get a second box telling me: "An error occurred while
installing Adobe AIR. Installation may not be allowed by your
administrator. Please contact
your administrator."
This error has repeated itself time after time. Air had
installed fine a while back, but programs using it began having
problems with uprgrades, so I uninstalled them and uninstalled Air,
then tried to reinstall Air.
Here's the .airinstall.log file from the last install
attempt:
Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting elevated install
subinstaller: starting install
subinstaller: Scheduling runtime installation operations
subinstaller: Installed Product GUID: is same:false
subinstaller: Beginning runtime installation
subinstaller: Beginning install
subinstaller: Installing
c:\users\me\appdata\local\temp\air7233.tmp\setup.msi
subinstaller: Execution complete; beginning commit phase
subinstaller: Commit complete
subinstaller: install complete
Elevated install completed
subinstaller: begin quitting
Elevated install failed (3001)
runtime install entering error state: [ErrorEvent
type="error" bubbles=false cancelable=false eventPhase=2
text="Error #3001" errorID=3001]
begin quitting
Any idea what's wrong?
Thanks

I am also getting an error. I first noticed it when trying to
install the jott express application. I then tried installing Adobe
air 1.1 standalone.
Both logs are attached.
Jott Log
Starting app install of
http://jott.com/jottexpress/jx.air
UI SWF load is complete
UI initialized
Unpackaging to
C:\WINDOWS\system32\config\systemprofile\TEMP\fla1DD.tmp
unpackaging is complete
application is bound to side-by-side version 1.0
application is bound to this version of the runtime
app id JottExpress
pub id 50E28EE2422BD0599F081C2408B1BFDDBEFC6B6B.1
application not currently installed
Waiting for user confirmation
User confirmed action: install
creating native installer in:
C:\WINDOWS\system32\config\systemprofile\TEMP\fla1DE.tmp
native installer creation complete
Starting install
Destination for installed application is d:\Program Files
Installed Product GUID: is same:false
Scheduling uninstall of product guid
{BB8B979E-E336-47E7-96BC-1031C1B94561}
Beginning install
Installing
C:\WINDOWS\system32\config\SYSTEM~1\TEMP\AIR1D6.tmp\setup.msi
Uninstalling product w/ GUID
{BB8B979E-E336-47E7-96BC-1031C1B94561}
Error occurred; beginning rollback: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
Rolling back install of
C:\WINDOWS\system32\config\SYSTEM~1\TEMP\AIR1D6.tmp\setup.msi
Rollback due to error complete
stateInstalling: [ErrorEvent type="error" bubbles=false
cancelable=false eventPhase=2 text="1612" errorID=0]
starting cleanup of temporary files
application installer exiting
Air Log
erforming runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: additionalNewest
starting install
Scheduling runtime installation operations
Installed Product GUID: is same:false
Scheduling uninstall of product guid
{BB8B979E-E336-47E7-96BC-1031C1B94561}
Beginning runtime installation
Beginning install
Installing
c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
Uninstalling product w/ GUID
{BB8B979E-E336-47E7-96BC-1031C1B94561}
Error occurred; beginning rollback: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
Rolling back install of
c:\windows\system32\config\system~1\temp\air1f1.tmp\setup.msi
Rollback due to error complete
error during install: [ErrorEvent type="error" bubbles=false
cancelable=false eventPhase=2 text="1612" errorID=0]
runtime install entering error state: [ErrorEvent
type="error" bubbles=false cancelable=false eventPhase=2
text="1612" errorID=0]
begin quitting
updater called with args:C:\Program Files\Common Files\Adobe
AIR\Versions\1.0.6\Adobe AIR Updater.exe,-installupdatecheck

