'An unknown error occurred when trying to play the...

Hello,
I have had a BT Vision package for a few months but we recently moved house and wanted to transfer our services. Since moving in, we have got the telephone, internet and TV channels working however we are struggling with the additional TV services (i.e. catch up, recording, on demand).
Everytime we try to play something on catch up or via on demand, or try to play a recorded programme, it attempts to load but then the following error message appears at the bottom of the screen in a red box - 'An unknown error occurred when trying to play the video OutputProtectionEnableFailed'
I have phoned BT's technical department on several occasions who have not been able to resolve the issue. I have tried Googling this error message and searching BT's website however I cannot find any comments about this error. BT have offered to send a technician out however will automatically charge £99 if this is an error with the cable rather than the BT box. This is a lot of money and I am not able to risk this potential charge when I'm not sure what the problem might be.
If anyone know's what might be causing this , or has had the same error message themselves, I would be very grateful to know.
Many thanks,
SHyde

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