An update is required to use Folio Builder. Please click here to download the Folio Producer tools.

Hello,
I'm using CS 5.5, Mac OS 10.8.4. I've spent the last two nights trying to figure this out but I am really stuck this time... I think the issue I'm having is similar to IDEAMAN1 but I got lost on his advice after trying some stuff out, so help would be greatly appreciated!! (I'm only medium-level tech savvy...)
Trying to create my first epublication. Downloaded FolioPanel v26 and installed it, then FolioProducerTools v27 and installed it. Realised I had stuffed it up so uninstalled both using the uninstaller. Re-downloaded FolioProducerTools v27, FoiioPanel v27 and installed in that order and popup said the updates were ready to go. Opened InDesign and folio builder panel said "An update is required to use Folio Builder. Please click here to download the Folio Producer tools.". The link brought me to http://www.adobe.com/support/downloads/product.jsp?product=172&platform=Macintosh which is where I downloaded the original files anyway.
So I've tried uninstalling, restarting the computer, trashed preferences, closed CS5.5ServiceManager, reinstalling heaps of times and not sure what I should try next. Please help!! Thanks!!!!

That notification is often a bug.
I get it regularly when I launch InDesing while connected to my Thunderbolt Display.
If I disconnect my Macbook from the Display, relaunch InDesign it works fine - reconnecting to Thunderbolt display after this also still allows the Folio Producer tools to load properly.

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A software update is required to use Digital Publishing Suite

Hi when I enter to my folio builder it says "A software update is required to use Digital Publishing Suite. Please go to the Help menu and select Updates to get the required software" But nothing happend !!!! What I should do ?????

Try clicking a link on this page to manually install the DPS tools update:
http://helpx.adobe.com/digital-publishing-suite/help/installing-digital-publishing-tools.h tml

Help required - "Failed to download the folio to your local disk"

Hi
(Warning: first time poster :-)
I am having difficulty downloading my published folio. Over the last 24hrs I repeatedly get the following error (after a long wait with status “Preparing content for download...”) on different computers (Mac/PC) and browsers:
An error has occurred while exporting the folio
Failed to download the folio to your local disk
My first version is being delivered to an Android app (created using the Viewer Builder) and was embedded into an iOS app (also created using the View Builder). This all worked without any problems and I can export this now.
To optimize the folio for the new iPad I decided to use the PDF option which required me to rebuild the folio again. The content is identical bar a couple of dates changed from 2011 to 2012. I just need to export the folio so I can embed it into an updated iOS app. The folio will not be (at this stage) delivered to the Android app.
I hope somebody can help :-)
Andrew
Edit: Using the new Adobe Content Viewer I see TWO versions of folio - one with the blue lightening bolt - but maybe that is normal?

Hi Andrew,
can't help unfortunatly, but I get the same error when trying to download a retina display folio using a normal dps account. Download is "prepared" for about 5 minutes after which I get the error message:
An error has occurred while exporting the folio.
Failed to download the folio to your local disk.
[downloadIssueFailed]
However, normal resolution folios can be exported and exporting a retina folio from a professional DPS account works.
Best greetings,
Philip

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Go to the Purchases Tab in the App Store and Accept the apps.
Then you'll be able to update them.
Regards
TD

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Hi Azeem25,
Welcome to the Support Communities!
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You may need to update Windows first, and then try the download from the link below.
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http://www.apple.com/itunes/download/
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- Judy

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Hello,
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An update is required to use Folio Builder. Please click here to download the Folio Producer tools.

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