Similar Messages

  • Can't Install. An error occurred while installing Adobe AIR

    I can't install Adobe AIR. I'm getting the infamous error:
    "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
    I'm the administrator of the computer.
    I'm running Windows 7 Ultimate 32-bit.
    I've tried the right-click-run-as-administrator solution and I'm getting the same error.
    I've read Troubleshoot AIR installation | Windows and none of the solutions worked.
    I'm installing the latest AIR version (I've tried older versions too)
    I've tried Microsoft Install and Uninstall Fix It and AIR doesn't appear on the list of programs.
    Here is my install log:
    [2012-04-13:11:31:20] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-13:11:31:20] Commandline is:
    [2012-04-13:11:31:20] No installed runtime detected
    [2012-04-13:11:31:42] Relaunching with elevation
    [2012-04-13:11:31:42] Launching subprocess with commandline c:\users\mmazza\appdata\local\temp\aira62d.tmp\adobe air installer.exe -ei
    [2012-04-13:11:31:42] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-13:11:31:42] Commandline is: -stdio \\.\pipe\AIR_5604_0 -ei
    [2012-04-13:11:31:42] No installed runtime detected
    [2012-04-13:11:31:43] Starting silent runtime install. Installing runtime version 3.2.0.2070
    [2012-04-13:11:31:43] Installing msi at c:\users\mmazza\appdata\local\temp\aira62d.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    [2012-04-13:11:31:45] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-04-13:11:31:45] Rolling back install of c:\users\mmazza\appdata\local\temp\aira62d.tmp\setup.msi
    [2012-04-13:11:31:45] Rollback complete
    [2012-04-13:11:31:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-04-13:11:31:45] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-04-13:11:31:45] Runtime Installer end with exit code 7
    [2012-04-13:11:31:47] Runtime Installer end with exit code 7
    Hope someone can help. Thanks.

