An Error was encountered while retrieving page content

Hi guys,
I have a user that is having an issue when trying to add a header & footer and is receiving "an error was encountered while retieving page content" error. Our firm has acrobat 9.0 pro on windows xp. The file is located on a network share and even if i copy this file to my desktop it gives me this error. Let me know if you guys need more information.
Thanks.

Checking the network share is always a good starting point. Acrobat has had problems with some of these over the years. I would generally recommend working locally. However, that does not appear to be the current problem. Since you mentioned AA9.0, my first recommendation is to update AA which is currently at 9.4.4 version. That may solve the problem, partiuclarly if you are using 9.0. The updates may be done from the help menu (you will likely see several. The should always be installed in order). The help menu links generally give you cummulative updates. You can also download them from Adobe.com>downloads and select the updates in the right field near the top. You can then search for the Acrobat Windows updates. You have to generally install ALL of them that are listed in order. They generally are not cummulative. I am guessing the updates may fix the problem.

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