An error occurred while trying to access the audit log

Question

Hi I have run Set-Mailbox ian.shapton -AuditOwner Update, Move, MoveToDeletedItems, SoftDelete, HardDelete
I then created and deleted an email and ran Search-MailboxAuditLog -Identity "ian shapton" -LogonTypes Owner -StartDate "12/21/2014 12:00" -EndDate "12/21/2014 13:00" -ShowDetails
I see An error occurred while trying to access the audit log. For more details, see the inner exception.
    + CategoryInfo          : NotSpecified: (:) [Search-MailboxAuditLog], AuditLogException
    + FullyQualifiedErrorId : [Server=Mailbox01,RequestId=07f17915-f25d-4fd5-b23e-f07a2482f4a4,TimeStamp=21/12/2014 16:45:39] [FailureCategory=Cmdlet-AuditLogException] 255D6156,Microsoft.Exchange.Management.SystemConfigurationTasks.SearchMailboxAuditLog
MSExchange CmdletLogs shows Microsoft.Exchange.Data.ApplicationLogic.AuditLogServiceException: The Exchange Web Service returned an error while trying to access the audit log. Reason: 'Error','ErrorTimeoutExpired','The search operation could
not be completed within the allotted time limit. Please try to narrow down your scope to reduce the result set.'.
I am a Recipient Admin and Org Admin and can search other mailboxes using -LogonTypes Delegate
Any idea what I am missing here?
shapi

Answer 1

Hi,
I have the same problem when I run the Search-MailboxAuditLog command.  It has been working for 2 weeks but suddenly after moving databases from one datacenter to another and back again it stopped working.  The account running the command
is in all necessary roles needed.
This is what I have tested after it stopped working:
- Search-MailboxAuditLog -Identity "xxxxxxx" -LogonTypes Delegate -StartDate (Get-Date).Adddays(-1) = Works
- Search-MailboxAuditLog -Identity "xxxxxxx" -LogonTypes Delegate -StartDate (Get-Date).Adddays(-1) -showdetails = does not work and comes with an error.
"The Exchange Web Service returned an error while trying to access the audit log. Reason: 'Error','ErrorTimeoutExpired',
'The search operation could not be completed within the allotted time limit. 
Please try to narrow down your scope to reduce the result set.'."
This is very bad for us because we use a lot of shared mailboxes with delegates and want to report delegate action on these mailboxes.
Environment:
- 3 datacenters
- Exchange 2013 CU7
Thorir
thorir