    Chris, thanks for your help. Here's the log:
    === Logging started: 4/16/2012  11:16:05 ===
    Action start 11:16:05: INSTALL.
    Action start 11:16:05: FindRelatedProducts.
    Action ended 11:16:05: FindRelatedProducts. Return value 1.
    Action start 11:16:05: ValidateProductID.
    Action ended 11:16:05: ValidateProductID. Return value 1.
    Action start 11:16:05: SetSHAREDADDINFOLDER.
    Action ended 11:16:05: SetSHAREDADDINFOLDER. Return value 1.
    Action start 11:16:05: CostInitialize.
    Action ended 11:16:05: CostInitialize. Return value 1.
    Action start 11:16:05: FileCost.
    Action ended 11:16:05: FileCost. Return value 1.
    Action start 11:16:05: CostFinalize.
    Action ended 11:16:06: CostFinalize. Return value 1.
    Action start 11:16:06: MigrateFeatureStates.
    Action ended 11:16:06: MigrateFeatureStates. Return value 0.
    Action start 11:16:06: InstallValidate.
    Action ended 11:16:06: InstallValidate. Return value 1.
    Action start 11:16:06: SetARPINSTALLLOCATION.
    Action ended 11:16:06: SetARPINSTALLLOCATION. Return value 1.
    Action start 11:16:06: InstallInitialize.
    Action ended 11:16:07: InstallInitialize. Return value 1.
    Action start 11:16:07: ProcessComponents.
    Action ended 11:16:07: ProcessComponents. Return value 1.
    Action start 11:16:07: UnpublishFeatures.
    Action ended 11:16:07: UnpublishFeatures. Return value 1.
    Action start 11:16:07: RemoveRegistryValues.
    Action ended 11:16:07: RemoveRegistryValues. Return value 1.
    Action start 11:16:07: RemoveDuplicateFiles.
    Action ended 11:16:07: RemoveDuplicateFiles. Return value 1.
    Action start 11:16:07: RemoveFiles.
    Action ended 11:16:07: RemoveFiles. Return value 0.
    Action start 11:16:07: InstallFiles.
    Action ended 11:16:07: InstallFiles. Return value 1.
    Action start 11:16:07: DuplicateFiles.
    Action ended 11:16:07: DuplicateFiles. Return value 1.
    Action start 11:16:07: WriteRegistryValues.
    Action ended 11:16:07: WriteRegistryValues. Return value 1.
    Action start 11:16:07: RegisterUser.
    Action ended 11:16:07: RegisterUser. Return value 1.
    Action start 11:16:07: RegisterProduct.
    Action ended 11:16:07: RegisterProduct. Return value 1.
    Action start 11:16:07: PublishFeatures.
    Action ended 11:16:07: PublishFeatures. Return value 1.
    Action start 11:16:07: PublishProduct.
    Action ended 11:16:07: PublishProduct. Return value 1.
    Action start 11:16:07: InstallExecute.
    MSI (s) (EC:04) [11:16:09:069]: Product: Adobe AIR -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
    Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
    Action ended 11:16:09: InstallExecute. Return value 3.
    Action ended 11:16:10: INSTALL. Return value 3.
    Property(S): ARPINSTALLLOCATION = c:\Program Files\Common Files\Adobe AIR\
    Property(S): SHAREDADDINFOLDER = c:\Program Files\Adobe\Flash Player\AddIns\airappinstaller\
    Property(S): UpgradeCode = {8DA920D5-C41C-42E0-BF31-87BA49984EE4}
    Property(S): UC8DA920D5C41C42E0BF3187BA49984EE4 = {FDB3B167-F4FA-461D-976F-286304A57B2A}
    Property(S): Resources = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\
    Property(S): Version = c:\Program Files\Common Files\Adobe AIR\Versions\1.0\
    Property(S): Versions = c:\Program Files\Common Files\Adobe AIR\Versions\
    Property(S): AIR = c:\Program Files\Common Files\Adobe AIR\
    Property(S): CommonFilesFolder = c:\Program Files\Common Files\
    Property(S): TARGETDIR = c:\
    Property(S): SourceDir = c:\users\mmazza\appdata\local\temp\air5438.tmp\
    Property(S): Manufacturer = Adobe Systems Incorporated
    Property(S): ProductCode = {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    Property(S): ProductLanguage = 1033
    Property(S): ProductName = Adobe AIR
    Property(S): ProductVersion = 3.2.0.2070
    Property(S): REINSTALLMODE = amus
    Property(S): ARPSYSTEMCOMPONENT = yes
    Property(S): REBOOT = Suppress
    Property(S): ALLUSERS = 1
    Property(S): SecureCustomProperties = ARPSYSTEMCOMPONENT;REINSTALLMODE;SHAREDADDINFOLDER;UC8DA920D5C41C42E0BF3187BA49984EE4
    Property(S): MsiLogFileLocation = C:\Users\mmazza\AppData\Local\Temp\MSI46b03.LOG
    Property(S): PackageCode = {496CC99A-E905-4C30-B3F0-14CB137CACAC}
    Property(S): ProductState = -1
    Property(S): PackagecodeChanging = 1
    Property(S): CURRENTDIRECTORY = C:\Users\mmazza\Downloads
    Property(S): CLIENTUILEVEL = 3
    Property(S): MSICLIENTUSESEXTERNALUI = 1
    Property(S): CLIENTPROCESSID = 1156
    Property(S): VersionDatabase = 200
    Property(S): VersionMsi = 5.00
    Property(S): VersionNT = 601
    Property(S): WindowsBuild = 7600
    Property(S): ServicePackLevel = 0
    Property(S): ServicePackLevelMinor = 0
    Property(S): MsiNTProductType = 1
    Property(S): WindowsFolder = c:\Windows\
    Property(S): WindowsVolume = c:\
    Property(S): SystemFolder = C:\Windows\system32\
    Property(S): System16Folder = C:\Windows\system\
    Property(S): RemoteAdminTS = 1
    Property(S): TempFolder = C:\Users\mmazza\AppData\Local\Temp\
    Property(S): ProgramFilesFolder = C:\Program Files\
    Property(S): AppDataFolder = C:\Users\mmazza\AppData\Roaming\
    Property(S): FavoritesFolder = C:\Users\mmazza\Favorites\
    Property(S): NetHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
    Property(S): PersonalFolder = C:\Users\mmazza\Documents\
    Property(S): PrintHoodFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
    Property(S): RecentFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\Recent\
    Property(S): SendToFolder = C:\Users\mmazza\AppData\Roaming\Microsoft\Windows\SendTo\
    Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
    Property(S): CommonAppDataFolder = C:\ProgramData\
    Property(S): LocalAppDataFolder = C:\Users\mmazza\AppData\Local\
    Property(S): MyPicturesFolder = C:\Users\mmazza\Pictures\
    Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
    Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
    Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
    Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
    Property(S): DesktopFolder = C:\Users\Public\Desktop\
    Property(S): FontsFolder = C:\Windows\Fonts\
    Property(S): GPTSupport = 1
    Property(S): OLEAdvtSupport = 1
    Property(S): ShellAdvtSupport = 1
    Property(S): Intel = 6
    Property(S): PhysicalMemory = 3325
    Property(S): VirtualMemory = 4304
    Property(S): AdminUser = 1
    Property(S): MsiTrueAdminUser = 1
    Property(S): LogonUser = mmazza
    Property(S): UserSID = S-1-5-21-823518204-1563985344-842925246-12804
    Property(S): UserLanguageID = 1033
    Property(S): ComputerName = RGPROWS1015
    Property(S): SystemLanguageID = 1033
    Property(S): ScreenX = 1024
    Property(S): ScreenY = 768
    Property(S): CaptionHeight = 22
    Property(S): BorderTop = 1
    Property(S): BorderSide = 1
    Property(S): TextHeight = 16
    Property(S): TextInternalLeading = 3
    Property(S): ColorBits = 32
    Property(S): TTCSupport = 1
    Property(S): Time = 11:16:10
    Property(S): Date = 4/16/2012
    Property(S): MsiNetAssemblySupport = 4.0.30319.1
    Property(S): MsiWin32AssemblySupport = 6.1.7600.16385
    Property(S): RedirectedDllSupport = 2
    Property(S): MsiRunningElevated = 1
    Property(S): Privileged = 1
    Property(S): USERNAME = d
    Property(S): DATABASE = c:\Windows\Installer\446fe3.msi
    Property(S): OriginalDatabase = c:\users\mmazza\appdata\local\temp\air5438.tmp\setup.msi
    Property(S): UILevel = 2
    Property(S): ACTION = INSTALL
    Property(S): ROOTDRIVE = c:\
    Property(S): CostingComplete = 1
    Property(S): OutOfDiskSpace = 0
    Property(S): OutOfNoRbDiskSpace = 0
    Property(S): PrimaryVolumeSpaceAvailable = 0
    Property(S): PrimaryVolumeSpaceRequired = 0
    Property(S): PrimaryVolumeSpaceRemaining = 0
    Property(S): INSTALLLEVEL = 1
    Property(S): SOURCEDIR = c:\users\mmazza\appdata\local\temp\air5438.tmp\
    Property(S): SourcedirProduct = {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    Property(S): ProductToBeRegistered = 1
    MSI (s) (EC:04) [11:16:10:707]: Product: Adobe AIR -- Installation failed.
    MSI (s) (EC:04) [11:16:10:720]: Windows Installer installed the product. Product Name: Adobe AIR. Product Version: 3.2.0.2070. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
    === Logging stopped: 4/16/2012  11:16:10 ===
    I've tried to delete the HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.air\OpenWithProgids key, but I got the message "Cannot delete. Error while deleting key"

  • Cannot install Adobe AIR; "An error occurred while installing Adobe AIR. Installation may not be allowed by your adminstrator"

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    + System
      - Provider
         MsiInstaller 
      - EventID 10011
         32777 
       Level 2 
       Task 0 
       Keywords 0x80000000000000 
      - TimeCreated
         2014-10-16T04:05:37.000000000Z 
       EventRecordID 126767 
       Channel Application 
       Computer O-Daniel 
      - Security
         S-1-5-21-3951430011-144139548-1304176236-1001 
    - EventData
    Product: Adobe AIR --
    Key not valid for use in specified state. 
    (NULL)
    (NULL)
    (NULL)
    (NULL)
    (NULL)
    7B37424241454334372D314343302D344342382D414442342D3533314237384442443144447D

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  • An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator. I'm the administrator

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    + System
      - Provider
         MsiInstaller 
      - EventID 10011
         32777 
       Level 2 
       Task 0 
       Keywords 0x80000000000000 
      - TimeCreated
         2014-10-16T04:05:37.000000000Z 
       EventRecordID 126767 
       Channel Application 
       Computer O-Daniel 
      - Security
         S-1-5-21-3951430011-144139548-1304176236-1001 
    - EventData
    Product: Adobe AIR --
    Key not valid for use in specified state. 
    (NULL)
    (NULL)
    (NULL)
    (NULL)
    (NULL)
    7B37424241454334372D314343302D344342382D414442342D3533314237384442443144447D

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